{"id":"https://openalex.org/W4402752952","doi":"https://doi.org/10.1051/ro/2024192","title":"Modeling and optimization of an <i>M/M/</i>1<i>/K/WV</i> retrial queue with dual-phase service, customer\u2019s balking under <i>F</i>-policy","display_name":"Modeling and optimization of an <i>M/M/</i>1<i>/K/WV</i> retrial queue with dual-phase service, customer\u2019s balking under <i>F</i>-policy","publication_year":2024,"publication_date":"2024-09-23","ids":{"openalex":"https://openalex.org/W4402752952","doi":"https://doi.org/10.1051/ro/2024192"},"language":"en","primary_location":{"id":"doi:10.1051/ro/2024192","is_oa":true,"landing_page_url":"https://doi.org/10.1051/ro/2024192","pdf_url":"https://www.rairo-ro.org/articles/ro/pdf/2025/05/ro240448.pdf","source":{"id":"https://openalex.org/S4393919633","display_name":"RAIRO. Operations research","issn_l":"2804-7303","issn":["2804-7303"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"RAIRO - Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.rairo-ro.org/articles/ro/pdf/2025/05/ro240448.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024114797","display_name":"Sudeep Singh Sanga","orcid":"https://orcid.org/0000-0002-0073-6814"},"institutions":[{"id":"https://openalex.org/I42014448","display_name":"Sardar Vallabhbhai National Institute of Technology Surat","ror":"https://ror.org/02y394t43","country_code":"IN","type":"education","lineage":["https://openalex.org/I42014448"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Sudeep Singh Sanga","raw_affiliation_strings":["Department of Mathematics, SV National Institute of Technology, Surat, Gujarat, India"],"raw_orcid":"https://orcid.org/0000-0002-0073-6814","affiliations":[{"raw_affiliation_string":"Department of Mathematics, SV National Institute of Technology, Surat, Gujarat, India","institution_ids":["https://openalex.org/I42014448"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5107509424","display_name":"Ramesh Vankudothu","orcid":null},"institutions":[{"id":"https://openalex.org/I42014448","display_name":"Sardar Vallabhbhai National Institute of Technology Surat","ror":"https://ror.org/02y394t43","country_code":"IN","type":"education","lineage":["https://openalex.org/I42014448"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ramesh Vankudothu","raw_affiliation_strings":["Department of Mathematics, SV National Institute of Technology, Surat, Gujarat, India"],"raw_orcid":"https://orcid.org/0009-0004-5136-2631","affiliations":[{"raw_affiliation_string":"Department of Mathematics, SV National Institute of Technology, Surat, Gujarat, India","institution_ids":["https://openalex.org/I42014448"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5024114797"],"corresponding_institution_ids":["https://openalex.org/I42014448"],"apc_list":null,"apc_paid":null,"fwci":1.4476,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.86134499,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"59","issue":"5","first_page":"2779","last_page":"2803"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10603","display_name":"Smart Grid Energy Management","score":0.9194999933242798,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10663","display_name":"Advanced Battery Technologies Research","score":0.9121000170707703,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dual","display_name":"Dual (grammatical number)","score":0.6604350805282593},{"id":"https://openalex.org/keywords/retrial-queue","display_name":"Retrial queue","score":0.6093707084655762},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.5424386858940125},{"id":"https://openalex.org/keywords/phase","display_name":"Phase (matter)","score":0.4994933605194092},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48094242811203003},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4381019175052643},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4243868291378021},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3573485016822815},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32244327664375305},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.2563146948814392},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.23798608779907227},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.17070868611335754},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.15822911262512207},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1303967535495758},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.08309900760650635},{"id":"https://openalex.org/keywords/queueing-system","display_name":"Queueing