{"id":"https://openalex.org/W2164536569","doi":"https://doi.org/10.1016/s0305-0548(02)00180-6","title":"A queueing control model for retail services having back room operations and cross-trained workers","display_name":"A queueing control model for retail services having back room operations and cross-trained workers","publication_year":2003,"publication_date":"2003-04-04","ids":{"openalex":"https://openalex.org/W2164536569","doi":"https://doi.org/10.1016/s0305-0548(02)00180-6","mag":"2164536569"},"language":"en","primary_location":{"id":"doi:10.1016/s0305-0548(02)00180-6","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0305-0548(02)00180-6","pdf_url":null,"source":{"id":"https://openalex.org/S173256270","display_name":"Computers & Operations Research","issn_l":"0305-0548","issn":["0305-0548","1873-765X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers &amp; Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111605738","display_name":"Oded Berman","orcid":null},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Oded Berman","raw_affiliation_strings":["Joseph L. Rotman School of Management, University of Toronto, 105 St George Street Toronto, Toronto, Ont., Canada M5S 3E6"],"affiliations":[{"raw_affiliation_string":"Joseph L. Rotman School of Management, University of Toronto, 105 St George Street Toronto, Toronto, Ont., Canada M5S 3E6","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031889147","display_name":"Richard C. Larson","orcid":"https://orcid.org/0000-0003-2776-4900"},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Richard C. Larson","raw_affiliation_strings":["Operations Research Center, Massachusetts Institute of Technology, Cambridge, MA 02139, USA"],"affiliations":[{"raw_affiliation_string":"Operations Research Center, Massachusetts Institute of Technology, Cambridge, MA 02139, USA","institution_ids":["https://openalex.org/I63966007"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5111605738"],"corresponding_institution_ids":["https://openalex.org/I185261750"],"apc_list":{"value":3210,"currency":"USD","value_usd":3210},"apc_paid":null,"fwci":2.8182,"has_fulltext":false,"cited_by_count":57,"citation_normalized_percentile":{"value":0.90652872,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"31","issue":"2","first_page":"201","last_page":"222"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.970300018787384,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11814","display_name":"Advanced Manufacturing and Logistics Optimization","score":0.9035000205039978,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.7423254251480103},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.591647207736969},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.5658732652664185},{"id":"https://openalex.org/keywords/front-office","display_name":"Front office","score":0.5313926935195923},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.5012893676757812},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4920575022697449},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.4867837131023407},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.41044193506240845},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3808572292327881},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.23536798357963562},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.212198406457901},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13686403632164001},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12755781412124634},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.09968304634094238}],"concepts":[{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.7423254251480103},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.591647207736969},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.5658732652664185},{"id":"https://openalex.org/C2779941915","wikidata":"https://www.wikidata.org/wiki/Q1256565","display_name":"Front office","level":2,"score":0.5313926935195923},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.5012893676757812},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4920575022697449},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4867837131023407},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.41044193506240845},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3808572292327881},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23536798357963562},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.212198406457901},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13686403632164001},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12755781412124634},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.09968304634094238}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0305-0548(02)00180-6","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0305-0548(02)00180-6","pdf_url":null,"source":{"id":"https://openalex.org/S173256270","display_name":"Computers & Operations Research","issn_l":"0305-0548","issn":["0305-0548","1873-765X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers &amp; Operations Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6200000047683716}],"awards":[],"funders":[{"id":"https://openalex.org/F4320309369","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44"},{"id":"https://openalex.org/F4320334593","display_name":"Natural Sciences and Engineering Research Council of Canada","ror":"https://ror.org/01h531d29"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W108513215","https://openalex.org/W1965512486","https://openalex.org/W2013923069","https://openalex.org/W2068466946","https://openalex.org/W2072101645","https://openalex.org/W2109341366","https://openalex.org/W2152530926","https://openalex.org/W2152684927","https://openalex.org/W2392726451","https://openalex.org/W4256265881"],"related_works":["https://openalex.org/W2613244772","https://openalex.org/W4390951577","https://openalex.org/W1171144091","https://openalex.org/W2592786226","https://openalex.org/W1493229211","https://openalex.org/W2021755855","https://openalex.org/W3210080353","https://openalex.org/W2995016501","https://openalex.org/W579272104","https://openalex.org/W1499852230"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
