{"id":"https://openalex.org/W2787648688","doi":"https://doi.org/10.1055/s-0037-1621732","title":"Optimizing the User Experience: Identifying Opportunities to Improve Use of an Inpatient Portal","display_name":"Optimizing the User Experience: Identifying Opportunities to Improve Use of an Inpatient Portal","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2787648688","doi":"https://doi.org/10.1055/s-0037-1621732","mag":"2787648688"},"language":"en","primary_location":{"id":"doi:10.1055/s-0037-1621732","is_oa":true,"landing_page_url":"https://doi.org/10.1055/s-0037-1621732","pdf_url":"http://www.thieme-connect.de/products/ejournals/pdf/10.1055/s-0037-1621732.pdf","source":{"id":"https://openalex.org/S187139995","display_name":"Applied Clinical Informatics","issn_l":"1869-0327","issn":["1869-0327"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320000","host_organization_name":"Thieme Medical Publishers (Germany)","host_organization_lineage":["https://openalex.org/P4310320000"],"host_organization_lineage_names":["Thieme Medical Publishers (Germany)"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Clinical Informatics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"http://www.thieme-connect.de/products/ejournals/pdf/10.1055/s-0037-1621732.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089174364","display_name":"Daniel M. Walker","orcid":"https://orcid.org/0000-0001-5434-3162"},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Daniel Walker","raw_affiliation_strings":["Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States"],"affiliations":[{"raw_affiliation_string":"Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States","institution_ids":["https://openalex.org/I52357470"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002560539","display_name":"Terri Menser","orcid":"https://orcid.org/0000-0003-3095-2590"},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Terri Menser","raw_affiliation_strings":["Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States"],"affiliations":[{"raw_affiliation_string":"Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States","institution_ids":["https://openalex.org/I52357470"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001087917","display_name":"Po\u2010Yin Yen","orcid":"https://orcid.org/0000-0002-7061-4185"},"institutions":[{"id":"https://openalex.org/I25085605","display_name":"Barnes-Jewish College","ror":"https://ror.org/03jta4a35","country_code":"US","type":"education","lineage":["https://openalex.org/I25085605"]},{"id":"https://openalex.org/I204465549","display_name":"Washington University in St. Louis","ror":"https://ror.org/01yc7t268","country_code":"US","type":"education","lineage":["https://openalex.org/I204465549"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Po-Yin Yen","raw_affiliation_strings":["Goldfarb School of Nursing, Barnes Jewish College, BJC Healthcare, St. Louis, Missouri, United States","Institute of Informatics, Washington University School of Medicine in St. Louis, Missouri, United States"],"affiliations":[{"raw_affiliation_string":"Goldfarb School of Nursing, Barnes Jewish College, BJC Healthcare, St. Louis, Missouri, United States","institution_ids":["https://openalex.org/I25085605"]},{"raw_affiliation_string":"Institute of Informatics, Washington University School of Medicine in St. Louis, Missouri, United States","institution_ids":["https://openalex.org/I204465549"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042147082","display_name":"Ann Scheck McAlearney","orcid":"https://orcid.org/0000-0001-9107-5419"},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ann McAlearney","raw_affiliation_strings":["Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States","Division of Health Services Management and Policy, College of Public Health, The Ohio State University, Columbus, Ohio, United States"],"affiliations":[{"raw_affiliation_string":"Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States","institution_ids":["https://openalex.org/I52357470"]},{"raw_affiliation_string":"Division of Health Services Management and Policy, College of Public Health, The Ohio State University, Columbus, Ohio, United States","institution_ids":["https://openalex.org/I52357470"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5089174364"],"corresponding_institution_ids":["https://openalex.org/I52357470"],"apc_list":null,"apc_paid":null,"fwci":13.9947,"has_fulltext":true,"cited_by_count":38,"citation_normalized_percentile":{"value":0.98749897,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"09","issue":"01","first_page":"105","last_page":"113"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9799000024795532,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9797999858856201,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5713448524475098},{"id":"https://openalex.org/keywords/patient-portal","display_name":"Patient