{"id":"https://openalex.org/W1591875168","doi":"https://doi.org/10.1023/a:1025609613076","title":"Complementary Investment in Change Management and IT Investment Payoff","display_name":"Complementary Investment in Change Management and IT Investment Payoff","publication_year":2003,"publication_date":"2003-09-01","ids":{"openalex":"https://openalex.org/W1591875168","doi":"https://doi.org/10.1023/a:1025609613076","mag":"1591875168"},"language":"en","primary_location":{"id":"doi:10.1023/a:1025609613076","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1025609613076","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083290544","display_name":"Susan A. Sherer","orcid":null},"institutions":[{"id":"https://openalex.org/I186143895","display_name":"Lehigh University","ror":"https://ror.org/012afjb06","country_code":"US","type":"education","lineage":["https://openalex.org/I186143895"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Susan A. Sherer","raw_affiliation_strings":["College of Business and Economics, Lehigh University, Bethlehem, PA, 18015, USA","College of Business and Economics, Lehigh University, Bethlehem, PA 18015, USA.sas6@lehigh.edu#TAB#"],"affiliations":[{"raw_affiliation_string":"College of Business and Economics, Lehigh University, Bethlehem, PA, 18015, USA","institution_ids":["https://openalex.org/I186143895"]},{"raw_affiliation_string":"College of Business and Economics, Lehigh University, Bethlehem, PA 18015, USA.sas6@lehigh.edu#TAB#","institution_ids":["https://openalex.org/I186143895"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032320330","display_name":"Rajiv Kohli","orcid":"https://orcid.org/0000-0001-6588-6664"},"institutions":[{"id":"https://openalex.org/I107639228","display_name":"University of Notre Dame","ror":"https://ror.org/00mkhxb43","country_code":"US","type":"education","lineage":["https://openalex.org/I107639228"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rajiv Kohli","raw_affiliation_strings":["Mendoza College of Business, University of Notre Dame, Notre Dame, IN, 46556, USA","Mendoza College of Business, University of Notre Dame, Notre Dame, IN 46556, USA"],"affiliations":[{"raw_affiliation_string":"Mendoza College of Business, University of Notre Dame, Notre Dame, IN, 46556, USA","institution_ids":["https://openalex.org/I107639228"]},{"raw_affiliation_string":"Mendoza College of Business, University of Notre Dame, Notre Dame, IN 46556, USA","institution_ids":["https://openalex.org/I107639228"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014822492","display_name":"Ayelet Baron","orcid":null},"institutions":[{"id":"https://openalex.org/I135428043","display_name":"Cisco Systems (United States)","ror":"https://ror.org/03yt1ez60","country_code":"US","type":"company","lineage":["https://openalex.org/I135428043"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ayelet Baron","raw_affiliation_strings":["Worldwide Strategy and Planning, Worldwide Sales, Cisco Systems, Inc., 170 West Tasman Dr., San Jose, CA, 95134, USA","Worldwide Strategy and Planning, Worldwide Sales, Cisco Systems, Inc., 170 West Tasman Dr., San Jose, CA 95134, USA. ayelet@cisco.com"],"affiliations":[{"raw_affiliation_string":"Worldwide Strategy and Planning, Worldwide Sales, Cisco Systems, Inc., 170 West Tasman Dr., San Jose, CA, 95134, USA","institution_ids":["https://openalex.org/I135428043"]},{"raw_affiliation_string":"Worldwide Strategy and Planning, Worldwide Sales, Cisco Systems, Inc., 170 West Tasman Dr., San Jose, CA 95134, USA. ayelet@cisco.com","institution_ids":["https://openalex.org/I135428043"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5083290544"],"corresponding_institution_ids":["https://openalex.org/I186143895"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":6.5476,"has_fulltext":false,"cited_by_count":63,"citation_normalized_percentile":{"value":0.96282661,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"5","issue":"3","first_page":"321","last_page":"333"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.4560000002384186,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.4560000002384186,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.13249999284744263,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.11230000108480453,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/stochastic-game","display_name":"Stochastic game","score":0.8005533218383789},{"id":"https://openalex.org/keywords/upgrade","display_name":"Upgrade","score":0.7556984424591064},{"id":"https://openalex.org/keywords/investment","display_name":"Investment (military)","score":0.5889921188354492},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5710320472717285},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.5002903938293457},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4873538911342621},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4849960505962372},{"id":"https://openalex.org/keywords/change-order","display_name":"Change order","score":0.4708371162414551},{"id":"https://openalex.org/keywords/return-on-investment","display_name":"Return on investment","score":0.45763731002807617},{"id":"https://openalex.org/keywords/project-management","display_name":"Project