{"id":"https://openalex.org/W42156896","doi":"https://doi.org/10.1023/a:1008262411587","title":"Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model","display_name":"Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model","publication_year":1998,"publication_date":"1998-03-01","ids":{"openalex":"https://openalex.org/W42156896","doi":"https://doi.org/10.1023/a:1008262411587","mag":"42156896"},"language":"en","primary_location":{"id":"doi:10.1023/a:1008262411587","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1008262411587","pdf_url":null,"source":{"id":"https://openalex.org/S115925768","display_name":"Journal of Global Optimization","issn_l":"0925-5001","issn":["0925-5001","1573-2916"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Optimization","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063186371","display_name":"Yannis Siskos","orcid":null},"institutions":[{"id":"https://openalex.org/I55741626","display_name":"Technical University of Crete","ror":"https://ror.org/03f8bz564","country_code":"GR","type":"education","lineage":["https://openalex.org/I55741626"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Y. Siskos","raw_affiliation_strings":["Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#"],"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#","institution_ids":["https://openalex.org/I55741626"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015913529","display_name":"Evangelos Grigoroudis","orcid":"https://orcid.org/0000-0001-8613-9350"},"institutions":[{"id":"https://openalex.org/I55741626","display_name":"Technical University of Crete","ror":"https://ror.org/03f8bz564","country_code":"GR","type":"education","lineage":["https://openalex.org/I55741626"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"E. Grigoroudis","raw_affiliation_strings":["Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#"],"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#","institution_ids":["https://openalex.org/I55741626"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5114181238","display_name":"C. Zopounidis","orcid":null},"institutions":[{"id":"https://openalex.org/I55741626","display_name":"Technical University of Crete","ror":"https://ror.org/03f8bz564","country_code":"GR","type":"education","lineage":["https://openalex.org/I55741626"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"C. Zopounidis","raw_affiliation_strings":["Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#"],"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#","institution_ids":["https://openalex.org/I55741626"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019134292","display_name":"Olivier Saurais","orcid":null},"institutions":[{"id":"https://openalex.org/I2801222022","display_name":"Swiss Hotel Management School","ror":"https://ror.org/057k85v44","country_code":"CH","type":"education","lineage":["https://openalex.org/I2801222022"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"O. Saurais","raw_affiliation_strings":["Management of Strategic Resources, Av. Lavaux 101, 1009, Pully, Lausanne, Switzerland","Management of Strategic Resources, Av. Lavaux 101, 1009 Pully, Lausanne, Switzerland.#TAB#"],"affiliations":[{"raw_affiliation_string":"Management of Strategic Resources, Av. Lavaux 101, 1009, Pully, Lausanne, Switzerland","institution_ids":["https://openalex.org/I2801222022"]},{"raw_affiliation_string":"Management of Strategic Resources, Av. Lavaux 101, 1009 Pully, Lausanne, Switzerland.#TAB#","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5063186371"],"corresponding_institution_ids":["https://openalex.org/I55741626"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2780},"apc_paid":null,"fwci":6.243,"has_fulltext":false,"cited_by_count":108,"citation_normalized_percentile":{"value":0.95727427,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"12","issue":"2","first_page":"175","last_page":"195"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.8311058282852173},{"id":"https://openalex.org/keywords/ordinal-regression","display_name":"Ordinal regression","score":0.6222282648086548},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5665530562400818},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.5391315817832947},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3696332275867462},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.3489196002483368},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.23248863220214844},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.19791486859321594},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.11276927590370178}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.8311058282852173},{"id":"https://openalex.org/C110313322","wikidata":"https://www.wikidata.org/wiki/Q7100793","display_name":"Ordinal regression","level":2,"score":0.6222282648086548},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5665530562400818},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.5391315817832947},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3696332275867462},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.3489196002483368},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23248863220214844},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.19791486859321594},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11276927590370178},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1023/a:1008262411587","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1008262411587","pdf_url":null,"source":{"id":"https://openalex.org/S115925768","display_name":"Journal of Global Optimization","issn_l":"0925-5001","issn":["0925-5001","1573-2916"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Optimization","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W963717383","https://openalex.org/W1520289698","https://openalex.org/W1603709188","https://openalex.org/W1975731671","https://openalex.org/W2002374079","https://openalex.org/W2028184439","https://openalex.org/W2088314982","https://openalex.org/W2322174668","https://openalex.org/W4235844763","https://openalex.org/W4247157873","https://openalex.org/W4251859756"],"related_works":["https://openalex.org/W3210452439","https://openalex.org/W2912776266","https://openalex.org/W3048012572","https://openalex.org/W66181126","https://openalex.org/W4399574212","https://openalex.org/W89855045","https://openalex.org/W1539030525","https://openalex.org/W3130956902","https://openalex.org/W4300931683","https://openalex.org/W3109042576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}