portal","score":0.5104514360427856},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.40321019291877747},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3984210789203644},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.3675234317779541},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.2788257896900177}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5713448524475098},{"id":"https://openalex.org/C2776153502","wikidata":"https://www.wikidata.org/wiki/Q7144994","display_name":"Patient portal","level":3,"score":0.5104514360427856},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.40321019291877747},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3984210789203644},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3675234317779541},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.2788257896900177},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1055/s-0037-1621732","is_oa":true,"landing_page_url":"https://doi.org/10.1055/s-0037-1621732","pdf_url":"http://www.thieme-connect.de/products/ejournals/pdf/10.1055/s-0037-1621732.pdf","source":{"id":"https://openalex.org/S187139995","display_name":"Applied Clinical Informatics","issn_l":"1869-0327","issn":["1869-0327"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320000","host_organization_name":"Thieme Medical Publishers (Germany)","host_organization_lineage":["https://openalex.org/P4310320000"],"host_organization_lineage_names":["Thieme Medical Publishers (Germany)"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Clinical Informatics","raw_type":"journal-article"},{"id":"pmh:oai:europepmc.org:5284713","is_oa":false,"landing_page_url":"http://europepmc.org/pmc/articles/PMC5843764","pdf_url":null,"source":{"id":"https://openalex.org/S4306400806","display_name":"Europe PMC (PubMed Central)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1303153112","host_organization_name":"European Bioinformatics Institute","host_organization_lineage":["https://openalex.org/I1303153112"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},{"id":"pmh:oai:pubmedcentral.nih.gov:5843764","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/5843764","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Appl Clin Inform","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.1055/s-0037-1621732","is_oa":true,"landing_page_url":"https://doi.org/10.1055/s-0037-1621732","pdf_url":"http://www.thieme-connect.de/products/ejournals/pdf/10.1055/s-0037-1621732.pdf","source":{"id":"https://openalex.org/S187139995","display_name":"Applied Clinical Informatics","issn_l":"1869-0327","issn":["1869-0327"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320000","host_organization_name":"Thieme Medical Publishers (Germany)","host_organization_lineage":["https://openalex.org/P4310320000"],"host_organization_lineage_names":["Thieme Medical Publishers (Germany)"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Clinical Informatics","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.75,"display_name":"Quality Education"}],"awards":[{"id":"https://openalex.org/G3923422342","display_name":null,"funder_award_id":"P30-HS024379","funder_id":"https://openalex.org/F4320332177","funder_display_name":"Agency for Healthcare Research and Quality"},{"id":"https://openalex.org/G8379244445","display_name":null,"funder_award_id":"R01 HS024091-01","funder_id":"https://openalex.org/F4320332177","funder_display_name":"Agency for Healthcare Research and Quality"}],"funders":[{"id":"https://openalex.org/F4320309374","display_name":"Ohio State University","ror":"https://ror.org/00rs6vg23"},{"id":"https://openalex.org/F4320332177","display_name":"Agency for Healthcare Research and Quality","ror":"https://ror.org/03jmfdf59"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2787648688.pdf","grobid_xml":"https://content.openalex.org/works/W2787648688.grobid-xml"},"referenced_works_count":39,"referenced_works":["https://openalex.org/W14097345","https://openalex.org/W1539765594","https://openalex.org/W1592982685","https://openalex.org/W1941845432","https://openalex.org/W1951043355","https://openalex.org/W1970180866","https://openalex.org/W1977246967","https://openalex.org/W1990514597","https://openalex.org/W2008928249","https://openalex.org/W2021774402","https://openalex.org/W2041656211","https://openalex.org/W2048269904","https://openalex.org/W2062311620","https://openalex.org/W2088028234","