{"id":"https://openalex.org/W4415680885","doi":"https://doi.org/10.1016/j.dss.2025.114562","title":"Artificial intelligence agents or human agents? Impact of online customer service agents on crowdfunding performance","display_name":"Artificial intelligence agents or human agents? Impact of online customer service agents on crowdfunding performance","publication_year":2025,"publication_date":"2025-10-30","ids":{"openalex":"https://openalex.org/W4415680885","doi":"https://doi.org/10.1016/j.dss.2025.114562"},"language":"en","primary_location":{"id":"doi:10.1016/j.dss.2025.114562","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.dss.2025.114562","pdf_url":null,"source":{"id":"https://openalex.org/S11479521","display_name":"Decision Support Systems","issn_l":"0167-9236","issn":["0167-9236","1873-5797"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Decision Support Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059229969","display_name":"Wei Wang","orcid":"https://orcid.org/0000-0001-9596-2752"},"institutions":[{"id":"https://openalex.org/I119045251","display_name":"Huaqiao University","ror":"https://ror.org/03frdh605","country_code":"CN","type":"education","lineage":["https://openalex.org/I119045251"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wei Wang","raw_affiliation_strings":["College of Business Administration, Huaqiao University, No. 269, Chenghua North Road, Quanzhou city, Fujian, China"],"affiliations":[{"raw_affiliation_string":"College of Business Administration, Huaqiao University, No. 269, Chenghua North Road, Quanzhou city, Fujian, China","institution_ids":["https://openalex.org/I119045251"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100541658","display_name":"Yao Tong","orcid":null},"institutions":[{"id":"https://openalex.org/I119045251","display_name":"Huaqiao University","ror":"https://ror.org/03frdh605","country_code":"CN","type":"education","lineage":["https://openalex.org/I119045251"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yao Tong","raw_affiliation_strings":["College of Business Administration, Huaqiao University, No. 269, Chenghua North Road, Quanzhou city, Fujian, China"],"affiliations":[{"raw_affiliation_string":"College of Business Administration, Huaqiao University, No. 269, Chenghua North Road, Quanzhou city, Fujian, China","institution_ids":["https://openalex.org/I119045251"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103093658","display_name":"Jian Mou","orcid":"https://orcid.org/0000-0002-4559-6712"},"institutions":[{"id":"https://openalex.org/I4921948","display_name":"Pusan National University","ror":"https://ror.org/01an57a31","country_code":"KR","type":"education","lineage":["https://openalex.org/I4921948"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jian Mou","raw_affiliation_strings":["College of Business, Pusan National University, College of Business, Pusan National University, 2, Busandaehak-ro 63beon-gil, Geumjeong-gu, Busan 46241, Republic of Korea"],"affiliations":[{"raw_affiliation_string":"College of Business, Pusan National University, College of Business, Pusan National University, 2, Busandaehak-ro 63beon-gil, Geumjeong-gu, Busan 46241, Republic of Korea","institution_ids":["https://openalex.org/I4921948"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5103093658"],"corresponding_institution_ids":["https://openalex.org/I4921948"],"apc_list":{"value":3280,"currency":"USD","value_usd":3280},"apc_paid":null,"fwci":4.2819,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.95029438,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"200","issue":null,"first_page":"114562","last_page":"114562"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9585999846458435,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9585999846458435,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.006500000134110451,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12735","display_name":"Blood donation and transfusion practices","score":0.005900000222027302,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interdependence","display_name":"Interdependence","score":0.6194999814033508},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.5842000246047974},{"id":"https://openalex.org/keywords/boosting","display_name":"Boosting (machine learning)","score":0.5684999823570251},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5378000140190125},{"id":"https://openalex.org/keywords/applications-of-artificial-intelligence","display_name":"Applications of artificial intelligence","score":0.3783000111579895},{"id":"https://openalex.org/keywords/intelligent-agent","display_name":"Intelligent agent","score":0.37790000438690186},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.3776000142097473}],"concepts":[{"id":"https://openalex.org/C185874996","wikidata":"https://www.wikidata.org/wiki/Q269699","display_name":"Interdependence","level":2,"score":0.6194999814033508},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.5842000246047974},{"id":"https://openalex.org/C46686674","wikidata":"https://www.wikidata.org/wiki/Q466303","display_name":"Boosting (machine learning)","level":2,"score":0.5684999823570251},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5378000140190125},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47769999504089355},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4668000042438507},{"id":"https://openalex.org/C157170001","wikidata":"https://www.wikidata.org/wiki/Q4781507","display_name":"Applications