{"id":"https://openalex.org/W2005755239","doi":"https://doi.org/10.1016/s0377-2217(03)00069-9","title":"Customer attrition analysis for financial services using proportional hazard models","display_name":"Customer attrition analysis for financial services using proportional hazard models","publication_year":2003,"publication_date":"2003-04-07","ids":{"openalex":"https://openalex.org/W2005755239","doi":"https://doi.org/10.1016/s0377-2217(03)00069-9","mag":"2005755239"},"language":"en","primary_location":{"id":"doi:10.1016/s0377-2217(03)00069-9","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0377-2217(03)00069-9","pdf_url":null,"source":{"id":"https://openalex.org/S103321696","display_name":"European Journal of Operational Research","issn_l":"0377-2217","issn":["0377-2217","1872-6860"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Operational Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026810106","display_name":"Dirk Van den Poel","orcid":"https://orcid.org/0000-0002-8676-8103"},"institutions":[{"id":"https://openalex.org/I32597200","display_name":"Ghent University","ror":"https://ror.org/00cv9y106","country_code":"BE","type":"education","lineage":["https://openalex.org/I32597200"]}],"countries":["BE"],"is_corresponding":true,"raw_author_name":"Dirk Van den Poel","raw_affiliation_strings":["Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium","Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium","institution_ids":["https://openalex.org/I32597200"]},{"raw_affiliation_string":"Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium#TAB#","institution_ids":["https://openalex.org/I32597200"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085268699","display_name":"Bart Larivi\u00e8re","orcid":"https://orcid.org/0000-0003-3219-4447"},"institutions":[{"id":"https://openalex.org/I32597200","display_name":"Ghent University","ror":"https://ror.org/00cv9y106","country_code":"BE","type":"education","lineage":["https://openalex.org/I32597200"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Bart Larivi\u00e8re","raw_affiliation_strings":["Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium","Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium","institution_ids":["https://openalex.org/I32597200"]},{"raw_affiliation_string":"Department of Marketing, Ghent University, Hoveniersberg 24, B-9000 Ghent, Belgium#TAB#","institution_ids":["https://openalex.org/I32597200"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5026810106"],"corresponding_institution_ids":["https://openalex.org/I32597200"],"apc_list":{"value":3290,"currency":"USD","value_usd":3290},"apc_paid":null,"fwci":31.6009,"has_fulltext":false,"cited_by_count":417,"citation_normalized_percentile":{"value":0.99761043,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"157","issue":"1","first_page":"196","last_page":"217"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/attrition","display_name":"Attrition","score":0.8738595247268677},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5532596707344055},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.529607892036438},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.5001215934753418},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.44137153029441833},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.43587666749954224},{"id":"https://openalex.org/keywords/customer-lifetime-value","display_name":"Customer lifetime value","score":0.42647624015808105},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3998011350631714},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.39842015504837036},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.385806679725647},{"id":"https://openalex.org/keywords/econometrics","display_name":"Econometrics","score":0.35880228877067566},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.27597442269325256},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.20718306303024292},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.14812299609184265},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.07218590378761292}],"concepts":[{"id":"https://openalex.org/C2780553607","wikidata":"https://www.wikidata.org/wiki/Q684868","display_name":"Attrition","level":2,"score":0.8738595247268677},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5532596707344055},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.529607892036438},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5001215934753418},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.44137153029441833},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.43587666749954224},{"id":"https://openalex.org/C130721881","wikidata":"https://www.wikidata.org/wiki/Q1146253","display_name":"Customer lifetime