{"id":"https://openalex.org/W2088245771","doi":"https://doi.org/10.1016/s0378-7206(01)00119-7","title":"A validation of the end-user computing satisfaction instrument in Taiwan","display_name":"A validation of the end-user computing satisfaction instrument in Taiwan","publication_year":2002,"publication_date":"2002-05-01","ids":{"openalex":"https://openalex.org/W2088245771","doi":"https://doi.org/10.1016/s0378-7206(01)00119-7","mag":"2088245771"},"language":"en","primary_location":{"id":"doi:10.1016/s0378-7206(01)00119-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0378-7206(01)00119-7","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information & Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://stars.library.ucf.edu/facultybib2000/3358","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011141737","display_name":"Roger McHaney","orcid":"https://orcid.org/0000-0001-9501-3741"},"institutions":[{"id":"https://openalex.org/I931278978","display_name":"College of Business Administration","ror":"https://ror.org/03x1zq178","country_code":"LV","type":"education","lineage":["https://openalex.org/I931278978"]},{"id":"https://openalex.org/I189590672","display_name":"Kansas State University","ror":"https://ror.org/05p1j8758","country_code":"US","type":"education","lineage":["https://openalex.org/I189590672"]}],"countries":["LV","US"],"is_corresponding":true,"raw_author_name":"Roger McHaney","raw_affiliation_strings":["Department of Management, College of Business Administration, Kansas State University, Manhattan, KS 66506, USA","Department of Management, College of Business Administration, Kansas State University, Manhattan, KS"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, College of Business Administration, Kansas State University, Manhattan, KS 66506, USA","institution_ids":["https://openalex.org/I189590672"]},{"raw_affiliation_string":"Department of Management, College of Business Administration, Kansas State University, Manhattan, KS","institution_ids":["https://openalex.org/I931278978"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073688646","display_name":"Ross Hightower","orcid":null},"institutions":[{"id":"https://openalex.org/I106165777","display_name":"University of Central Florida","ror":"https://ror.org/036nfer12","country_code":"US","type":"education","lineage":["https://openalex.org/I106165777"]},{"id":"https://openalex.org/I931278978","display_name":"College of Business Administration","ror":"https://ror.org/03x1zq178","country_code":"LV","type":"education","lineage":["https://openalex.org/I931278978"]}],"countries":["LV","US"],"is_corresponding":false,"raw_author_name":"Ross Hightower","raw_affiliation_strings":["College of Business Administration, University of Central Florida, P.O. Box 161991, Orlando, FL 32816-1991, USA","College of Business Administration, University of Central Florida, P.O. Box 161991, Orlando, FL#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business Administration, University of Central Florida, P.O. Box 161991, Orlando, FL 32816-1991, USA","institution_ids":["https://openalex.org/I106165777"]},{"raw_affiliation_string":"College of Business Administration, University of Central Florida, P.O. Box 161991, Orlando, FL#TAB#","institution_ids":["https://openalex.org/I931278978"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059189714","display_name":"John Pearson","orcid":"https://orcid.org/0000-0002-9876-7837"},"institutions":[{"id":"https://openalex.org/I110378019","display_name":"Southern Illinois University Carbondale","ror":"https://ror.org/049kefs16","country_code":"US","type":"education","lineage":["https://openalex.org/I110378019","https://openalex.org/I2801502357"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"John Pearson","raw_affiliation_strings":["Department of Management, College of Business and Administration, Southern Illinois University at Carbondale, Carbondale, IL 62901, USA","Department of Management, College of Business and Administration, Southern Illinois University at Carbondale, Carbondale, IL"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, College of Business and Administration, Southern Illinois University at Carbondale, Carbondale, IL 62901, USA","institution_ids":["https://openalex.org/I110378019"]},{"raw_affiliation_string":"Department of Management, College of Business and Administration, Southern Illinois University at Carbondale, Carbondale, IL","institution_ids":["https://openalex.org/I110378019"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5011141737"],"corresponding_institution_ids":["https://openalex.org/I189590672","https://openalex.org/I931278978"],"apc_list":{"value":3570,"currency":"USD","value_usd":3570},"apc_paid":null,"fwci":9.091,"has_fulltext":false,"cited_by_count":135,"citation_normalized_percentile":{"value":0.97533492,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"39","issue":"6","first_page":"503","last_page":"511"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9933000206947327,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/end-user-computing","display_name":"End-user computing","score":0.7070200443267822},{"id":"https://openalex.org/keywords/end-user","display_name":"End