{"id":"https://openalex.org/W42156896","doi":"https://doi.org/10.1023/a:1008262411587","title":"Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model","display_name":"Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model","publication_year":1998,"publication_date":"1998-03-01","ids":{"openalex":"https://openalex.org/W42156896","doi":"https://doi.org/10.1023/a:1008262411587","mag":"42156896"},"language":"en","primary_location":{"id":"doi:10.1023/a:1008262411587","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1008262411587","pdf_url":null,"source":{"id":"https://openalex.org/S115925768","display_name":"Journal of Global Optimization","issn_l":"0925-5001","issn":["0925-5001","1573-2916"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Optimization","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063186371","display_name":"Yannis Siskos","orcid":null},"institutions":[{"id":"https://openalex.org/I55741626","display_name":"Technical University of Crete","ror":"https://ror.org/03f8bz564","country_code":"GR","type":"education","lineage":["https://openalex.org/I55741626"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Y. Siskos","raw_affiliation_strings":["Decision Support Systems Laboratory, Technical University of Crete, Chania, Greece","Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#","institution_ids":["https://openalex.org/I55741626"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015913529","display_name":"Evangelos Grigoroudis","orcid":"https://orcid.org/0000-0001-8613-9350"},"institutions":[{"id":"https://openalex.org/I55741626","display_name":"Technical University of Crete","ror":"https://ror.org/03f8bz564","country_code":"GR","type":"education","lineage":["https://openalex.org/I55741626"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"E. Grigoroudis","raw_affiliation_strings":["Decision Support Systems Laboratory, Technical University of Crete, Chania, Greece","Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#","institution_ids":["https://openalex.org/I55741626"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5114181238","display_name":"C. Zopounidis","orcid":null},"institutions":[{"id":"https://openalex.org/I55741626","display_name":"Technical University of Crete","ror":"https://ror.org/03f8bz564","country_code":"GR","type":"education","lineage":["https://openalex.org/I55741626"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"C. Zopounidis","raw_affiliation_strings":["Decision Support Systems Laboratory, Technical University of Crete, Chania, Greece","Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Decision Support Systems Laboratory, Technical University of Crete, GR 73100, Chania, Greece","institution_ids":["https://openalex.org/I55741626"]},{"raw_affiliation_string":"Technical University of Crete, Decision Support Systems Laboratory, GR 73100 Chania, Greece.#TAB#","institution_ids":["https://openalex.org/I55741626"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019134292","display_name":"Olivier Saurais","orcid":null},"institutions":[{"id":"https://openalex.org/I130154697","display_name":"International Institute for Management Development","ror":"https://ror.org/04mv5gg87","country_code":"CH","type":"education","lineage":["https://openalex.org/I130154697"]},{"id":"https://openalex.org/I2801222022","display_name":"Swiss Hotel Management School","ror":"https://ror.org/057k85v44","country_code":"CH","type":"education","lineage":["https://openalex.org/I2801222022"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"O. Saurais","raw_affiliation_strings":["Management of Strategic Resources, Av. Lavaux 101, 1009, Pully, Lausanne, Switzerland","Management of Strategic Resources, Pully, Lausanne, Switzerland","Management of Strategic Resources, Av. Lavaux 101, 1009 Pully, Lausanne, Switzerland.#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management of Strategic Resources, Av. Lavaux 101, 1009, Pully, Lausanne, Switzerland","institution_ids":["https://openalex.org/I2801222022"]},{"raw_affiliation_string":"Management of Strategic Resources, Pully, Lausanne, Switzerland","institution_ids":["https://openalex.org/I130154697"]},{"raw_affiliation_string":"Management of Strategic Resources, Av. Lavaux 101, 1009 Pully, Lausanne, Switzerland.#TAB#","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":6.214,"has_fulltext":false,"cited_by_count":110,"citation_normalized_percentile":{"value":0.95513485,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"12","issue":"2","first_page":"175","last_page":"195"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.8311058282852173},{"id":"https://openalex.org/keywords/ordinal-regression","display_name":"Ordinal regression","score":0.6222282648086548},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5665530562400818},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.5391315817832947},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3696332275867462},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.3489196002483368},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.23248863220214844},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.19791486859321594},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.11276927590370178}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.8311058282852173},{"id":"https://openalex.org/C110313322","wikidata":"https://www.wikidata.org/wiki/Q7100793","display_name":"Ordinal regression","level":2,"score":0.6222282648086548},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5665530562400818},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.5391315817832947},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3696332275867462},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.3489196002483368},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23248863220214844},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.19791486859321594},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11276927590370178},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1023/a:1008262411587","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1008262411587","pdf_url":null,"source":{"id":"https://openalex.org/S115925768","display_name":"Journal of Global Optimization","issn_l":"0925-5001","issn":["0925-5001","1573-2916"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Optimization","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W963717383","https://openalex.org/W1520289698","https://openalex.org/W1603709188","https://openalex.org/W1975731671","https://openalex.org/W2002374079","https://openalex.org/W2028184439","https://openalex.org/W2088314982","https://openalex.org/W2322174668","https://openalex.org/W4235844763","https://openalex.org/W4247157873","https://openalex.org/W4251859756"],"related_works":["https://openalex.org/W3210452439","https://openalex.org/W2912776266","https://openalex.org/W3048012572","https://openalex.org/W66181126","https://openalex.org/W4399574212","https://openalex.org/W89855045","https://openalex.org/W1539030525","https://openalex.org/W3130956902","https://openalex.org/W4300931683","https://openalex.org/W3109042576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":5}],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2016-06-24T00:00:00"}
