{"id":"https://openalex.org/W7160614406","doi":"https://doi.org/10.1016/j.peva.2026.102564","title":"Solving queueing systems with impatient customers and stochastic agent unavailability using matrix-analytic methods","display_name":"Solving queueing systems with impatient customers and stochastic agent unavailability using matrix-analytic methods","publication_year":2026,"publication_date":"2026-05-09","ids":{"openalex":"https://openalex.org/W7160614406","doi":"https://doi.org/10.1016/j.peva.2026.102564"},"language":"en","primary_location":{"id":"doi:10.1016/j.peva.2026.102564","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.peva.2026.102564","pdf_url":null,"source":{"id":"https://openalex.org/S45003570","display_name":"Performance Evaluation","issn_l":"0166-5316","issn":["0166-5316","1872-745X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Performance Evaluation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5094313083","display_name":"Arash Asgari","orcid":"https://orcid.org/0000-0002-1479-058X"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Arash Asgari","raw_affiliation_strings":["Rotman School of Management, University of Toronto, Toronto, Canada"],"raw_orcid":"https://orcid.org/0000-0002-1424-5290","affiliations":[{"raw_affiliation_string":"Rotman School of Management, University of Toronto, Toronto, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010701107","display_name":"Saied Samiedaluie","orcid":"https://orcid.org/0000-0002-2384-8907"},"institutions":[{"id":"https://openalex.org/I154425047","display_name":"University of Alberta","ror":"https://ror.org/0160cpw27","country_code":"CA","type":"education","lineage":["https://openalex.org/I154425047"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Saied Samiedaluie","raw_affiliation_strings":["Alberta School of Business, University of Alberta, Edmonton, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alberta School of Business, University of Alberta, Edmonton, Canada","institution_ids":["https://openalex.org/I154425047"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065322637","display_name":"Amir Rastpour","orcid":"https://orcid.org/0000-0003-2491-6323"},"institutions":[{"id":"https://openalex.org/I39470171","display_name":"Ontario Tech University","ror":"https://ror.org/016zre027","country_code":"CA","type":"education","lineage":["https://openalex.org/I39470171"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Amir Rastpour","raw_affiliation_strings":["Faculty of Business and Information Technology, Ontario Tech University, Oshawa, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Information Technology, Ontario Tech University, Oshawa, Canada","institution_ids":["https://openalex.org/I39470171"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5094313083"],"corresponding_institution_ids":["https://openalex.org/I185261750"],"apc_list":{"value":2900,"currency":"USD","value_usd":2900},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.91075409,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":"172","issue":null,"first_page":"102564","last_page":"102564"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.838699996471405,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.838699996471405,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.027499999850988388,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.017500000074505806,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/unavailability","display_name":"Unavailability","score":0.9567999839782715},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.7056999802589417},{"id":"https://openalex.org/keywords/queueing-system","display_name":"Queueing system","score":0.59170001745224},{"id":"https://openalex.org/keywords/layered-queueing-network","display_name":"Layered queueing network","score":0.5555999875068665},{"id":"https://openalex.org/keywords/retard","display_name":"Retard","score":0.3100999891757965}],"concepts":[{"id":"https://openalex.org/C2780505938","wikidata":"https://www.wikidata.org/wiki/Q17093282","display_name":"Unavailability","level":2,"score":0.9567999839782715},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.77920001745224},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.7056999802589417},{"id":"https://openalex.org/C2986422491","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing system","level":3,"score":0.59170001745224},{"id":"https://openalex.org/C33891772","wikidata":"https://www.wikidata.org/wiki/Q6505536","display_name":"Layered queueing network","level":3,"score":0.5555999875068665},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.45750001072883606},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.334199994802475},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.33079999685287476},{"id":"https://openalex.org/C2777131613","wikidata":"https://www.wikidata.org/wiki/Q18394147","display_name":"Retard","level":2,"score":0.3100999891757965},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.2994000017642975},{"id":"https://openalex.org/C41550386","wikidata":"https://www.wikidata.org/wiki/Q529909","display_name":"Multi-agent system","level":2,"score":0.2808000147342682},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.27880001068115234},{"id":"https://openalex.org/C147764199","wikidata":"https://www.wikidata.org/wiki/Q6865248","display_name":"Minification","level":2,"score":0.2558000087738037}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.peva.2026.102564","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.peva.2026.102564","pdf_url":null,"source":{"id":"https://openalex.org/S45003570","display_name":"Performance Evaluation","issn_l":"0166-5316","issn":["0166-5316","1872-745X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Performance Evaluation","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1968776642","https://openalex.org/W1990074259","https://openalex.org/W2004959361","https://openalex.org/W2017880605","https://openalex.org/W2024102281","https://openalex.org/W2037355501","https://openalex.org/W2044633176","https://openalex.org/W2061130302","https://openalex.org/W2080202541","https://openalex.org/W2089245454","https://openalex.org/W2093550427","https://openalex.org/W2135987490","https://openalex.org/W2147826056","https://openalex.org/W2170727401","https://openalex.org/W2311314727","https://openalex.org/W2327237590","https://openalex.org/W2410106254","https://openalex.org/W2896580685","https://openalex.org/W2961322318","https://openalex.org/W4210372782"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-05-15T06:05:50.897203","created_date":"2026-05-09T00:00:00"}