system","score":0.0692787766456604}],"concepts":[{"id":"https://openalex.org/C2780980858","wikidata":"https://www.wikidata.org/wiki/Q110022","display_name":"Dual (grammatical number)","level":2,"score":0.6604350805282593},{"id":"https://openalex.org/C2779307879","wikidata":"https://www.wikidata.org/wiki/Q18394151","display_name":"Retrial queue","level":4,"score":0.6093707084655762},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.5424386858940125},{"id":"https://openalex.org/C44280652","wikidata":"https://www.wikidata.org/wiki/Q104837","display_name":"Phase (matter)","level":2,"score":0.4994933605194092},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48094242811203003},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4381019175052643},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4243868291378021},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3573485016822815},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32244327664375305},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.2563146948814392},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.23798608779907227},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.17070868611335754},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.15822911262512207},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1303967535495758},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.08309900760650635},{"id":"https://openalex.org/C2986422491","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing system","level":3,"score":0.0692787766456604},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1051/ro/2024192","is_oa":true,"landing_page_url":"https://doi.org/10.1051/ro/2024192","pdf_url":"https://www.rairo-ro.org/articles/ro/pdf/2025/05/ro240448.pdf","source":{"id":"https://openalex.org/S4393919633","display_name":"RAIRO. Operations research","issn_l":"2804-7303","issn":["2804-7303"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"RAIRO - Operations Research","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1051/ro/2024192","is_oa":true,"landing_page_url":"https://doi.org/10.1051/ro/2024192","pdf_url":"https://www.rairo-ro.org/articles/ro/pdf/2025/05/ro240448.pdf","source":{"id":"https://openalex.org/S4393919633","display_name":"RAIRO. Operations research","issn_l":"2804-7303","issn":["2804-7303"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"RAIRO - Operations Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G2228506991","display_name":null,"funder_award_id":"SRG/2023/001642","funder_id":"https://openalex.org/F4320334771","funder_display_name":"Science and Engineering Research Board"}],"funders":[{"id":"https://openalex.org/F4320320719","display_name":"Department of Science and Technology, Ministry of Science and Technology, India","ror":"https://ror.org/0101xrq71"},{"id":"https://openalex.org/F4320334771","display_name":"Science and Engineering Research Board","ror":"https://ror.org/03ffdsr55"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4402752952.pdf","grobid_xml":"https://content.openalex.org/works/W4402752952.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W1519405745","https://openalex.org/W1871849801","https://openalex.org/W1977099671","https://openalex.org/W2011245215","https://openalex.org/W2019207321","https://openalex.org/W2022680991","https://openalex.org/W2058873174","https://openalex.org/W2068184607","https://openalex.org/W2090189565","https://openalex.org/W2888710003","https://openalex.org/W2901141761","https://openalex.org/W2962931610","https://openalex.org/W2998120512","https://openalex.org/W3118605232","https://openalex.org/W3207141752","https://openalex.org/W4211061148","https://openalex.org/W4224325308","https://openalex.org/W4250503569","https://openalex.org/W4285308090","https://openalex.org/W4313462432","https://openalex.org/W4366572499","https://openalex.org/W4388571872","https://openalex.org/W4390457797","https://openalex.org/W4391560025","https://openalex.org