{"id":"https://openalex.org/W2424723335","doi":"https://doi.org/10.1016/j.cor.2016.06.005","title":"Predicting the performance of queues\u2013A data analytic approach","display_name":"Predicting the performance of queues\u2013A data analytic approach","publication_year":2016,"publication_date":"2016-06-16","ids":{"openalex":"https://openalex.org/W2424723335","doi":"https://doi.org/10.1016/j.cor.2016.06.005","mag":"2424723335"},"language":"en","primary_location":{"id":"doi:10.1016/j.cor.2016.06.005","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.cor.2016.06.005","pdf_url":null,"source":{"id":"https://openalex.org/S173256270","display_name":"Computers & Operations Research","issn_l":"0305-0548","issn":["0305-0548","1873-765X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers &amp; Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://ink.library.smu.edu.sg/lkcsb_research/4944","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039848484","display_name":"Kum Khiong Yang","orcid":"https://orcid.org/0000-0001-6059-1701"},"institutions":[{"id":"https://openalex.org/I79891267","display_name":"Singapore Management University","ror":"https://ror.org/050qmg959","country_code":"SG","type":"education","lineage":["https://openalex.org/I79891267"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Kum Khiong Yang","raw_affiliation_strings":["Lee Kong Chian School of Business, Singapore Management University, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lee Kong Chian School of Business, Singapore Management University, Singapore","institution_ids":["https://openalex.org/I79891267"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081954392","display_name":"Tu\u011fba \u00c7ay\u0131rl\u0131","orcid":"https://orcid.org/0000-0001-7515-8716"},"institutions":[{"id":"https://openalex.org/I44925452","display_name":"\u00d6zye\u011fin University","ror":"https://ror.org/01jjhfr75","country_code":"TR","type":"education","lineage":["https://openalex.org/I44925452"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Tugba Cayirli","raw_affiliation_strings":["School of Economics and Administrative Sciences, Ozyegin University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Administrative Sciences, Ozyegin University, Turkey","institution_ids":["https://openalex.org/I44925452"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5029767942","display_name":"Joyce M.W. Low","orcid":"https://orcid.org/0000-0001-5480-1450"},"institutions":[{"id":"https://openalex.org/I79891267","display_name":"Singapore Management University","ror":"https://ror.org/050qmg959","country_code":"SG","type":"education","lineage":["https://openalex.org/I79891267"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Joyce M.W. Low","raw_affiliation_strings":["Lee Kong Chian School of Business, Singapore Management University, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lee Kong Chian School of Business, Singapore Management University, Singapore","institution_ids":["https://openalex.org/I79891267"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5039848484"],"corresponding_institution_ids":["https://openalex.org/I79891267"],"apc_list":{"value":3210,"currency":"USD","value_usd":3210},"apc_paid":null,"fwci":1.3951,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.84514601,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"76","issue":null,"first_page":"33","last_page":"42"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.9836999773979187,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9779999852180481,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8108187913894653},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.7795085906982422},{"id":"https://openalex.org/keywords/session","display_name":"Session (web analytics)","score":0.6551433801651001},{"id":"https://openalex.org/keywords/server","display_name":"Server","score":0.6022907495498657},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5323073863983154},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5082995295524597},{"id":"https://openalex.org/keywords/construct","display_name":"Construct (python library)","score":0.49403125047683716},{"id":"https://openalex.org/keywords/data-analysis","display_name":"Data analysis","score":0.45268312096595764},{"id":"https://openalex.org/keywords/function","display_name":"Function (biology)","score":0.4332961440086365},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.42172670364379883},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3905273675918579},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.10677748918533325}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8108187913894653},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.7795085906982422},{"id":"https://openalex.org/C2779182362","wikidata":"https://www.wikidata.org/wiki/Q17126187","display_name":"Session (web analytics)","level":2,"score":0.6551433801651001},{"id":"https://openalex.org/C93996380","wikidata":"https://www.wikidata.org/wiki/Q44127","display_name":"Server","level":2,"score":0.6022907495498657},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5323073863983154},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5082995295524597},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.49403125047683716},{"id":"https://openalex.org/C175801342","wikidata":"https://www.wikidata.org/wiki/Q1988917","display_name":"Data analysis","level":2,"score":0.45268312096595764},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.4332961440086365},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42172670364379883},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3905273675918579},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.10677748918533325},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.cor.2016.06.005","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.cor.2016.06.005","pdf_url":null,"source":{"id":"https://openalex.org/S173256270","display_name":"Computers & Operations Research","issn_l":"0305-0548","issn":["0305-0548","1873-765X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers &amp; Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:ink.library.smu.edu.sg:lkcsb_research-5943","is_oa":true,"landing_page_url":"https://ink.library.smu.edu.sg/lkcsb_research/4944","pdf_url":null,"source":{"id":"https://openalex.org/S4306401925","display_name":"Singapore Management University Institutional Knowledge (InK) (Singapore Management University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79891267","host_organization_name":"Singapore Management University","host_organization_lineage":["https://openalex.org/I79891267"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1016/j.cor.2016.06.005","raw_type":"Journal Article"},{"id":"pmh:oai:eresearch.ozyegin.edu.tr:10679/4311","is_oa":true,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S030505481630137X","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"pmh:oai:ink.library.smu.edu.sg:lkcsb_research-5943","is_oa":true,"landing_page_url":"https://ink.library.smu.edu.sg/lkcsb_research/4944","pdf_url":null,"source":{"id":"https://openalex.org/S4306401925","display_name":"Singapore Management University Institutional Knowledge (InK) (Singapore Management University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79891267","host_organization_name":"Singapore Management University","host_organization_lineage":["https://openalex.org/I79891267"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1016/j.cor.2016.06.005","raw_type":"Journal Article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":77,"referenced_works":["https://openalex.org/W42793314","https://openalex.org/W129305155","https://openalex.org/W167332475","https://openalex.org/W198894459","https://openalex.org/W614088647","https://openalex.org/W1496628769","https://openalex.org/W1509298339","https://openalex.org/W1512342490","https://openalex.org/W1521255252","https://openalex.org/W1547417857","https://openalex.org/W1566530649","https://openalex.org/W1974308377","https://openalex.org/W1974767512","https://openalex.org/W1976211166","https://openalex.org/W1978588849","https://openalex.org/W1980005324","https://openalex.org/W1982550278","https://openalex.org/W1983506733","https://openalex.org/W1986393158","https://openalex.org/W1991292364","https://openalex.org/W1993338612","https://openalex.org/W2000185314","https://openalex.org/W2007261666","https://openalex.org/W2011786610","https://openalex.org/W2012251559","https://openalex.org/W2013001756","https://openalex.org/W2013582597","https://openalex.org/W2018581577","https://openalex.org/W2018699546","https://openalex.org/W2027602364","https://openalex.org/W2030748132","https://openalex.org/W2048586272","https://openalex.org/W2054079951","https://openalex.org/W2055025465","https://openalex.org/W2055611727","https://openalex.org/W2055678171","https://openalex.org/W2065004605","https://openalex.org/W2068325914","https://openalex.org/W2068908704","https://openalex.org/W2073981203","https://openalex.org/W2074563956","https://openalex.org/W2076305206","https://openalex.org/W2085306657","https://openalex.org/W2085974121","https://openalex.org/W2088497082","https://openalex.org/W2091119720","https://openalex.org/W2091771000","https://openalex.org/W2100436986","https://openalex.org/W2111736536","https://openalex.org/W2112424601","https://openalex.org/W2112533379","https://openalex.org/W2117544480","https://openalex.org/W2119338125","https://openalex.org/W2129078615","https://openalex.org/W2129462673","https://openalex.org/W2141712372","https://openalex.org/W2144525536","https://openalex.org/W2149955401","https://openalex.org/W2152577895","https://openalex.org/W2155637385","https://openalex.org/W2155819330","https://openalex.org/W2166005686","https://openalex.org/W2169852575","https://openalex.org/W2315595201","https://openalex.org/W2970576388","https://openalex.org/W3048935537","https://openalex.org/W3105495346","https://openalex.org/W3128580840","https://openalex.org/W3159496280","https://openalex.org/W3202531429","https://openalex.org/W4229707827","https://openalex.org/W4230840879","https://openalex.org/W4232993953","https://openalex.org/W4234868800","https://openalex.org/W4235155168","https://openalex.org/W6606939760","https://openalex.org/W6762090121"],"related_works":["https://openalex.org/W4226266853","https://openalex.org/W4210252074","https://openalex.org/W3092201768","https://openalex.org/W2796632413","https://openalex.org/W2740083192","https://openalex.org/W4382315681","https://openalex.org/W2794907032","https://openalex.org/W4255802207","https://openalex.org/W2462007151","https://openalex.org/W2150941767"],"abstract_inverted_index":{"Existing":[0],"models":[1],"of":[2,56,63,87,90,124],"multi-server":[3],"queues":[4,64],"with":[5,65],"system":[6],"transience":[7],"and":[8,40,69,97],"non-standard":[9],"assumptions":[10,19],"are":[11,110],"either":[12],"too":[13],"complex":[14,134],"or":[15],"restricted":[16],"in":[17,24,106],"their":[18],"to":[20,36,52,59,130],"be":[21,128],"used":[22,129],"broadly":[23],"practice.":[25],"This":[26],"paper":[27],"proposes":[28],"using":[29],"data":[30,39,125],"analytics":[31,126],",":[32],"combining":[33],"computer":[34],"simulation":[35],"generate":[37],"the":[38,47,61,76,81,88,108],"an":[41,113],"advanced":[42],"non-linear":[43],"regression":[44],"technique":[45],"called":[46],"Alternating":[48],"Conditional":[49],"Expectation":[50],"(ACE)":[51],"construct":[53],"a":[54,66,85],"set":[55],"easy-to-use":[57],"equations":[58,77,109],"predict":[60,80],"performance":[62,83],"scheduled":[67],"start":[68],"end":[70],"time.":[71],"Our":[72],"results":[73],"show":[74],"that":[75],"can":[78,127],"accurately":[79],"queue":[82],"as":[84],"function":[86],"number":[89],"servers,":[91],"mean":[92],"arrival":[93],"load,":[94],"session":[95],"length":[96],"service":[98],"time":[99],"variability.":[100],"To":[101],"further":[102],"facilitate":[103],"its":[104],"use":[105],"practice,":[107],"developed":[111],"into":[112],"open-source":[114],"online":[115],"tool":[116],"accessible":[117],"at":[118],"http://singlequeuesystemstool.com/":[119],".":[120],"The":[121],"proposed":[122],"procedure":[123],"model":[131],"other":[132],"more":[133],"systems.":[135]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":2}],"updated_date":"2026-07-02T09:51:11.867554","created_date":"2025-10-10T00:00:00"}
