{"id":"https://openalex.org/W4392594945","doi":"https://doi.org/10.1051/ro/2024059","title":"Return compensation strategy of online retailer for online reviews","display_name":"Return compensation strategy of online retailer for online reviews","publication_year":2024,"publication_date":"2024-03-08","ids":{"openalex":"https://openalex.org/W4392594945","doi":"https://doi.org/10.1051/ro/2024059"},"language":"en","primary_location":{"id":"doi:10.1051/ro/2024059","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1051/ro/2024059","pdf_url":"https://www.rairo-ro.org/articles/ro/pdf/2024/03/ro220359.pdf","source":{"id":"https://openalex.org/S20631277","display_name":"RAIRO - Operations Research","issn_l":"0399-0559","issn":["0399-0559","1290-3868","2804-7303"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"RAIRO - Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.rairo-ro.org/articles/ro/pdf/2024/03/ro220359.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113137010","display_name":"Zu-meng Qiu","orcid":null},"institutions":[{"id":"https://openalex.org/I9842412","display_name":"Nanjing University of Aeronautics and Astronautics","ror":"https://ror.org/01scyh794","country_code":"CN","type":"education","lineage":["https://openalex.org/I9842412"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Zu-meng Qiu","raw_affiliation_strings":["School of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing 211106, P.R. China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing 211106, P.R. China","institution_ids":["https://openalex.org/I9842412"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052031777","display_name":"Bangyi Li","orcid":"https://orcid.org/0000-0001-8873-8664"},"institutions":[{"id":"https://openalex.org/I9842412","display_name":"Nanjing University of Aeronautics and Astronautics","ror":"https://ror.org/01scyh794","country_code":"CN","type":"education","lineage":["https://openalex.org/I9842412"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Bang-yi Li","raw_affiliation_strings":["School of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing 211106, P.R. China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing 211106, P.R. China","institution_ids":["https://openalex.org/I9842412"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5113137010"],"corresponding_institution_ids":["https://openalex.org/I9842412"],"apc_list":{"value":0,"currency":"USD","value_usd":0},"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.02590302,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"58","issue":"3","first_page":"2507","last_page":"2524"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.776199996471405,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.776199996471405,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.6796000003814697,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/compensation","display_name":"Compensation (psychology)","score":0.7047593593597412},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45628389716148376},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34494709968566895},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.16958686709403992},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.059270113706588745}],"concepts":[{"id":"https://openalex.org/C2780023022","wikidata":"https://www.wikidata.org/wiki/Q1338171","display_name":"Compensation (psychology)","level":2,"score":0.7047593593597412},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45628389716148376},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34494709968566895},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.16958686709403992},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.059270113706588745}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1051/ro/2024059","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1051/ro/2024059","pdf_url":"https://www.rairo-ro.org/articles/ro/pdf/2024/03/ro220359.pdf","source":{"id":"https://openalex.org/S20631277","display_name":"RAIRO - Operations Research","issn_l":"0399-0559","issn":["0399-0559","1290-3868","2804-7303"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"RAIRO - Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:edpsciences.org:dkey/10.1051/ro/2024059","is_oa":true,"landing_page_url":"https://www.rairo-ro.org/10.1051/ro/2024059/pdf","pdf_url":"https://www.rairo-ro.org/10.1051/ro/2024059/pdf","source":{"id":"https://openalex.org/S4306400744","display_name":"Springer Link (Chiba Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I8488066","host_organization_name":"Chiba Institute of Technology","host_organization_lineage":["https://openalex.org/I8488066"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1051/ro/2024059","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.1051/ro/2024059","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1051/ro/2024059","pdf_url":"https://www.rairo-ro.org/articles/ro/pdf/2024/03/ro220359.pdf","source":{"id":"https://openalex.org/S20631277","display_name":"RAIRO - Operations Research","issn_l":"0399-0559","issn":["0399-0559","1290-3868","2804-7303"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"RAIRO - Operations Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3090775805","display_name":null,"funder_award_id":"71503103","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321605","display_name":"Government of Jiangsu Province","ror":"https://ror.org/004svx814"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4392594945.pdf","grobid_xml":"https://content.openalex.org/works/W4392594945.grobid-xml"},"referenced_works_count":50,"referenced_works":["https://openalex.org/W1505428267","https://openalex.org/W1635392234","https://openalex.org/W1967821355","https://openalex.org/W1985305208","https://openalex.org/W1999624853","https://openalex.org/W2006505336","https://openalex.org/W2014101371","https://openalex.org/W2041777999","https://openalex.org/W2053313148","https://openalex.org/W2058585162","https://openalex.org/W2111877104","https://openalex.org/W2116126561","https://openalex.org/W2127977814","https://openalex.org/W2136612012","https://openalex.org/W2167181457","https://openalex.org/W2183705853","https://openalex.org/W2278526461","https://openalex.org/W2340695878","https://openalex.org/W2465157137","https://openalex.org/W2767110531","https://openalex.org/W2782090722","https://openalex.org/W2792782403","https://openalex.org/W2801566476","https://openalex.org/W2807975397","https://openalex.org/W2809672241","https://openalex.org/W2883116624","https://openalex.org/W2884952402","https://openalex.org/W2885249388","https://openalex.org/W2911591129","https://openalex.org/W2921935777","https://openalex.org/W2954687567","https://openalex.org/W2960378042","https://openalex.org/W2969254579","https://openalex.org/W3004248456","https://openalex.org/W3008101956","https://openalex.org/W3121219238","https://openalex.org/W3121396323","https://openalex.org/W3121659628","https://openalex.org/W3122355477","https://openalex.org/W3122657203","https://openalex.org/W3123223435","https://openalex.org/W3123226844","https://openalex.org/W3124566232","https://openalex.org/W3141714916","https://openalex.org/W3161680113","https://openalex.org/W3177329461","https://openalex.org/W3185836854","https://openalex.org/W4242286335","https://openalex.org/W4283717924","https://openalex.org/W4283805834"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W4391913857","https://openalex.org/W2350741829","https://openalex.org/W2530322880"],"abstract_inverted_index":{"With":[0],"the":[1,4,57,60,64,80,85,90,112,119,139,143,151,172,206,215,221],"development":[2],"of":[3,59,66,121,142,153,174,184,208,217],"Internet,":[5],"consumers":[6,20,43,69,170],"tend":[7],"to":[8,21,47,72,92,137,149,177,189],"go":[9],"online":[10,53,94,125,154,225],"shopping.":[11],"Online":[12],"reviews":[13,78,155,183,210,219],"have":[14,96],"become":[15],"an":[16,190,224],"important":[17],"reference":[18],"for":[19,171],"make":[22,76],"purchase":[23],"decisions,":[24],"and":[25,29,34,39,75,124,132,148,156,187,196,211],"they":[26],"contain":[27],"reliable":[28],"rich":[30],"information":[31],"about":[32,79],"products":[33,74],"needs":[35],"that":[36,185],"influence":[37],"consumers\u2019":[38],"companies\u2019":[40],"decisions.":[41],"However,":[42],"are":[44],"sometimes":[45,70],"unable":[46],"accurately":[48],"judge":[49],"product":[50,61,157,178,194],"quality":[51,58],"through":[52],"reviews,":[54,126],"resulting":[55],"in":[56,145,192,220],"not":[62],"meeting":[63],"expectations":[65],"consumers.":[67],"Then,":[68],"choose":[71],"return":[73,99,114,134,167,228],"negative":[77,218],"product,":[81,186],"which":[82],"can":[83],"damage":[84,91],"retailer\u2019s":[86,113],"interests.":[87],"To":[88],"reduce":[89],"profits,":[93],"retailers":[95],"adopted":[97],"a":[98,107],"compensation":[100,115,135,168],"policy.":[101,116],"In":[102],"this":[103],"paper,":[104],"we":[105,127],"establish":[106],"two-stage":[108],"model":[109],"based":[110],"on":[111,159],"Meanwhile,":[117],"considering":[118],"effects":[120,152],"customer":[122],"returns":[123],"construct":[128],"two":[129],"scenarios":[130],"with":[131,205,214],"without":[133],"policies":[136],"compare":[138],"equilibrium":[140],"results":[141,163],"game":[144],"different":[146],"scenarios,":[147],"analyze":[150],"mismatch":[158,201],"retailers\u2019":[160],"profits.":[161,198],"The":[162],"indicate":[164],"that:":[165],"(1)":[166],"compensates":[169],"loss":[173],"utility":[175],"due":[176],"mismatch,":[179],"promotes":[180],"positive":[181,209],"consumer":[182],"leads":[188],"increase":[191],"both":[193],"sales":[195],"total":[197],"(2)":[199],"Product":[200],"is":[202],"negatively":[203],"associated":[204,213],"number":[207,216],"positively":[212],"case":[222],"where":[223],"retailer":[226],"offers":[227],"compensation.":[229]},"counts_by_year":[],"updated_date":"2026-08-28T12:50:07.497085","created_date":"2025-10-10T00:00:00"}