{"id":"https://openalex.org/W2021965800","doi":"https://doi.org/10.1057/palgrave.ejis.3000517","title":"From technical to socio-technical change: tackling the human and organizational aspects of systems development projects","display_name":"From technical to socio-technical change: tackling the human and organizational aspects of systems development projects","publication_year":2005,"publication_date":"2005-03-01","ids":{"openalex":"https://openalex.org/W2021965800","doi":"https://doi.org/10.1057/palgrave.ejis.3000517","mag":"2021965800"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.ejis.3000517","is_oa":true,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000517","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1057/palgrave.ejis.3000517?download=true","source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.tandfonline.com/doi/pdf/10.1057/palgrave.ejis.3000517?download=true","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017409920","display_name":"Neil F. Doherty","orcid":"https://orcid.org/0000-0002-2757-9118"},"institutions":[{"id":"https://openalex.org/I143804889","display_name":"Loughborough University","ror":"https://ror.org/04vg4w365","country_code":"GB","type":"education","lineage":["https://openalex.org/I143804889"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Neil F Doherty","raw_affiliation_strings":["The Business School, Loughborough University LE11 3TU Loughborough Leicestershire","The Business School, Loughborough University, Loughborough, Leicestershire LE11 3TU#TAB#"],"affiliations":[{"raw_affiliation_string":"The Business School, Loughborough University LE11 3TU Loughborough Leicestershire","institution_ids":["https://openalex.org/I143804889"]},{"raw_affiliation_string":"The Business School, Loughborough University, Loughborough, Leicestershire LE11 3TU#TAB#","institution_ids":["https://openalex.org/I143804889"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069682579","display_name":"Malcolm King","orcid":"https://orcid.org/0000-0002-1712-0303"},"institutions":[{"id":"https://openalex.org/I143804889","display_name":"Loughborough University","ror":"https://ror.org/04vg4w365","country_code":"GB","type":"education","lineage":["https://openalex.org/I143804889"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Malcolm King","raw_affiliation_strings":["The Business School, Loughborough University LE11 3TU Loughborough Leicestershire","The Business School, Loughborough University, Loughborough, Leicestershire LE11 3TU#TAB#"],"affiliations":[{"raw_affiliation_string":"The Business School, Loughborough University LE11 3TU Loughborough Leicestershire","institution_ids":["https://openalex.org/I143804889"]},{"raw_affiliation_string":"The Business School, Loughborough University, Loughborough, Leicestershire LE11 3TU#TAB#","institution_ids":["https://openalex.org/I143804889"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5017409920"],"corresponding_institution_ids":["https://openalex.org/I143804889"],"apc_list":null,"apc_paid":null,"fwci":18.1973,"has_fulltext":true,"cited_by_count":120,"citation_normalized_percentile":{"value":0.98906908,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"14","issue":"1","first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11810","display_name":"Complex Systems and Decision Making","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/soft-systems-methodology","display_name":"Soft systems methodology","score":0.7690053582191467},{"id":"https://openalex.org/keywords/strategic-information-system","display_name":"Strategic information system","score":0.737992525100708},{"id":"https://openalex.org/keywords/sociotechnical-system","display_name":"Sociotechnical system","score":0.589909017086029},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5820231437683105},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.5345674157142639},{"id":"https://openalex.org/keywords/organizational-change","display_name":"Organizational change","score":0.48927876353263855},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.43868350982666016},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.43837636709213257},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3930070996284485},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.39253896474838257},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.3904477059841156},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.38985615968704224},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3835849463939667},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.30038371682167053},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.20178666710853577},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.12357023358345032}],"concepts":[{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.7690053582191467},{"id":"https://openalex.org/C65986115","wikidata":"https://www.wikidata.org/wiki/Q1135904","display_name":"Strategic