{"id":"https://openalex.org/W2083495577","doi":"https://doi.org/10.1057/palgrave.ejis.3000438","title":"Do I really have to? User acceptance of mandated technology","display_name":"Do I really have to? User acceptance of mandated technology","publication_year":2002,"publication_date":"2002-09-01","ids":{"openalex":"https://openalex.org/W2083495577","doi":"https://doi.org/10.1057/palgrave.ejis.3000438","mag":"2083495577"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.ejis.3000438","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000438","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008143371","display_name":"Susan A. Brown","orcid":"https://orcid.org/0000-0002-9484-4428"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"S A Brown","raw_affiliation_strings":["Kelley School of Business, Indiana University Bloomington IN USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kelley School of Business, Indiana University Bloomington IN USA","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080045255","display_name":"Andrew Massey","orcid":"https://orcid.org/0000-0002-2311-7944"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"A P Massey","raw_affiliation_strings":["Kelley School of Business, Indiana University Bloomington IN USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kelley School of Business, Indiana University Bloomington IN USA","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011416843","display_name":"Mitzi M. Montoya\u2010Weiss","orcid":null},"institutions":[{"id":"https://openalex.org/I137902535","display_name":"North Carolina State University","ror":"https://ror.org/04tj63d06","country_code":"US","type":"education","lineage":["https://openalex.org/I137902535"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"M M Montoya-weiss","raw_affiliation_strings":["College of Management, North Carolina State University Raleigh NC USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Management, North Carolina State University Raleigh NC USA","institution_ids":["https://openalex.org/I137902535"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016478841","display_name":"Jim Burkman","orcid":"https://orcid.org/0000-0002-8150-0933"},"institutions":[{"id":"https://openalex.org/I12315562","display_name":"Texas Tech University","ror":"https://ror.org/0405mnx93","country_code":"US","type":"education","lineage":["https://openalex.org/I12315562"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"J R Burkman","raw_affiliation_strings":["College of Business Administration, Texas Tech University, Area of ISQS Lubbock TX USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business Administration, Texas Tech University, Area of ISQS Lubbock TX USA","institution_ids":["https://openalex.org/I12315562"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5008143371"],"corresponding_institution_ids":["https://openalex.org/I4210119109"],"apc_list":null,"apc_paid":null,"fwci":25.016,"has_fulltext":false,"cited_by_count":733,"citation_normalized_percentile":{"value":0.99311812,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"11","issue":"4","first_page":"283","last_page":"295"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.8138808012008667},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.6080668568611145},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.5950585603713989},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5378106832504272},{"id":"https://openalex.org/keywords/soft-systems-methodology","display_name":"Soft systems methodology","score":0.46453315019607544},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.45979827642440796},{"id":"https://openalex.org/keywords/strategic-information-system","display_name":"Strategic information system","score":0.4513383209705353},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3842751979827881},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.3659924864768982},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.30631810426712036},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17313113808631897},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.0904899537563324}],"concepts":[{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.8138808012008667},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.6080668568611145},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5950585603713989},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5378106832504272},{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.46453315019607544},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.45979827642440796},{"id":"https://openalex.org/C65986115","wikidata":"https://www.wikidata.org/wiki/Q1135904","display_name":"Strategic information