/W4391824195","https://openalex.org/W4391850867"],"related_works":["https://openalex.org/W2068942304","https://openalex.org/W157816292","https://openalex.org/W2151785581","https://openalex.org/W2020584916","https://openalex.org/W2046056683","https://openalex.org/W2396023182","https://openalex.org/W2086932723","https://openalex.org/W2042864259","https://openalex.org/W2069637937","https://openalex.org/W1499852230"],"abstract_inverted_index":{"This":[0,169],"paper":[1],"examines":[2],"an":[3,31,312],"M/M/":[4],"1":[5],"/K/W":[6],"V":[7],"queue,":[8,14,43],"incorporating":[9],"features":[10],"such":[11],"as":[12,47],"retrial":[13,73,82],"working":[15,144],"vacation":[16,145,156],"(WV),":[17],"admission":[18],"control":[19],"F":[20,113,140],"-policy,":[21],"customer":[22,52,117,181],"balking,":[23],"and":[24,128,177,220,225,238,279,290,297],"dual-phase":[25],"service.":[26,90,111],"Upon":[27],"arrival,":[28],"customers":[29,79,95],"observing":[30],"extended":[32],"queue":[33,57],"length":[34],"have":[35,102],"the":[36,42,56,60,72,81,89,97,103,123,132,143,155,165,184,201,222,236,252,264,286,295,307],"option":[37,104],"to":[38,54,67,87,105,135,164,173,217,234,258],"refrain":[39],"from":[40],"joining":[41],"a":[44,51,68,76,107,136,160,174,231,244,268,273],"phenomenon":[45],"known":[46],"balking.":[48],"Alternatively,":[49],"if":[50],"decides":[53],"join":[55],"but":[58],"finds":[59],"service":[61,101,152,314],"facility":[62,315],"occupied,":[63],"they":[64],"are":[65,197,208],"directed":[66],"virtual":[69],"space":[70],"termed":[71],"orbit.":[74],"After":[75],"random":[77],"duration,":[78],"in":[80,147,183,311],"orbit":[83],"make":[84],"subsequent":[85],"attempts":[86],"avail":[88],"In":[91],"our":[92,148,260,277,300],"study,":[93],"dissatisfied":[94],"with":[96],"initial":[98],"phase":[99,109],"of":[100,110,180,240,246,276,299,306],"choose":[106],"secondary":[108],"The":[112,186,303],"-policy":[114],"adeptly":[115],"regulates":[116],"congestion":[118],"by":[119,191],"limiting":[120],"admissions":[121,130],"when":[122],"system":[124,206,215,247,256],"capacity":[125,133],"is":[126,188,272,309],"reached":[127],"resuming":[129],"once":[131],"decreases":[134],"predefined":[137],"threshold":[138],"value":[139],".":[141],"Introducing":[142],"concept":[146],"study":[149],"ensures":[150],"continuous":[151],"provision":[153],"during":[154],"period,":[157],"albeit":[158],"at":[159],"reduced":[161],"rate":[162],"compared":[163],"standard":[166],"operational":[167],"pace.":[168],"multifaceted":[170],"approach":[171],"contributes":[172],"more":[175],"nuanced":[176],"flexible":[178],"management":[179,224],"influx":[182],"system.":[185],"model":[187,308],"mathematically":[189],"formulated":[190],"developing":[192],"steady-state":[193],"difference":[194],"equations,":[195],"which":[196],"then":[198],"solved":[199],"using":[200,284],"matrix":[202],"analytical":[203,261],"method.":[204],"Diverse":[205],"metrics":[207],"subsequently":[209],"derived,":[210],"providing":[211],"valuable":[212],"insights":[213],"for":[214,322],"managers":[216],"effectively":[218],"analyze":[219],"navigate":[221],"queueing":[223],"decision-making":[226],"processes.":[227],"We":[228],"also":[229],"present":[230],"numerical":[232],"example":[233],"illustrate":[235],"impact":[237],"behavior":[239],"input":[241],"parameters":[242],"on":[243],"range":[245],"metrics.":[248],"Furthermore,":[249],"we":[250,280],"employ":[251],"adaptive":[253],"neuro-fuzzy":[254],"inference":[255],"(ANFIS)":[257],"validate":[259],"findings":[262],"against":[263],"ANFIS":[265],"results.":[266],"Establishing":[267],"bivariate":[269],"cost":[270,282],"function":[271,283],"noteworthy":[274],"aspect":[275],"research,":[278],"minimize":[281],"both":[285],"quasi-Newton":[287],"method":[288],"(QNM)":[289],"genetic":[291],"algorithm":[292],"(GA),":[293],"enhancing":[294],"robustness":[296],"reliability":[298],"optimization":[301],"approach.":[302],"practical":[304],"justification":[305],"demonstrated":[310],"automotive":[313],"(ASF)":[316],"where":[317],"malfunctioning":[318],"bikes":[319],"(MBs)":[320],"arrive":[321],"servicing.":[323]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1}],"updated_date":"2026-05-21T09:19:25.381259","created_date":"2024-09-24T00:00:00"}