information system","level":4,"score":0.737992525100708},{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.589909017086029},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5820231437683105},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5345674157142639},{"id":"https://openalex.org/C3017995491","wikidata":"https://www.wikidata.org/wiki/Q19483216","display_name":"Organizational change","level":2,"score":0.48927876353263855},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.43868350982666016},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.43837636709213257},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3930070996284485},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39253896474838257},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.3904477059841156},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.38985615968704224},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3835849463939667},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.30038371682167053},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.20178666710853577},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.12357023358345032},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1057/palgrave.ejis.3000517","is_oa":true,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000517","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1057/palgrave.ejis.3000517?download=true","source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:14:y:2005:i:1:p:1-5","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1057/palgrave.ejis.3000517","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1057/palgrave.ejis.3000517","is_oa":true,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000517","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1057/palgrave.ejis.3000517?download=true","source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2021965800.pdf","grobid_xml":"https://content.openalex.org/works/W2021965800.grobid-xml"},"referenced_works_count":38,"referenced_works":["https://openalex.org/W13075029","https://openalex.org/W168706578","https://openalex.org/W1526454647","https://openalex.org/W1542509706","https://openalex.org/W1598226182","https://openalex.org/W1759514309","https://openalex.org/W1967541354","https://openalex.org/W1968114596","https://openalex.org/W1976410576","https://openalex.org/W1977306523","https://openalex.org/W1982013581","https://openalex.org/W1982926981","https://openalex.org/W1993581595","https://openalex.org/W1994913138","https://openalex.org/W1998138488","https://openalex.org/W2005598504","https://openalex.org/W2014216427","https://openalex.org/W2017145069","https://openalex.org/W2019814069","https://openalex.org/W2030461396","https://openalex.org/W2031421149","https://openalex.org/W2039191423","https://openalex.org/W2070917005","https://openalex.org/W2074913925","https://openalex.org/W2076633883","https://openalex.org/W2087291729","https://openalex.org/W2095957999","https://openalex.org/W2101419153","https://openalex.org/W2112508571","https://openalex.org/W2124810889","https://openalex.org/W2145866069","https://openalex.org/W2155296205","https://openalex.org/W2254004259","https://openalex.org/W2796175043","https://openalex.org/W4236514110","https://openalex.org/W4237688284","https://openalex.org/W4243820044","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1971153965","https://openalex.org/W2003325800","https://openalex.org/W2031762953","https://openalex.org/W4232845001","https://openalex.org/W2016384743","https://openalex.org/W4238456722","https://openalex.org/W4239012866","https://openalex.org/W1998751061","https://openalex.org/W115484909","https://openalex.org/W2101394746"],"abstract_inverted_index":{"Because":[0],"of":[1,7,14,29,32,37,57,67,69,96,136,184,201,208,238,293,356,384,416],"its":[2,60,326],"critical":[3],"role":[4],"in":[5,45,156,180,211,219,244,251,263,274,315,371,375],"support":[6],"the":[8,15,30,35,55,58,64,88,94,130,169,198,206,236,280,284,289,304,308,319,338,342,349,354,382,391,400,430],"day-to-day":[