{"id":"https://openalex.org/W2027498218","doi":"https://doi.org/10.1016/s0378-7206(02)00013-7","title":"Satisfaction/dissatisfaction: are users predisposed?","display_name":"Satisfaction/dissatisfaction: are users predisposed?","publication_year":2003,"publication_date":"2003-03-01","ids":{"openalex":"https://openalex.org/W2027498218","doi":"https://doi.org/10.1016/s0378-7206(02)00013-7","mag":"2027498218"},"language":"en","primary_location":{"id":"doi:10.1016/s0378-7206(02)00013-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0378-7206(02)00013-7","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108530134","display_name":"Jon Woodroof","orcid":null},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jon Woodroof","raw_affiliation_strings":["Department of Accounting and Business Law, University of Tennessee, 623 Stokely Management Center, Knoxville, TN 37996-0560, USA","Department of Accounting and Business Law, University of Tennessee, 623 Stokely Management Center, Knoxville, TN"],"affiliations":[{"raw_affiliation_string":"Department of Accounting and Business Law, University of Tennessee, 623 Stokely Management Center, Knoxville, TN 37996-0560, USA","institution_ids":["https://openalex.org/I75027704"]},{"raw_affiliation_string":"Department of Accounting and Business Law, University of Tennessee, 623 Stokely Management Center, Knoxville, TN","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028071948","display_name":"William D. Burg","orcid":null},"institutions":[{"id":"https://openalex.org/I32389192","display_name":"University of Alabama at Birmingham","ror":"https://ror.org/008s83205","country_code":"US","type":"education","lineage":["https://openalex.org/I32389192"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"William Burg","raw_affiliation_strings":["Department of Accounting and Information Systems, University of Alabama, Birmingham, AL, USA","Department of Accounting and Information Systems, University of Alabama, Birmingham, AL#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Accounting and Information Systems, University of Alabama, Birmingham, AL, USA","institution_ids":["https://openalex.org/I32389192"]},{"raw_affiliation_string":"Department of Accounting and Information Systems, University of Alabama, Birmingham, AL#TAB#","institution_ids":["https://openalex.org/I32389192"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5108530134"],"corresponding_institution_ids":["https://openalex.org/I75027704"],"apc_list":{"value":3570,"currency":"USD","value_usd":3570},"apc_paid":null,"fwci":6.4328,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.96489434,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"40","issue":"4","first_page":"317","last_page":"324"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.39913421869277954},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3607102632522583},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3591277301311493}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.39913421869277954},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3607102632522583},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3591277301311493}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0378-7206(02)00013-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0378-7206(02)00013-7","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W93247917","https://openalex.org/W574903259","https://openalex.org/W1517893675","https://openalex.org/W1520103841","https://openalex.org/W1528747180","https://openalex.org/W1583873799","https://openalex.org/W1970434077","https://openalex.org/W1977120859","https://openalex.org/W1980569376","https://openalex.org/W1989703185","https://openalex.org/W1991272408","https://openalex.org/W1999376987","https://openalex.org/W2001735782","https://openalex.org/W2003256231","https://openalex.org/W2014646675","https://openalex.org/W2029753522","https://openalex.org/W2031454339","https://openalex.org/W2034492543","https://openalex.org/W2038082548","https://openalex.org/W2053282891","https://openalex.org/W2055353381","https://openalex.org/W2057012437","https://openalex.org/W2067007689","https://openalex.org/W2070063698","https://openalex.org/W2096878712","https://openalex.org/W2097372808","https://openalex.org/W2122418187","https://openalex.org/W2138672502","https://openalex.org/W2141302415","https://openalex.org/W2145173373","https://openalex.org/W2150281452","https://openalex.org/W2162634935","https://openalex.org/W2163056391","https://openalex.org/W2171351490","https://openalex.org/W2394818368","https://openalex.org/W3095711147","https://openalex.org/W4232774980","https://openalex.org/W6711890755"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2093578348","https://openalex.org/W2376932109","https://openalex.org/W2382290278","https://openalex.org/W2350741829","https://openalex.org/W3004735627","https://openalex.org/W2130043461"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":5}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
