{"id":"https://openalex.org/W7140114513","doi":"https://doi.org/10.1016/j.procs.2026.02.190","title":"Enhancing Port Logistics through Journey Mapping: Analysis of Road Gate Processes at the Port of Sines","display_name":"Enhancing Port Logistics through Journey Mapping: Analysis of Road Gate Processes at the Port of Sines","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7140114513","doi":"https://doi.org/10.1016/j.procs.2026.02.190"},"language":"en","primary_location":{"id":"doi:10.1016/j.procs.2026.02.190","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2026.02.190","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.1016/j.procs.2026.02.190","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5130329840","display_name":"Raquel Gil-Pereira","orcid":null},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Raquel Gil-Pereira","raw_affiliation_strings":["Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]},{"raw_affiliation_string":"Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5130325874","display_name":"Beatriz Almeida","orcid":null},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Beatriz Almeida","raw_affiliation_strings":["Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]},{"raw_affiliation_string":"Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5130378323","display_name":"Bernardo Ye","orcid":null},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Bernardo Ye","raw_affiliation_strings":["Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]},{"raw_affiliation_string":"Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5130395821","display_name":"Pedro Teixeira","orcid":null},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Pedro Teixeira","raw_affiliation_strings":["Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5130362603","display_name":"Juliana Basulo-Ribeiro","orcid":null},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Juliana Basulo-Ribeiro","raw_affiliation_strings":["Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115715070","display_name":"Bernardo Macedo","orcid":null},"institutions":[{"id":"https://openalex.org/I7883018","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e Tecnologia","ror":"https://ror.org/00snfqn58","country_code":"PT","type":"nonprofit","lineage":["https://openalex.org/I4210146676","https://openalex.org/I7883018"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Bernardo Macedo","raw_affiliation_strings":["Equipamentos de Gest\u00e3o para Aplica\u00e7\u00f5es Industriais (EGAPI), 4710-412 Braga, Portugal"],"affiliations":[{"raw_affiliation_string":"Equipamentos de Gest\u00e3o para Aplica\u00e7\u00f5es Industriais (EGAPI), 4710-412 Braga, Portugal","institution_ids":["https://openalex.org/I7883018"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5130381239","display_name":"Ezequiel Dias","orcid":null},"institutions":[{"id":"https://openalex.org/I7883018","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e Tecnologia","ror":"https://ror.org/00snfqn58","country_code":"PT","type":"nonprofit","lineage":["https://openalex.org/I4210146676","https://openalex.org/I7883018"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Ezequiel Dias","raw_affiliation_strings":["Equipamentos de Gest\u00e3o para Aplica\u00e7\u00f5es Industriais (EGAPI), 4710-412 Braga, Portugal"],"affiliations":[{"raw_affiliation_string":"Equipamentos de Gest\u00e3o para Aplica\u00e7\u00f5es Industriais (EGAPI), 4710-412 Braga, Portugal","institution_ids":["https://openalex.org/I7883018"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5123355600","display_name":"Leonor Teixeira","orcid":null},"institutions":[{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Leonor Teixeira","raw_affiliation_strings":["Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]},{"raw_affiliation_string":"Institute of Electronics and Informatics Engineering of Aveiro (IEETA), University of Aveiro, 3810-193 Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5130329840"],"corresponding_institution_ids":["https://openalex.org/I60858718"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.76797468,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"277","issue":null,"first_page":"1518","last_page":"1527"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11223","display_name":"Maritime Ports and Logistics","score":0.6236000061035156,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11223","display_name":"Maritime Ports and Logistics","score":0.6236000061035156,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10567","display_name":"Vehicle Routing Optimization Methods","score":0.1657000035047531,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.03669999912381172,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/port","display_name":"Port (circuit theory)","score":0.8119000196456909},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.6290000081062317},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5145999789237976},{"id":"https://openalex.org/keywords/experiential-learning","display_name":"Experiential learning","score":0.44749999046325684},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.4397999942302704},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4318999946117401},{"id":"https://openalex.org/keywords/road-map","display_name":"Road