system","level":4,"score":0.4513383209705353},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3842751979827881},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3659924864768982},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.30631810426712036},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17313113808631897},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0904899537563324},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1057/palgrave.ejis.3000438","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000438","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:11:y:2002:i:4:p:283-295","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1057/palgrave.ejis.3000438","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W562285582","https://openalex.org/W1480415088","https://openalex.org/W1491644571","https://openalex.org/W1515402129","https://openalex.org/W1540305675","https://openalex.org/W1548408014","https://openalex.org/W1550621568","https://openalex.org/W1571815411","https://openalex.org/W1578907434","https://openalex.org/W1791587663","https://openalex.org/W1807256883","https://openalex.org/W1963608591","https://openalex.org/W1966114254","https://openalex.org/W1980569376","https://openalex.org/W1984947418","https://openalex.org/W1987198869","https://openalex.org/W1996679346","https://openalex.org/W1998581510","https://openalex.org/W2008441192","https://openalex.org/W2033943395","https://openalex.org/W2035982357","https://openalex.org/W2055353381","https://openalex.org/W2057012437","https://openalex.org/W2065502371","https://openalex.org/W2067148248","https://openalex.org/W2071179282","https://openalex.org/W2071832662","https://openalex.org/W2092259073","https://openalex.org/W2096878712","https://openalex.org/W2099697766","https://openalex.org/W2100408980","https://openalex.org/W2108617106","https://openalex.org/W2111230857","https://openalex.org/W2117948235","https://openalex.org/W2118979419","https://openalex.org/W2126512988","https://openalex.org/W2131979361","https://openalex.org/W2155225996","https://openalex.org/W2162061662","https://openalex.org/W2163507788","https://openalex.org/W2166982098","https://openalex.org/W2168569455","https://openalex.org/W2177868192","https://openalex.org/W2572371720","https://openalex.org/W2914819888","https://openalex.org/W3124865537","https://openalex.org/W3214923421","https://openalex.org/W4255743073","https://openalex.org/W4290698554","https://openalex.org/W4300107936"],"related_works":["https://openalex.org/W2003325800","https://openalex.org/W2031762953","https://openalex.org/W4232845001","https://openalex.org/W2016384743","https://openalex.org/W4238456722","https://openalex.org/W4239012866","https://openalex.org/W4251269002","https://openalex.org/W2046080825","https://openalex.org/W1978187271","https://openalex.org/W4235851867"],"abstract_inverted_index":{"Extensive":[0],"research":[1,23,132],"supports":[2],"the":[3,49,74,87,110,129],"notion":[4,75],"that":[5,48,103],"usefulness":[6],"and":[7,133],"ease":[8],"of":[9,14,52,68,76,113,128],"use":[10,37,98,120],"are":[11],"primary":[12],"drivers":[13],"user":[15],"intentions":[16],"to":[17,90],"adopt":[18],"new":[19],"technology.":[20],"However,":[21],"this":[22,61,118],"has":[24],"been":[25],"conducted":[26,85],"primarily":[27],"in":[28,30,43,86,95,106,109,117],"environments":[29],"which":[31],"adoption":[32],"was":[33],"voluntary.":[34],"When":[35],"technology":[36,54,69,92,114],"is":[38,42],"mandated,":[39],"as":[40,71,73],"it":[41],"many":[44],"organizations,":[45],"we":[46,63],"expect":[47],"underlying":[50,111],"relationships":[51,112],"traditional":[53],"acceptance":[55,93,115],"models":[56,94,116],"will":[57],"be":[58],"different.":[59],"In":[60],"paper,":[62],"discuss":[64,81],"our":[65],"current":[66],"understanding":[67],"acceptance,":[70],"well":[72],"mandated":[77,97],"use.":[78],"We":[79],"then":[80],"a":[82,96,126],"field":[83],"study":[84],"banking":[88],"industry":[89],"examine":[91],"environment.":[99],"The":[100,122],"results":[101],"indicate":[102],"there":[104],"are,":[105],"fact,":[107],"differences":[108],"mandatory":[119],"situation.":[121],"paper":[123],"concludes":[124],"with":[125],"discussion":[127],"implications":[130],"for":[131],"practice.":[134]},"counts_by_year":[{"year":2026,"cited_by_count":14},{"year":2025,"cited_by_count":18},{"year":2024,"cited_by_count":23},{"year":2023,"cited_by_count":29},{"year":2022,"cited_by_count":29},{"year":2021,"cited_by_count":29},{"year":2020,"cited_by_count":41},{"year":2019,"cited_by_count":31},{"year":2018,"cited_by_count":27},{"year":2017,"cited_by_count":21},{"year":2016,"cited_by_count":30},{"year":2015,"cited_by_count":59},{"year":2014,"cited_by_count":47},{"year":2013,"cited_by_count":35},{"year":2012,"cited_by_count":55}],"updated_date":"2026-06-19T17:40:00.097472","created_date":"2025-10-10T00:00:00"}