https://openalex.org/W2100343164","https://openalex.org/W2108574809","https://openalex.org/W2111799524","https://openalex.org/W2118836610","https://openalex.org/W2125922179","https://openalex.org/W2137940558","https://openalex.org/W2139497806","https://openalex.org/W2329505525","https://openalex.org/W2404389473","https://openalex.org/W2405109150","https://openalex.org/W2461785963","https://openalex.org/W2505897098","https://openalex.org/W2509492916","https://openalex.org/W2515217436","https://openalex.org/W2519016690","https://openalex.org/W2522972212","https://openalex.org/W2558290742","https://openalex.org/W2607938839","https://openalex.org/W2755378720","https://openalex.org/W2761728711","https://openalex.org/W2766156553","https://openalex.org/W2770903572","https://openalex.org/W6644491918","https://openalex.org/W6660648470","https://openalex.org/W6746192906"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W3031052312","https://openalex.org/W4389568370","https://openalex.org/W3032375762","https://openalex.org/W1995515455","https://openalex.org/W2080531066","https://openalex.org/W3108674512","https://openalex.org/W1506200166","https://openalex.org/W1489783725"],"abstract_inverted_index":{"Background":[0],"Patient":[1],"portals":[2,190],"specifically":[3],"designed":[4],"for":[5,180,237],"the":[6,22,27,32,50,58,91,104,121,132,136,144,155,168,198,202,220,225,228,248,281,286],"inpatient":[7,33,64,80,287],"setting":[8],"have":[9,39,174],"significant":[10],"potential":[11],"to":[12,42,56,72,196,209,213,240,246,260,265,272],"improve":[13,197],"patient":[14,47,199,274],"care.":[15],"However,":[16,223],"little":[17],"is":[18],"known":[19],"about":[20],"how":[21],"users":[23,173],"of":[24,49,93,120,131,146,167,217,254,283],"this":[25,206],"technology,":[26],"patients,":[28],"may":[29,191,211],"interact":[30],"with":[31,62,76,143,154],"portals.":[34],"As":[35],"a":[36,69,77,252],"result,":[37],"hospitals":[38,268],"limited":[40],"ability":[41],"design":[43],"approaches":[44],"that":[45,151,161,172],"support":[46],"use":[48,145,216,247],"portal.":[51,65],"Objectives":[52],"This":[53],"study":[54,73],"aims":[55],"evaluate":[57],"user":[59,74,122],"experience":[60,102,134,157,170,200],"associated":[61,142,153],"an":[63,193],"Methods":[66],"We":[67,148,233],"used":[68],"Think-Aloud":[70],"protocol":[71],"interactions":[75],"commercially":[78],"available":[79,208,257],"portal\u2014MyChart":[81],"Bedside":[82],"(MCB).":[83],"Study":[84],"participants":[85,99],"included":[86,158],"19":[87],"English-speaking":[88],"adults":[89],"over":[90],"age":[92],"18":[94],"years.":[95],"In":[96,242],"one-on-one":[97],"sessions,":[98],"narrated":[100],"their":[101],"using":[103],"MCB":[105],"application":[106,249],"and":[107,115,126,139,164,178,185,276],"completing":[108],"eight":[109],"specific":[110],"tasks.":[111],"Recordings":[112],"were":[113],"transcribed":[114],"coded":[116],"into":[117],"three":[118],"dimensions":[119],"experience:":[123],"physical,":[124],"cognitive,":[125],"sociobehavioral.":[127],"Results":[128],"Our":[129],"analysis":[130],"physical":[133],"highlighted":[135],"navigational":[137],"errors":[138],"technical":[140],"challenges":[141],"MCB.":[147],"also":[149],"found":[150],"issues":[152],"cognitive":[156],"comprehension":[159],"problems":[160],"spurred":[162],"anxiety":[163,275],"uncertainty.":[165],"Analysis":[166],"sociobehavioral":[169],"suggested":[171],"different":[175],"learning":[176,181],"styles":[177],"preferences":[179],"including":[182],"self-guided,":[183],"handouts,":[184],"in-person":[186],"training.":[187],"Conclusion":[188],"Inpatient":[189],"be":[192,270],"effective":[194],"tool":[195],"in":[201,285],"hospital.":[203],"Moreover,":[204],"making":[205,251],"technology":[207,218,229],"inpatients":[210],"help":[212,259],"foster":[214],"ongoing":[215],"across":[219],"care":[221],"continuum.":[222],"deriving":[224],"benefits":[226],"from":[227,280],"requires":[230],"appropriate":[231],"support.":[232],"identified":[234,263],"multiple":[235],"opportunities":[236],"hospital":[238],"management":[239],"intervene.":[241],"particular,":[243],"teaching":[244],"patients":[245],"by":[250],"variety":[253],"instructional":[255],"materials":[256],"could":[258],"reduce":[261],"several":[262],"barriers":[264],"use.":[266],"Additionally,":[267],"should":[269],"prepared":[271],"manage":[273],"increased":[277],"questioning":[278],"arising":[279],"availability":[282],"information":[284],"portal":[288],"application.":[289]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":17},{"year":2018,"cited_by_count":7}],"updated_date":"2026-03-14T08:43:22.919905","created_date":"2018-02-23T00:00:00"}