map","score":0.39259999990463257},{"id":"https://openalex.org/keywords/stakeholder-analysis","display_name":"Stakeholder analysis","score":0.382999986410141}],"concepts":[{"id":"https://openalex.org/C32802771","wikidata":"https://www.wikidata.org/wiki/Q2443617","display_name":"Port (circuit theory)","level":2,"score":0.8119000196456909},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6916000247001648},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6468999981880188},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.6290000081062317},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5145999789237976},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.44749999046325684},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.4397999942302704},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4318999946117401},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4025000035762787},{"id":"https://openalex.org/C188048851","wikidata":"https://www.wikidata.org/wiki/Q2298569","display_name":"Road map","level":2,"score":0.39259999990463257},{"id":"https://openalex.org/C195813598","wikidata":"https://www.wikidata.org/wiki/Q474460","display_name":"Stakeholder analysis","level":3,"score":0.382999986410141},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.357699990272522},{"id":"https://openalex.org/C2985100168","wikidata":"https://www.wikidata.org/wiki/Q2005683","display_name":"Customer needs","level":2,"score":0.3440000116825104},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.32260000705718994},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.32100000977516174},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.31450000405311584},{"id":"https://openalex.org/C3018587665","wikidata":"https://www.wikidata.org/wiki/Q7268696","display_name":"Qualitative analysis","level":3,"score":0.31209999322891235},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28999999165534973},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.2766999900341034},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.27309998869895935},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.2718999981880188}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.procs.2026.02.190","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2026.02.190","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1016/j.procs.2026.02.190","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2026.02.190","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320310000","display_name":"Universidade de Aveiro","ror":"https://ror.org/00nt41z93"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W2531664445","https://openalex.org/W2945644127","https://openalex.org/W3048330295","https://openalex.org/W3162837013","https://openalex.org/W3164522447","https://openalex.org/W3201253788","https://openalex.org/W4281475893","https://openalex.org/W4283213818","https://openalex.org/W4289939568","https://openalex.org/W4304182532","https://openalex.org/W4384470969","https://openalex.org/W4387490489","https://openalex.org/W4392644225","https://openalex.org/W4392974842","https://openalex.org/W4399319956","https://openalex.org/W4400681583","https://openalex.org/W4401210925","https://openalex.org/W4406105189"],"related_works":[],"abstract_inverted_index":{"Maritime":[0],"ports":[1],"are":[2],"complex":[3],"ecosystems":[4],"involving":[5],"multiple":[6],"stakeholders":[7],"whose":[8],"experiences":[9,23,41],"directly":[10],"influence":[11],"operational":[12],"efficiency":[13],"and":[14,59,75,95,109,121,129,142],"long-term":[15],"competitiveness.":[16],"However,":[17],"user-centered":[18],"approaches":[19],"to":[20,29,47,55,119],"understanding":[21],"these":[22],"remain":[24],"underutilized.":[25],"This":[26,101],"paper":[27],"aims":[28],"investigate":[30],"the":[31,76],"role":[32],"of":[33,78],"Customer":[34],"Journey":[35],"Mapping":[36],"(CJM)":[37],"in":[38,42,98],"enhancing":[39,139],"stakeholder":[40,71,143],"maritime":[43],"logistics.":[44],"It":[45],"seeks":[46],"identify":[48],"how":[49],"CJM":[50,91],"can":[51],"be":[52],"systematically":[53],"applied":[54],"reveal":[56],"pain":[57],"points":[58],"optimize":[60],"services.":[61,100],"The":[62,132],"study":[63,68],"employs":[64],"a":[65,79,85,113],"qualitative":[66],"case":[67],"approach,":[69],"combining":[70],"interviews,":[72],"on-site":[73],"observations,":[74],"development":[77],"detailed":[80],"customer":[81,123],"journey":[82],"map":[83,120],"for":[84,116],"selected":[86],"port.":[87],"Findings":[88],"demonstrate":[89],"that":[90],"effectively":[92],"identifies":[93],"inefficiencies":[94],"unmet":[96],"needs":[97],"port":[99,107,117],"research":[102],"integrates":[103],"experiential":[104],"perspectives":[105],"into":[106],"planning":[108],"service":[110,140],"design,":[111],"offering":[112],"replicable":[114],"methodology":[115],"authorities":[118],"improve":[122],"journeys,":[124],"fostering":[125],"more":[126],"user-centric,":[127],"responsive,":[128],"efficient":[130],"operations.":[131],"approach":[133],"supports":[134],"strategic":[135],"decision-making":[136],"aimed":[137],"at":[138],"quality":[141],"engagement.":[144]},"counts_by_year":[],"updated_date":"2026-04-09T08:11:56.329763","created_date":"2026-03-24T00:00:00"}
