{"id":"https://openalex.org/W1969230290","doi":"https://doi.org/10.1016/s0377-2217(97)00393-7","title":"Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems","display_name":"Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems","publication_year":1999,"publication_date":"1999-02-01","ids":{"openalex":"https://openalex.org/W1969230290","doi":"https://doi.org/10.1016/s0377-2217(97)00393-7","mag":"1969230290"},"language":"en","primary_location":{"id":"doi:10.1016/s0377-2217(97)00393-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0377-2217(97)00393-7","pdf_url":null,"source":{"id":"https://openalex.org/S103321696","display_name":"European Journal of Operational Research","issn_l":"0377-2217","issn":["0377-2217","1872-6860"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Operational Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109365975","display_name":"Chrwan\u2010Jyh Ho","orcid":null},"institutions":[{"id":"https://openalex.org/I115475287","display_name":"Oklahoma State University","ror":"https://ror.org/01g9vbr38","country_code":"US","type":"education","lineage":["https://openalex.org/I115475287"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Chrwan-Jyh Ho","raw_affiliation_strings":["Department of Management, College of Business Administration, Oklahoma State University, Stillwater, OK 74078-0555, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, College of Business Administration, Oklahoma State University, Stillwater, OK 74078-0555, USA","institution_ids":["https://openalex.org/I115475287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111563665","display_name":"Hon\u2010Shiang Lau","orcid":null},"institutions":[{"id":"https://openalex.org/I115475287","display_name":"Oklahoma State University","ror":"https://ror.org/01g9vbr38","country_code":"US","type":"education","lineage":["https://openalex.org/I115475287"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hon-Shiang Lau","raw_affiliation_strings":["Department of Management, College of Business Administration, Oklahoma State University, Stillwater, OK 74078-0555, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, College of Business Administration, Oklahoma State University, Stillwater, OK 74078-0555, USA","institution_ids":["https://openalex.org/I115475287"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5109365975"],"corresponding_institution_ids":["https://openalex.org/I115475287"],"apc_list":{"value":3290,"currency":"USD","value_usd":3290},"apc_paid":null,"fwci":1.6971,"has_fulltext":false,"cited_by_count":75,"citation_normalized_percentile":{"value":0.85517241,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"112","issue":"3","first_page":"542","last_page":"553"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10391","display_name":"Healthcare Policy and Management","score":0.9646999835968018,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11084","display_name":"Workplace Health and Well-being","score":0.902400016784668,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6917920112609863},{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.6629111170768738},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.6144956350326538},{"id":"https://openalex.org/keywords/schedule","display_name":"Schedule","score":0.5611013770103455},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5260909795761108},{"id":"https://openalex.org/keywords/session","display_name":"Session (web analytics)","score":0.5074586272239685},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.48320066928863525},{"id":"https://openalex.org/keywords/due-date","display_name":"Due date","score":0.4121028780937195},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.30161571502685547},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.11230519413948059},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09351658821105957},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08289012312889099},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.06497666239738464}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6917920112609863},{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.6629111170768738},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.6144956350326538},{"id":"https://openalex.org/C68387754","wikidata":"https://www.wikidata.org/wiki/Q7271585","display_name":"Schedule","level":2,"score":0.5611013770103455},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5260909795761108},{"id":"https://openalex.org/C2779182362","wikidata":"https://www.wikidata.org/wiki/Q17126187","display_name":"Session (web analytics)","level":2,"score":0.5074586272239685},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.48320066928863525},{"id":"https://openalex.org/C3019208289","wikidata":"https://www.wikidata.org/wiki/Q56612115","display_name":"Due date","level":3,"score":0.4121028780937195},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.30161571502685547},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.11230519413948059},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09351658821105957},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08289012312889099},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06497666239738464},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/s0377-2217(97)00393-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0377-2217(97)00393-7","pdf_url":null,"source":{"id":"https://openalex.org/S103321696","display_name":"European Journal of Operational Research","issn_l":"0377-2217","issn":["0377-2217","1872-6860"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Operational Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:ejores:v:112:y:1999:i:3:p:542-553","is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0377-2217(97)00393-7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1973877058","https://openalex.org/W1987029515","https://openalex.org/W1989970526","https://openalex.org/W1994078753","https://openalex.org/W1999539123","https://openalex.org/W2001844900","https://openalex.org/W2023065768","https://openalex.org/W2036679851","https://openalex.org/W2050974791","https://openalex.org/W2069192643","https://openalex.org/W2085688626","https://openalex.org/W2085974121","https://openalex.org/W2086738452","https://openalex.org/W2494885240","https://openalex.org/W2796915545","https://openalex.org/W2904285679","https://openalex.org/W6648900568"],"related_works":["https://openalex.org/W4296749040","https://openalex.org/W4230197055","https://openalex.org/W621808327","https://openalex.org/W644007644","https://openalex.org/W2497198634","https://openalex.org/W3012257603","https://openalex.org/W1586784764","https://openalex.org/W4292264782","https://openalex.org/W2081189842","https://openalex.org/W2358315670"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":7},{"year":2012,"cited_by_count":5}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
