{"id":"https://openalex.org/W2083474871","doi":"https://doi.org/10.1016/s0736-5853(03)00056-x","title":"Future business relationships\u2013\u2013traditional, electronic, virtual or hybrid?","display_name":"Future business relationships\u2013\u2013traditional, electronic, virtual or hybrid?","publication_year":2003,"publication_date":"2003-07-16","ids":{"openalex":"https://openalex.org/W2083474871","doi":"https://doi.org/10.1016/s0736-5853(03)00056-x","mag":"2083474871"},"language":"en","primary_location":{"id":"doi:10.1016/s0736-5853(03)00056-x","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0736-5853(03)00056-x","pdf_url":null,"source":{"id":"https://openalex.org/S25720340","display_name":"Telematics and Informatics","issn_l":"0736-5853","issn":["0736-5853","1879-324X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telematics and Informatics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038362775","display_name":"Judy Zolkiewski","orcid":"https://orcid.org/0000-0002-9591-8572"},"institutions":[{"id":"https://openalex.org/I3132256593","display_name":"Manchester School of Architecture","ror":"https://ror.org/03xxxrq06","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389","https://openalex.org/I28407311","https://openalex.org/I3132256593"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Judy Zolkiewski","raw_affiliation_strings":["Manchester School of Management, UMIST, P.O. Box 88, Manchester M60 1QD, UK","Manchester School of Management, UMIST, P.O. Box 88, Manchester, M60 1QD, UK"],"affiliations":[{"raw_affiliation_string":"Manchester School of Management, UMIST, P.O. Box 88, Manchester M60 1QD, UK","institution_ids":["https://openalex.org/I3132256593"]},{"raw_affiliation_string":"Manchester School of Management, UMIST, P.O. Box 88, Manchester, M60 1QD, UK","institution_ids":["https://openalex.org/I3132256593"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108383061","display_name":"Dale Littler","orcid":null},"institutions":[{"id":"https://openalex.org/I3132256593","display_name":"Manchester School of Architecture","ror":"https://ror.org/03xxxrq06","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389","https://openalex.org/I28407311","https://openalex.org/I3132256593"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Dale Littler","raw_affiliation_strings":["Manchester School of Management, UMIST, P.O. Box 88, Manchester M60 1QD, UK","Manchester School of Management, UMIST, P.O. Box 88, Manchester, M60 1QD, UK"],"affiliations":[{"raw_affiliation_string":"Manchester School of Management, UMIST, P.O. Box 88, Manchester M60 1QD, UK","institution_ids":["https://openalex.org/I3132256593"]},{"raw_affiliation_string":"Manchester School of Management, UMIST, P.O. Box 88, Manchester, M60 1QD, UK","institution_ids":["https://openalex.org/I3132256593"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5038362775"],"corresponding_institution_ids":["https://openalex.org/I3132256593"],"apc_list":{"value":3490,"currency":"USD","value_usd":3490},"apc_paid":null,"fwci":0.6449,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.80066087,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"21","issue":"2","first_page":"183","last_page":"196"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9836999773979187,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9782000184059143,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5250085592269897},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46697330474853516},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40545082092285156},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.39959976077079773}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5250085592269897},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46697330474853516},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40545082092285156},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39959976077079773}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/s0736-5853(03)00056-x","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0736-5853(03)00056-x","pdf_url":null,"source":{"id":"https://openalex.org/S25720340","display_name":"Telematics and Informatics","issn_l":"0736-5853","issn":["0736-5853","1879-324X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telematics and Informatics","raw_type":"journal-article"},{"id":"pmh:oai:pure.atira.dk:openaire_cris_publications/95daeb75-10e9-4f55-b4b5-81bbd4507261","is_oa":false,"landing_page_url":"https://research.manchester.ac.uk/en/publications/95daeb75-10e9-4f55-b4b5-81bbd4507261","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Zolkiewski, J & Littler, D 2004, 'Future business relationships - Traditional, electronic, virtual or hybrid?', Telematics and Informatics, vol. 21, no. 2, pp. 183-196. https://doi.org/10.1016/S0736-5853(03)00056-X","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:pure.atira.dk:publications/95daeb75-10e9-4f55-b4b5-81bbd4507261","is_oa":false,"landing_page_url":"https://www.research.manchester.ac.uk/portal/en/publications/future-business-relationships--traditional-electronic-virtual-or-hybrid(95daeb75-10e9-4f55-b4b5-81bbd4507261).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Zolkiewski, J & Littler, D 2004, 'Future business relationships - Traditional, electronic, virtual or hybrid?', Telematics and Informatics, vol. 21, no. 2, pp. 183-196. https://doi.org/10.1016/S0736-5853(03)00056-X","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.47999998927116394,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W77089696","https://openalex.org/W85581118","https://openalex.org/W212776514","https://openalex.org/W574477508","https://openalex.org/W639983325","https://openalex.org/W1511029770","https://openalex.org/W1527311855","https://openalex.org/W1556808170","https://openalex.org/W1557601470","https://openalex.org/W1855283887","https://openalex.org/W1964682851","https://openalex.org/W1966739238","https://openalex.org/W1978831529","https://openalex.org/W1983791966","https://openalex.org/W1991670833","https://openalex.org/W2021286021","https://openalex.org/W2036543051","https://openalex.org/W2039792141","https://openalex.org/W2068737355","https://openalex.org/W2074066914","https://openalex.org/W2103686707","https://openalex.org/W2137247419","https://openalex.org/W2164324358","https://openalex.org/W2313979614","https://openalex.org/W2315630578","https://openalex.org/W2315743097","https://openalex.org/W2329849488","https://openalex.org/W2413817321","https://openalex.org/W2489436341","https://openalex.org/W4234810133","https://openalex.org/W4235724562","https://openalex.org/W4245458463","https://openalex.org/W4298203125","https://openalex.org/W6722809986"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W4391913857","https://openalex.org/W2350741829","https://openalex.org/W2530322880"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}