user","score":0.6627578735351562},{"id":"https://openalex.org/keywords/survey-instrument","display_name":"Survey instrument","score":0.5620553493499756},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5447053909301758},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.517804741859436},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5017755031585693},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4687485992908478},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.4654830992221832},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2293868362903595},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.18128031492233276},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.13687390089035034},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.12893575429916382},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.12808918952941895},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11636245250701904}],"concepts":[{"id":"https://openalex.org/C135642988","wikidata":"https://www.wikidata.org/wiki/Q521737","display_name":"End-user computing","level":5,"score":0.7070200443267822},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.6627578735351562},{"id":"https://openalex.org/C2984224174","wikidata":"https://www.wikidata.org/wiki/Q25324239","display_name":"Survey instrument","level":2,"score":0.5620553493499756},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5447053909301758},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.517804741859436},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5017755031585693},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4687485992908478},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.4654830992221832},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2293868362903595},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.18128031492233276},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.13687390089035034},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.12893575429916382},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.12808918952941895},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11636245250701904},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C85106507","wikidata":"https://www.wikidata.org/wiki/Q1188445","display_name":"Utility computing","level":4,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/s0378-7206(01)00119-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0378-7206(01)00119-7","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information & Management","raw_type":"journal-article"},{"id":"pmh:oai:stars.library.ucf.edu:facultybib2000-4357","is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/facultybib2000/3358","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Bibliography 2000s","raw_type":"text"},{"id":"pmh:oai:stars.library.ucf.edu:scopus2000-3858","is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/scopus2000/2859","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus Export 2000s","raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:stars.library.ucf.edu:facultybib2000-4357","is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/facultybib2000/3358","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Bibliography 2000s","raw_type":"text"},"sustainable_development_goals":[{"score":0.4099999964237213,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W196041357","https://openalex.org/W1515402129","https://openalex.org/W1571815411","https://openalex.org/W1595575146","https://openalex.org/W1607134799","https://openalex.org/W1791587663","https://openalex.org/W1812045842","https://openalex.org/W1816720378","https://openalex.org/W1954663826","https://openalex.org/W1964434121","https://openalex.org/W1977097652","https://openalex.org/W1980142864","https://openalex.org/W1984492382","https://openalex.org/W1990863672","https://openalex.org/W1997099985","https://openalex.org/W2014536938","https://openalex.org/W2037021532","https://openalex.org/W2055353381","https://openalex.org/W2057012437","https://openalex.org/W2058185352","https://openalex.org/W2059334100","https://openalex.org/W2064894366","https://openalex.org/W2070704074","https://openalex.org/W2096878712","https://openalex.org/W2111742571","https://openalex.org/W2122418187","https://openalex.org/W2125734253","https://openalex.org/W2131994649","https://openalex.org/W2156423962","https://openalex.org/W2165395034","https://openalex.org/W2276049535","https://openalex.org/W2642534790","https://openalex.org/W3122794957","https://openalex.org/W3124865537","https://openalex.org/W4250496872","https://openalex.org/W4298091299"],"related_works":["https://openalex.org/W177800163","https://openalex.org/W2463707775","https://openalex.org/W2028585187","https://openalex.org/W1583873799","https://openalex.org/W1571499987","https://openalex.org/W4248897398","https://openalex.org/W2022363410","https://openalex.org/W1973755115","https://openalex.org/W2088245771","https://openalex.org/W2042375972"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":12}],"updated_date":"2026-06-13T07:54:00.901334","created_date":"2025-10-10T00:00:00"}