value","level":5,"score":0.42647624015808105},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3998011350631714},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39842015504837036},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.385806679725647},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.35880228877067566},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.27597442269325256},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.20718306303024292},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14812299609184265},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.07218590378761292},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C199343813","wikidata":"https://www.wikidata.org/wiki/Q12128","display_name":"Dentistry","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0377-2217(03)00069-9","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0377-2217(03)00069-9","pdf_url":null,"source":{"id":"https://openalex.org/S103321696","display_name":"European Journal of Operational Research","issn_l":"0377-2217","issn":["0377-2217","1872-6860"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Operational Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":98,"referenced_works":["https://openalex.org/W1503899947","https://openalex.org/W1511843132","https://openalex.org/W1570622790","https://openalex.org/W1591076238","https://openalex.org/W1749100820","https://openalex.org/W1792072880","https://openalex.org/W1963813540","https://openalex.org/W1965133000","https://openalex.org/W1965188591","https://openalex.org/W1968364796","https://openalex.org/W1968612550","https://openalex.org/W1973849164","https://openalex.org/W1976278579","https://openalex.org/W1978787730","https://openalex.org/W1979907230","https://openalex.org/W1985344915","https://openalex.org/W1985876643","https://openalex.org/W1987704939","https://openalex.org/W1989785514","https://openalex.org/W1990421725","https://openalex.org/W1991016862","https://openalex.org/W1992706455","https://openalex.org/W1999440225","https://openalex.org/W2001640867","https://openalex.org/W2003271439","https://openalex.org/W2003787718","https://openalex.org/W2006153161","https://openalex.org/W2011998372","https://openalex.org/W2015782803","https://openalex.org/W2021007164","https://openalex.org/W2022471994","https://openalex.org/W2025618885","https://openalex.org/W2027617211","https://openalex.org/W2031761746","https://openalex.org/W2032030350","https://openalex.org/W2032740726","https://openalex.org/W2034594156","https://openalex.org/W2035411598","https://openalex.org/W2037148213","https://openalex.org/W2039664394","https://openalex.org/W2042622628","https://openalex.org/W2043496385","https://openalex.org/W2047522285","https://openalex.org/W2047562908","https://openalex.org/W2054628220","https://openalex.org/W2059284263","https://openalex.org/W2060510187","https://openalex.org/W2061494965","https://openalex.org/W2062939244","https://openalex.org/W2068650977","https://openalex.org/W2075964274","https://openalex.org/W2077575809","https://openalex.org/W2077640793","https://openalex.org/W2079537649","https://openalex.org/W2084347746","https://openalex.org/W2086653362","https://openalex.org/W2091171343","https://openalex.org/W2092478087","https://openalex.org/W2092482339","https://openalex.org/W2112995663","https://openalex.org/W2139886621","https://openalex.org/W2139921829","https://openalex.org/W2141726303","https://openalex.org/W2142752589","https://openalex.org/W2146289756","https://openalex.org/W2148694596","https://openalex.org/W2151969307","https://openalex.org/W2152067863","https://openalex.org/W2152366974","https://openalex.org/W2159105921","https://openalex.org/W2164918602","https://openalex.org/W2165043087","https://openalex.org/W2165819032","https://openalex.org/W2170430750","https://openalex.org/W2172469221","https://openalex.org/W2186086377","https://openalex.org/W2228806313","https://openalex.org/W2300512515","https://openalex.org/W2313499162","https://openalex.org/W2314078423","https://openalex.org/W2321290850","https://openalex.org/W2325102231","https://openalex.org/W2409362305","https://openalex.org/W2787850589","https://openalex.org/W2796258999","https://openalex.org/W3121411908","https://openalex.org/W3122505811","https://openalex.org/W3124125246","https://openalex.org/W3124541462","https://openalex.org/W3124792125","https://openalex.org/W3125198657","https://openalex.org/W4210671432","https://openalex.org/W4211076087","https://openalex.org/W4213387828","https://openalex.org/W4235243957","https://openalex.org/W4236830239","https://openalex.org/W4239300672","https://openalex.org/W4245706893"],"related_works":["https://openalex.org/W4205797001","https://openalex.org/W2142049235","https://openalex.org/W3211354923","https://openalex.org/W649756595","https://openalex.org/W2761950031","https://openalex.org/W2365075917","https://openalex.org/W2392868845","https://openalex.org/W2359314943","https://openalex.org/W1586051420","https://openalex.org/W3088676443"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":17},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":25},{"year":2021,"cited_by_count":15},{"year":2020,"cited_by_count":15},{"year":2019,"cited_by_count":20},{"year":2018,"cited_by_count":17},{"year":2017,"cited_by_count":22},{"year":2016,"cited_by_count":25},{"year":2015,"cited_by_count":23},{"year":2014,"cited_by_count":29},{"year":2013,"cited_by_count":25},{"year":2012,"cited_by_count":27}],"updated_date":"2026-07-14T08:27:34.040176","created_date":"2025-10-10T00:00:00"}