management","score":0.45057564973831177},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.4138090908527374},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3978918194770813},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.36315619945526123},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3478778004646301},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.33222347497940063},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.32882171869277954},{"id":"https://openalex.org/keywords/project-portfolio-management","display_name":"Project portfolio management","score":0.19471850991249084},{"id":"https://openalex.org/keywords/opm3","display_name":"OPM3","score":0.1895768642425537},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.17793792486190796},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.09014764428138733}],"concepts":[{"id":"https://openalex.org/C22171661","wikidata":"https://www.wikidata.org/wiki/Q1074380","display_name":"Stochastic game","level":2,"score":0.8005533218383789},{"id":"https://openalex.org/C2780615140","wikidata":"https://www.wikidata.org/wiki/Q920419","display_name":"Upgrade","level":2,"score":0.7556984424591064},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.5889921188354492},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5710320472717285},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.5002903938293457},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4873538911342621},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4849960505962372},{"id":"https://openalex.org/C158045935","wikidata":"https://www.wikidata.org/wiki/Q5071881","display_name":"Change order","level":5,"score":0.4708371162414551},{"id":"https://openalex.org/C169549615","wikidata":"https://www.wikidata.org/wiki/Q939134","display_name":"Return on investment","level":3,"score":0.45763731002807617},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.45057564973831177},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4138090908527374},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3978918194770813},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.36315619945526123},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3478778004646301},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.33222347497940063},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.32882171869277954},{"id":"https://openalex.org/C74510933","wikidata":"https://www.wikidata.org/wiki/Q1936145","display_name":"Project portfolio management","level":3,"score":0.19471850991249084},{"id":"https://openalex.org/C56691978","wikidata":"https://www.wikidata.org/wiki/Q1545010","display_name":"OPM3","level":4,"score":0.1895768642425537},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.17793792486190796},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.09014764428138733},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1023/a:1025609613076","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1025609613076","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infosf:v:5:y:2003:i:3:d:10.1023_a:1025609613076","is_oa":false,"landing_page_url":"http://link.springer.com/10.1023/A:1025609613076","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.41999998688697815,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W135403359","https://openalex.org/W298915493","https://openalex.org/W332135601","https://openalex.org/W382397479","https://openalex.org/W1487478267","https://openalex.org/W1493400060","https://openalex.org/W1496579140","https://openalex.org/W1500275622","https://openalex.org/W1507229211","https://openalex.org/W1510259567","https://openalex.org/W1538749659","https://openalex.org/W1553738619","https://openalex.org/W1555461659","https://openalex.org/W1571131966","https://openalex.org/W1958421068","https://openalex.org/W1978484347","https://openalex.org/W1980211269","https://openalex.org/W1986921897","https://openalex.org/W1996115782","https://openalex.org/W1999562675","https://openalex.org/W2002108166","https://openalex.org/W2006222843","https://openalex.org/W2011572121","https://openalex.org/W2012124698","https://openalex.org/W2014646675","https://openalex.org/W2037021532","https://openalex.org/W2041752445","https://openalex.org/W2045449564","https://openalex.org/W2047583786","https://openalex.org/W2060604935","https://openalex.org/W2077438046","https://openalex.org/W2079449217","https://openalex.org/W2082238712","https://openalex.org/W2082924636","https://openalex.org/W2102748455","https://openalex.org/W2104602138","https://openalex.org/W2134062730","https://openalex.org/W2134215596","https://openalex.org/W2149705578","https://openalex.org/W2149972594","https://openalex.org/W2150983842","https://openalex.org/W2151169308","https://openalex.org/W2159803430","https://openalex.org/W2163056391","https://openalex.org/W2177919381","https://openalex.org/W2317230414","https://openalex.org/W2496862633","https://openalex.org/W2588929546","https://openalex.org/W2789593022","https://openalex.org/W4234906606","https://openalex.org/W4252687761","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2105109011","https://openalex.org/W1809123432","https://openalex.org/W2145227235","https://openalex.org/W2385130219","https://openalex.org/W4383315271","https://openalex.org/W4313988752","https://openalex.org/W4352978380","https://openalex.org/W4388565262","https://openalex.org/W2442800548","https://openalex.org/W2962820189"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":3}],"updated_date":"2026-03-18T14:38:29.013473","created_date":"2025-10-10T00:00:00"}