of artificial intelligence","level":2,"score":0.3783000111579895},{"id":"https://openalex.org/C74072328","wikidata":"https://www.wikidata.org/wiki/Q1142726","display_name":"Intelligent agent","level":2,"score":0.37790000438690186},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.3776000142097473},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3774000108242035},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3522999882698059},{"id":"https://openalex.org/C164065428","wikidata":"https://www.wikidata.org/wiki/Q1201929","display_name":"Core competency","level":2,"score":0.323199987411499},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2964000105857849},{"id":"https://openalex.org/C2775933685","wikidata":"https://www.wikidata.org/wiki/Q1124860","display_name":"Donation","level":2,"score":0.28999999165534973},{"id":"https://openalex.org/C2777615720","wikidata":"https://www.wikidata.org/wiki/Q11888847","display_name":"Prioritization","level":2,"score":0.28870001435279846},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.2824000120162964},{"id":"https://openalex.org/C2780873155","wikidata":"https://www.wikidata.org/wiki/Q392811","display_name":"Agent-based model","level":2,"score":0.2806999981403351},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.267300009727478},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.26170000433921814},{"id":"https://openalex.org/C105409693","wikidata":"https://www.wikidata.org/wiki/Q5937824","display_name":"Human intelligence","level":2,"score":0.2517000138759613}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.dss.2025.114562","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.dss.2025.114562","pdf_url":null,"source":{"id":"https://openalex.org/S11479521","display_name":"Decision Support Systems","issn_l":"0167-9236","issn":["0167-9236","1873-5797"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Decision Support Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1428819821","display_name":null,"funder_award_id":"72072062","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G569161661","display_name":null,"funder_award_id":"72472053","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320322182","display_name":"Huaqiao University","ror":"https://ror.org/03frdh605"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":77,"referenced_works":["https://openalex.org/W1544543982","https://openalex.org/W2042337307","https://openalex.org/W2097780989","https://openalex.org/W2115040353","https://openalex.org/W2139095040","https://openalex.org/W2150690631","https://openalex.org/W2609780606","https://openalex.org/W2750388580","https://openalex.org/W2761801686","https://openalex.org/W2776193924","https://openalex.org/W2781362114","https://openalex.org/W2790844761","https://openalex.org/W2797745423","https://openalex.org/W2886363025","https://openalex.org/W2896155615","https://openalex.org/W2914188784","https://openalex.org/W2921105016","https://openalex.org/W2921406444","https://openalex.org/W2944820760","https://openalex.org/W2961720344","https://openalex.org/W2981870009","https://openalex.org/W2990898689","https://openalex.org/W3008607070","https://openalex.org/W3035737542","https://openalex.org/W3080671792","https://openalex.org/W3081261125","https://openalex.org/W3097693500","https://openalex.org/W3116106880","https://openalex.org/W3117006100","https://openalex.org/W3122486910","https://openalex.org/W3153072488","https://openalex.org/W3159883576","https://openalex.org/W3195671618","https://openalex.org/W3211297832","https://openalex.org/W3212823488","https://openalex.org/W3215615104","https://openalex.org/W3216377445","https://openalex.org/W4200059551","https://openalex.org/W4200421223","https://openalex.org/W4210719338","https://openalex.org/W4213421491","https://openalex.org/W4220849493","https://openalex.org/W4223469331","https://openalex.org/W4224218751","https://openalex.org/W4283073919","https://openalex.org/W4286640389","https://openalex.org/W4290850411","https://openalex.org/W4310013385","https://openalex.org/W4310813225","https://openalex.org/W4312381072","https://openalex.org/W4317902440","https://openalex.org/W4323045013","https://openalex.org/W4366286041","https://openalex.org/W4376150279","https://openalex.org/W4382877701","https://openalex.org/W4383065511","https://openalex.org/W4383163871","https://openalex.org/W4385490607","https://openalex.org/W4386092543","https://openalex.org/W4386699310","https://openalex.org/W4386822042","https://openalex.org/W4387193741","https://openalex.org/W4390405442","https://openalex.org/W4390861686","https://openalex.org/W4391090764","https://openalex.org/W4391868120","https://openalex.org/W4392437710","https://openalex.org/W4396844461","https://openalex.org/W4400216122","https://openalex.org/W4400610553","https://openalex.org/W4402541227","https://openalex.org/W4402982374","https://openalex.org/W4404999231","https://openalex.org/W4406503523","https://openalex.org/W4408251325","https://openalex.org/W4409126721","https://openalex.org/W4411989710"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-04-12T07:58:50.170612","created_date":"2025-10-30T00:00:00"}