9],"operations":[10],"and":[11,25,63,123,134,160,174,283,291,313,341,413],"strategic":[12],"positioning":[13],"modern":[16],"business":[17,119],"enterprise,":[18],"information":[19,38,178,242,297,357,407,417],"technology":[20,39,141],"has":[21],"become":[22],"a":[23,46,97,106,113,147,157,181,239,257,276,295,396],"ubiquitous":[24],"increasingly":[26,388],"significant":[27,114,258,277],"part":[28],"fabric":[31],"most":[33],"organizations.Consequently,":[34],"implementation":[36,237,355],"within":[40,105],"organizations":[41],"almost":[42],"invariably":[43],"results":[44,370],"wide":[47,182,199],"variety":[48,183,200],"of,":[49],"often":[50,217,348,369],"very":[51,212,246,253,271],"significant,":[52],"impacts":[53,223,290,351,386],"upon":[54],"design":[56],"business,":[59],"economic":[61],"performance":[62,135],"working":[65,261],"conditions":[66],"members":[68],"staff":[70],"(Markus":[71],"&":[72,78,82,164,230,362,402],"Robey,":[73],"1983;Clegg":[74],"et":[75,330],"al.,":[76,331],"1997;Doherty":[77],"King,":[79],"1998;":[80],"Robey":[81,231],"Boudreau,":[83],"1999);":[84],"technical":[85,431],"change":[86,273,368,422],"is":[87,109,287,345,387,395],"catalyst":[89],"for":[90,406],"organizational":[91,214,222,255,350,367,414],"change.For":[92],"example,":[93,228],"introduction":[95],"highly":[98],"integrated,":[99],"enterprise":[100,124],"resource":[101],"planning":[102],"system":[103,309,380],"(ERP),":[104],"manufacturing":[107],"company,":[108],"likely":[110],"to":[111,171,270,390],"have":[112,168,233],"impact":[115,259],"on":[116,260],"that":[117,203,288,346,393,399],"organization's":[118],"processes,":[120],"structure,":[121],"culture":[122],"level":[125],"performance,":[126],"as":[127,129,146,150,268,307,322,324,423],"well":[128,158,323],"motivation,":[131],"job":[132],"specifications":[133],"individual":[137],"employees":[138],"(Markus,":[139],"2004).Information":[140],"cannot,":[142],"however,":[143],"be":[144,301,311],"viewed":[145],"deterministic":[148],"artefact,":[149],"it":[151],"does":[152],"not":[153],"generally":[154,300],"behave":[155],"ordered":[159],"predictable":[161],"manner":[162],"(Grint":[163],"Woolgar,":[165],"1997).Organizational":[166],"stakeholders":[167],"potential":[170],"interpret,":[172],"appropriate":[173],"ultimately":[175],"shape":[176],"their":[177],"systems":[179,281,285,339,343,358,408,418],"ways":[185],"(Orlikowski,":[186],"1992).This":[187],"view":[188],"-typically":[189],"termed":[190],"'social":[191],"constructivism'":[192],"(Bijker,":[193],"1995)":[194],"-is":[195],"supported":[196],"by":[197],"evidence":[202],"shows":[204],"how":[205,235],"application":[207],"identical":[209],"technologies,":[210],"similar":[213,247],"contexts,":[215],"can":[216],"result":[218],"radically":[220],"different":[221,254],"(e.g.Barley,":[224],"1986,":[225],"Orlikowski,":[226],"1993).For":[227],"Sahay":[229],"(1996)":[232],"demonstrated":[234],"particular":[240],"geographical":[241],"system,":[243,298],"two":[245,252],"governmental":[248],"agencies,":[249],"resulted":[250],"outcomes:":[256],"practices":[262],"one":[264],"county":[265],"government":[266],"organization,":[267],"opposed":[269],"limited":[272],"another.Consequently,":[275],"problem":[278,336],"facing":[279,337],"developer":[282,340],"sponsor,":[286,344],"outcomes":[292],"introducing":[294],"new":[296],"cannot":[299],"predicted":[302],"at":[303],"project's":[305],"outset,":[306],"may":[310],"interpreted":[312],"appropriated":[314],"multifarious":[316],"ways,":[317],"during":[318],"development":[320,409,419],"period,":[321],"throughout":[325],"operational":[327],"life":[328],"(Orlikoski":[329],"1995).Perhaps,":[332],"an":[333],"even":[334,379,426],"bigger":[335],"too":[347],"resulting":[352],"from":[353],"are":[359],"undesirable.As":[360],"Martinsons":[361],"Chong":[363],"(1999)":[364],"note,":[365],"IT-induced":[366],"user":[372],"resistance":[373],"and,":[374],"extreme":[376],"cases,":[377],"possibly":[378],"rejection.Indeed,":[381],"incidence":[383],"negative":[385],"common,":[389],"extent":[392],"there":[394],"growing":[397],"consensus":[398],"Lee":[401],"Xia:":[403],"Flexibility":[404],"measures":[405],"project":[410],"teamsThe":[411],"human":[412],"aspects":[415],"projects":[420],"frequently":[421],"rapidly,":[424,428],"or":[425],"more":[427],"than":[429],"aspects,":[432]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":10},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":7}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}