{"id":"https://openalex.org/W2089722985","doi":"https://doi.org/10.1016/s1071-5819(03)00078-8","title":"Using on-line surveys to measure three key constructs of the quality of human\u2013computer interaction in web sites: psychometric properties and implications","display_name":"Using on-line surveys to measure three key constructs of the quality of human\u2013computer interaction in web sites: psychometric properties and implications","publication_year":2003,"publication_date":"2003-06-02","ids":{"openalex":"https://openalex.org/W2089722985","doi":"https://doi.org/10.1016/s1071-5819(03)00078-8","mag":"2089722985"},"language":"en","primary_location":{"id":"doi:10.1016/s1071-5819(03)00078-8","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s1071-5819(03)00078-8","pdf_url":null,"source":{"id":"https://openalex.org/S4210190811","display_name":"International Journal of Human-Computer Studies","issn_l":"1071-5819","issn":["1071-5819","1095-9300"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Studies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025186306","display_name":"Paul van Schaik","orcid":"https://orcid.org/0000-0001-5322-6554"},"institutions":[{"id":"https://openalex.org/I874055015","display_name":"Teesside University","ror":"https://ror.org/03z28gk75","country_code":"GB","type":"education","lineage":["https://openalex.org/I874055015"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Paul van Schaik","raw_affiliation_strings":["Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TS1 3BA, UK","Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TSI 3BA, UK#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TS1 3BA, UK","institution_ids":["https://openalex.org/I874055015"]},{"raw_affiliation_string":"Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TSI 3BA, UK#TAB#","institution_ids":["https://openalex.org/I874055015"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083331003","display_name":"Jonathan Ling","orcid":"https://orcid.org/0000-0003-2932-4474"},"institutions":[{"id":"https://openalex.org/I874055015","display_name":"Teesside University","ror":"https://ror.org/03z28gk75","country_code":"GB","type":"education","lineage":["https://openalex.org/I874055015"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jonathan Ling","raw_affiliation_strings":["Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TS1 3BA, UK","Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TSI 3BA, UK#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TS1 3BA, UK","institution_ids":["https://openalex.org/I874055015"]},{"raw_affiliation_string":"Psychology Section, School of Social Sciences and Law, University of Teesside, Middlesbrough TSI 3BA, UK#TAB#","institution_ids":["https://openalex.org/I874055015"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5025186306"],"corresponding_institution_ids":["https://openalex.org/I874055015"],"apc_list":{"value":3640,"currency":"USD","value_usd":3640},"apc_paid":null,"fwci":4.7225,"has_fulltext":false,"cited_by_count":46,"citation_normalized_percentile":{"value":0.95407075,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"59","issue":"5","first_page":"545","last_page":"567"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11542","display_name":"Behavioral Health and Interventions","score":0.9830999970436096,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/likert-scale","display_name":"Likert scale","score":0.6365011930465698},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.6043991446495056},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.567140519618988},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.5406733155250549},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5043109655380249},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.44947028160095215},{"id":"https://openalex.org/keywords/psychometrics","display_name":"Psychometrics","score":0.4344959855079651},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.421480655670166},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2797541320323944},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.22100964188575745},{"id":"https://openalex.org/keywords/clinical-psychology","display_name":"Clinical psychology","score":0.07081425189971924}],"concepts":[{"id":"https://openalex.org/C105776082","wikidata":"https://www.wikidata.org/wiki/Q617473","display_name":"Likert scale","level":2,"score":0.6365011930465698},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6043991446495056},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.567140519618988},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5406733155250549},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5043109655380249},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.44947028160095215},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.4344959855079651},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.421480655670166},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2797541320323944},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.22100964188575745},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.07081425189971924},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/s1071-5819(03)00078-8","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s1071-5819(03)00078-8","pdf_url":null,"source":{"id":"https://openalex.org/S4210190811","display_name":"International Journal of Human-Computer Studies","issn_l":"1071-5819","issn":["1071-5819","1095-9300"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Studies","raw_type":"journal-article"},{"id":"pmh:oai:https://research.tees.ac.uk/ws/oai:publications/3473fca9-c7f9-47f3-a333-72d470feabd7","is_oa":false,"landing_page_url":"https://research.tees.ac.uk/en/publications/3473fca9-c7f9-47f3-a333-72d470feabd7","pdf_url":null,"source":{"id":"https://openalex.org/S4306402475","display_name":"Teesside University Research Portal (Teesside University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I874055015","host_organization_name":"Teesside University","host_organization_lineage":["https://openalex.org/I874055015"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Van Schaik, P & Ling, J 2003, 'Using on-line surveys to measure three key constructs of the quality of human-computer interaction in web sites : Psychometric properties and implications', International Journal of Human Computer Studies, vol. 59, no. 5, pp. 545-567. https://doi.org/10.1016/S1071-5819(03)00078-8","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:tees.openrepository.com:10149/58308","is_oa":false,"landing_page_url":"http://hdl.handle.net/10149/58308","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W123329838","https://openalex.org/W1484864026","https://openalex.org/W1495818483","https://openalex.org/W1513248649","https://openalex.org/W1525770891","https://openalex.org/W1585649873","https://openalex.org/W1729578042","https://openalex.org/W1791587663","https://openalex.org/W1902653804","https://openalex.org/W1966336822","https://openalex.org/W1985816353","https://openalex.org/W1986309799","https://openalex.org/W1987346764","https://openalex.org/W2009648330","https://openalex.org/W2017489436","https://openalex.org/W2032196963","https://openalex.org/W2033943395","https://openalex.org/W2035259353","https://openalex.org/W2038808651","https://openalex.org/W2044681207","https://openalex.org/W2047339729","https://openalex.org/W2049208439","https://openalex.org/W2056483113","https://openalex.org/W2058074180","https://openalex.org/W2058581957","https://openalex.org/W2064803981","https://openalex.org/W2067880930","https://openalex.org/W2085595739","https://openalex.org/W2095336471","https://openalex.org/W2126488987","https://openalex.org/W2141119748","https://openalex.org/W2147443002","https://openalex.org/W2147641436","https://openalex.org/W2148296853","https://openalex.org/W2152723325","https://openalex.org/W2157289187","https://openalex.org/W2160982070","https://openalex.org/W2167516291","https://openalex.org/W2169781683","https://openalex.org/W2736683287","https://openalex.org/W2995012600","https://openalex.org/W2998276394","https://openalex.org/W3042177439","https://openalex.org/W4206407311","https://openalex.org/W4213114223","https://openalex.org/W4285719527","https://openalex.org/W4293872187","https://openalex.org/W6666746440","https://openalex.org/W6741833939","https://openalex.org/W6780793478","https://openalex.org/W6842340199"],"related_works":["https://openalex.org/W3162248051","https://openalex.org/W4385403451","https://openalex.org/W2094144391","https://openalex.org/W3171686557","https://openalex.org/W4309264807","https://openalex.org/W3100378955","https://openalex.org/W4280601467","https://openalex.org/W2999042931","https://openalex.org/W4307669901","https://openalex.org/W2092796652"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":2}],"updated_date":"2026-05-28T09:10:13.091523","created_date":"2016-06-24T00:00:00"}