{"id":"https://openalex.org/W2068401349","doi":"https://doi.org/10.1016/s0963-8687(96)01054-2","title":"Understanding user perceptions of information systems success","display_name":"Understanding user perceptions of information systems success","publication_year":1997,"publication_date":"1997-03-01","ids":{"openalex":"https://openalex.org/W2068401349","doi":"https://doi.org/10.1016/s0963-8687(96)01054-2","mag":"2068401349"},"language":"en","primary_location":{"id":"doi:10.1016/s0963-8687(96)01054-2","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0963-8687(96)01054-2","pdf_url":null,"source":{"id":"https://openalex.org/S6144335","display_name":"The Journal of Strategic Information Systems","issn_l":"0963-8687","issn":["0963-8687","1873-1198"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal of Strategic Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086614422","display_name":"Grafton Whyte","orcid":"https://orcid.org/0000-0003-2621-5483"},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Grafton Whyte","raw_affiliation_strings":["Information Systems Research Centre, Cranfield School of Management, Cranfield, Bedford MK18 3DZ, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems Research Centre, Cranfield School of Management, Cranfield, Bedford MK18 3DZ, UK","institution_ids":["https://openalex.org/I82284825"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023678325","display_name":"Andy Bytheway","orcid":null},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Andy Bytheway","raw_affiliation_strings":["Information Systems Research Centre, Cranfield School of Management, Cranfield, Bedford MK18 3DZ, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems Research Centre, Cranfield School of Management, Cranfield, Bedford MK18 3DZ, UK","institution_ids":["https://openalex.org/I82284825"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031567903","display_name":"Chris Edwards","orcid":"https://orcid.org/0000-0002-0585-2697"},"institutions":[{"id":"https://openalex.org/I82284825","display_name":"Cranfield University","ror":"https://ror.org/05cncd958","country_code":"GB","type":"education","lineage":["https://openalex.org/I82284825"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Chris Edwards","raw_affiliation_strings":["Information Systems Research Centre, Cranfield School of Management, Cranfield, Bedford MK18 3DZ, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems Research Centre, Cranfield School of Management, Cranfield, Bedford MK18 3DZ, UK","institution_ids":["https://openalex.org/I82284825"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5023678325"],"corresponding_institution_ids":["https://openalex.org/I82284825"],"apc_list":{"value":4180,"currency":"USD","value_usd":4180},"apc_paid":null,"fwci":7.1924,"has_fulltext":false,"cited_by_count":73,"citation_normalized_percentile":{"value":0.96762306,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"6","issue":"1","first_page":"35","last_page":"68"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.991599977016449,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.991599977016449,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13777","display_name":"Cognitive and psychological constructs research","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6606206893920898},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.6362816095352173},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.6302300691604614},{"id":"https://openalex.org/keywords/repertory-grid","display_name":"Repertory grid","score":0.6042543649673462},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5713474154472351},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5574352741241455},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5413406491279602},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.46332496404647827},{"id":"https://openalex.org/keywords/information-management","display_name":"Information management","score":0.44923925399780273},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.41451436281204224},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.18812623620033264},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1467907726764679},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14677810668945312},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.12471592426300049}],"concepts":[{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6606206893920898},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.6362816095352173},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.6302300691604614},{"id":"https://openalex.org/C2776496909","wikidata":"https://www.wikidata.org/wiki/Q7313984","display_name":"Repertory grid","level":2,"score":0.6042543649673462},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5713474154472351},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5574352741241455},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5413406491279602},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.46332496404647827},{"id":"https://openalex.org/C128487930","wikidata":"https://www.wikidata.org/wiki/Q579488","display_name":"Information management","level":2,"score":0.44923925399780273},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.41451436281204224},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18812623620033264},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1467907726764679},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14677810668945312},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.12471592426300049},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0963-8687(96)01054-2","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0963-8687(96)01054-2","pdf_url":null,"source":{"id":"https://openalex.org/S6144335","display_name":"The Journal of Strategic Information Systems","issn_l":"0963-8687","issn":["0963-8687","1873-1198"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal of Strategic Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W58544695","https://openalex.org/W102204156","https://openalex.org/W147533562","https://openalex.org/W196463637","https://openalex.org/W199743680","https://openalex.org/W309575755","https://openalex.org/W577803894","https://openalex.org/W1499997051","https://openalex.org/W1500913178","https://openalex.org/W1502783911","https://openalex.org/W1510153396","https://openalex.org/W1520103841","https://openalex.org/W1525232459","https://openalex.org/W1605991455","https://openalex.org/W1672270693","https://openalex.org/W1954663826","https://openalex.org/W1967049092","https://openalex.org/W1968629566","https://openalex.org/W1989495459","https://openalex.org/W1992845201","https://openalex.org/W1998585711","https://openalex.org/W1998970014","https://openalex.org/W2006736235","https://openalex.org/W2017300125","https://openalex.org/W2022768443","https://openalex.org/W2025433193","https://openalex.org/W2027462003","https://openalex.org/W2034057708","https://openalex.org/W2035084074","https://openalex.org/W2051488553","https://openalex.org/W2052654950","https://openalex.org/W2055353381","https://openalex.org/W2057012437","https://openalex.org/W2085944764","https://openalex.org/W2096878712","https://openalex.org/W2104725319","https://openalex.org/W2123586642","https://openalex.org/W2139589125","https://openalex.org/W2798544580","https://openalex.org/W3124865537","https://openalex.org/W4252262065","https://openalex.org/W6631304291","https://openalex.org/W6698691389","https://openalex.org/W6881409074","https://openalex.org/W7015279422"],"related_works":["https://openalex.org/W2184817066","https://openalex.org/W2393827716","https://openalex.org/W2015072481","https://openalex.org/W2898377102","https://openalex.org/W593088331","https://openalex.org/W2377562652","https://openalex.org/W2611575326","https://openalex.org/W18040826","https://openalex.org/W3049076422","https://openalex.org/W2141517201"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":3}],"updated_date":"2026-08-05T07:39:15.569665","created_date":"2025-10-10T00:00:00"}