{"id":"https://openalex.org/W1550179843","doi":"https://doi.org/10.1023/a:1025645210350","title":"A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction","display_name":"A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction","publication_year":2003,"publication_date":"2003-09-01","ids":{"openalex":"https://openalex.org/W1550179843","doi":"https://doi.org/10.1023/a:1025645210350","mag":"1550179843"},"language":"en","primary_location":{"id":"doi:10.1023/a:1025645210350","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1025645210350","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100675577","display_name":"Jie L\u00fc","orcid":"https://orcid.org/0000-0003-0690-4732"},"institutions":[{"id":"https://openalex.org/I97750245","display_name":"Software (Spain)","ror":"https://ror.org/02ethns06","country_code":"ES","type":"company","lineage":["https://openalex.org/I4210087817","https://openalex.org/I97750245"]},{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]},{"id":"https://openalex.org/I1323252656","display_name":"Information Technology University","ror":"https://ror.org/00ngv8j44","country_code":"PK","type":"education","lineage":["https://openalex.org/I1323252656"]}],"countries":["AU","ES","PK"],"is_corresponding":true,"raw_author_name":"Jie Lu","raw_affiliation_strings":["Department of Software Engineering, Faculty of Information Technology, University of Technology, Sydney, P.O. Box 123, Broadway, NSW, 2007","Department of Software Engineering, Faculty of Information Technology, University of Technology, Sydney, P.O. Box 123, Broadway, NSW 2007. jielu@it.uts.edu.au http://www-staf ...#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Software Engineering, Faculty of Information Technology, University of Technology, Sydney, P.O. Box 123, Broadway, NSW, 2007","institution_ids":["https://openalex.org/I114017466","https://openalex.org/I1323252656","https://openalex.org/I97750245"]},{"raw_affiliation_string":"Department of Software Engineering, Faculty of Information Technology, University of Technology, Sydney, P.O. Box 123, Broadway, NSW 2007. jielu@it.uts.edu.au http://www-staf ...#TAB#","institution_ids":["https://openalex.org/I114017466","https://openalex.org/I1323252656"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5100675577"],"corresponding_institution_ids":["https://openalex.org/I114017466","https://openalex.org/I1323252656","https://openalex.org/I97750245"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":5.2632,"has_fulltext":false,"cited_by_count":63,"citation_normalized_percentile":{"value":0.95625994,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"5","issue":"3","first_page":"265","last_page":"277"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.2955000102519989,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.2955000102519989,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.597235381603241},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.518351674079895},{"id":"https://openalex.org/keywords/investment","display_name":"Investment (military)","score":0.49747779965400696},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4377094507217407},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.42948147654533386},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.4214444160461426},{"id":"https://openalex.org/keywords/web-application","display_name":"Web application","score":0.41745516657829285},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40598979592323303},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.38974589109420776},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.35008758306503296},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.13478145003318787},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.1303221583366394}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.597235381603241},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.518351674079895},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.49747779965400696},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4377094507217407},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.42948147654533386},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4214444160461426},{"id":"https://openalex.org/C118643609","wikidata":"https://www.wikidata.org/wiki/Q189210","display_name":"Web application","level":2,"score":0.41745516657829285},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40598979592323303},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38974589109420776},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35008758306503296},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13478145003318787},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.1303221583366394},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1023/a:1025645210350","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1025645210350","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infosf:v:5:y:2003:i:3:d:10.1023_a:1025645210350","is_oa":false,"landing_page_url":"http://link.springer.com/10.1023/A:1025645210350","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W51080852","https://openalex.org/W159561532","https://openalex.org/W649008291","https://openalex.org/W651787177","https://openalex.org/W1501900221","https://openalex.org/W1509807267","https://openalex.org/W1954663826","https://openalex.org/W1975533912","https://openalex.org/W2000151453","https://openalex.org/W2011457410","https://openalex.org/W2012828728","https://openalex.org/W2016285530","https://openalex.org/W2033337386","https://openalex.org/W2097421654","https://openalex.org/W2119568235","https://openalex.org/W2134029619","https://openalex.org/W2134511731","https://openalex.org/W2170494257","https://openalex.org/W2171805425","https://openalex.org/W4213454850"],"related_works":["https://openalex.org/W2610169900","https://openalex.org/W3122028769","https://openalex.org/W3121310208","https://openalex.org/W2017194424","https://openalex.org/W3209975098","https://openalex.org/W2904226855","https://openalex.org/W2408876202","https://openalex.org/W2136114330","https://openalex.org/W3158779454","https://openalex.org/W3173058717"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":5}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}