{"id":"https://openalex.org/W2162739331","doi":"https://doi.org/10.1016/s1071-5819(03)00111-3","title":"Predicting e-services adoption: a perceived risk facets perspective","display_name":"Predicting e-services adoption: a perceived risk facets perspective","publication_year":2003,"publication_date":"2003-07-31","ids":{"openalex":"https://openalex.org/W2162739331","doi":"https://doi.org/10.1016/s1071-5819(03)00111-3","mag":"2162739331"},"language":"en","primary_location":{"id":"doi:10.1016/s1071-5819(03)00111-3","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s1071-5819(03)00111-3","pdf_url":null,"source":{"id":"https://openalex.org/S4210190811","display_name":"International Journal of Human-Computer Studies","issn_l":"1071-5819","issn":["1071-5819","1095-9300"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Studies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051520291","display_name":"Mauricio Featherman","orcid":"https://orcid.org/0000-0002-9340-5175"},"institutions":[{"id":"https://openalex.org/I72951846","display_name":"Washington State University","ror":"https://ror.org/05dk0ce17","country_code":"US","type":"education","lineage":["https://openalex.org/I72951846"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Mauricio S. Featherman","raw_affiliation_strings":["College of Business & Economics, Washington State University, Todd Hall 240C, Box 644729, Pullman, WA 99164-4729, USA"],"affiliations":[{"raw_affiliation_string":"College of Business & Economics, Washington State University, Todd Hall 240C, Box 644729, Pullman, WA 99164-4729, USA","institution_ids":["https://openalex.org/I72951846"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008496192","display_name":"Paul A. Pavlou","orcid":"https://orcid.org/0000-0002-8830-5727"},"institutions":[{"id":"https://openalex.org/I1174212","display_name":"University of Southern California","ror":"https://ror.org/03taz7m60","country_code":"US","type":"education","lineage":["https://openalex.org/I1174212"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Paul A. Pavlou","raw_affiliation_strings":["Marshall School of Business, University of Southern California, 401M Bridge Hall, Los Angeles, CA 90012, USA"],"affiliations":[{"raw_affiliation_string":"Marshall School of Business, University of Southern California, 401M Bridge Hall, Los Angeles, CA 90012, USA","institution_ids":["https://openalex.org/I1174212"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5051520291"],"corresponding_institution_ids":["https://openalex.org/I72951846"],"apc_list":{"value":3640,"currency":"USD","value_usd":3640},"apc_paid":null,"fwci":24.8021,"has_fulltext":false,"cited_by_count":3078,"citation_normalized_percentile":{"value":0.99337079,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"59","issue":"4","first_page":"451","last_page":"474"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9918000102043152,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/risk-perception","display_name":"Risk perception","score":0.8563530445098877},{"id":"https://openalex.org/keywords/operationalization","display_name":"Operationalization","score":0.8085793256759644},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.68869948387146},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.580478847026825},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.5726175308227539},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5064386129379272},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4858836531639099},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.48143240809440613},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4663350582122803},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4525453746318817},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.3752312660217285},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3001670837402344},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15782088041305542}],"concepts":[{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.8563530445098877},{"id":"https://openalex.org/C9354725","wikidata":"https://www.wikidata.org/wiki/Q286017","display_name":"Operationalization","level":2,"score":0.8085793256759644},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.68869948387146},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.580478847026825},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5726175308227539},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5064386129379272},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4858836531639099},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.48143240809440613},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4663350582122803},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4525453746318817},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3752312660217285},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3001670837402344},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15782088041305542},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/s1071-5819(03)00111-3","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s1071-5819(03)00111-3","pdf_url":null,"source":{"id":"https://openalex.org/S4210190811","display_name":"International Journal of Human-Computer Studies","issn_l":"1071-5819","issn":["1071-5819","1095-9300"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Studies","raw_type":"journal-article"},{"id":"pmh:oai:aisel.aisnet.org:amcis2002-1504","is_oa":false,"landing_page_url":"http://aisel.aisnet.org/amcis2002/145","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2002 Proceedings","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W152508780","https://openalex.org/W175748321","https://openalex.org/W192643995","https://openalex.org/W195237934","https://openalex.org/W1492586516","https://openalex.org/W1535271175","https://openalex.org/W1547010470","https://openalex.org/W1593544550","https://openalex.org/W1596801600","https://openalex.org/W1791587663","https://openalex.org/W1966114254","https://openalex.org/W1971183767","https://openalex.org/W1985049055","https://openalex.org/W1986401249","https://openalex.org/W1987258130","https://openalex.org/W2023977558","https://openalex.org/W2033943395","https://openalex.org/W2035026282","https://openalex.org/W2037326931","https://openalex.org/W2043732443","https://openalex.org/W2056795330","https://openalex.org/W2065189722","https://openalex.org/W2098862099","https://openalex.org/W2100408980","https://openalex.org/W2101699735","https://openalex.org/W2106090893","https://openalex.org/W2119992555","https://openalex.org/W2125785966","https://openalex.org/W2159401492","https://openalex.org/W2166061228","https://openalex.org/W2168569455","https://openalex.org/W2168578824","https://openalex.org/W2169789485","https://openalex.org/W2312878190","https://openalex.org/W2330151696","https://openalex.org/W2888190061","https://openalex.org/W2941647715","https://openalex.org/W2981738855","https://openalex.org/W3041754228","https://openalex.org/W3110007487","https://openalex.org/W3122535236","https://openalex.org/W3122689679","https://openalex.org/W4236658221","https://openalex.org/W4249221668","https://openalex.org/W4300107936","https://openalex.org/W6606067071","https://openalex.org/W6606969455","https://openalex.org/W6607949125","https://openalex.org/W6761618172","https://openalex.org/W6780706028"],"related_works":["https://openalex.org/W4285165438","https://openalex.org/W2556658382","https://openalex.org/W2007752406","https://openalex.org/W2104412832","https://openalex.org/W2370279305","https://openalex.org/W3121692008","https://openalex.org/W1979439403","https://openalex.org/W1481591375","https://openalex.org/W3187103514","https://openalex.org/W73467783"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":82},{"year":2025,"cited_by_count":291},{"year":2024,"cited_by_count":273},{"year":2023,"cited_by_count":279},{"year":2022,"cited_by_count":274},{"year":2021,"cited_by_count":266},{"year":2020,"cited_by_count":227},{"year":2019,"cited_by_count":190},{"year":2018,"cited_by_count":156},{"year":2017,"cited_by_count":118},{"year":2016,"cited_by_count":132},{"year":2015,"cited_by_count":142},{"year":2014,"cited_by_count":111},{"year":2013,"cited_by_count":108},{"year":2012,"cited_by_count":92}],"updated_date":"2026-04-15T08:11:43.952461","created_date":"2025-10-10T00:00:00"}