{"id":"https://openalex.org/W2221619996","doi":"https://doi.org/10.1016/j.peva.2015.09.002","title":"Optimal scheduling in call centers with a callback option","display_name":"Optimal scheduling in call centers with a callback option","publication_year":2015,"publication_date":"2015-11-01","ids":{"openalex":"https://openalex.org/W2221619996","doi":"https://doi.org/10.1016/j.peva.2015.09.002","mag":"2221619996"},"language":"en","primary_location":{"id":"doi:10.1016/j.peva.2015.09.002","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.peva.2015.09.002","pdf_url":null,"source":{"id":"https://openalex.org/S45003570","display_name":"Performance Evaluation","issn_l":"0166-5316","issn":["0166-5316","1872-745X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Performance Evaluation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hal.science/hal-01265244","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017711630","display_name":"Benjamin Legros","orcid":"https://orcid.org/0000-0002-3951-5963"},"institutions":[{"id":"https://openalex.org/I280199911","display_name":"Bouygues (France)","ror":"https://ror.org/056185y51","country_code":"FR","type":"company","lineage":["https://openalex.org/I280199911"]},{"id":"https://openalex.org/I4210107720","display_name":"CentraleSup\u00e9lec","ror":"https://ror.org/019tcpt25","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I4210107720"]},{"id":"https://openalex.org/I4210134356","display_name":"Laboratoire G\u00e9nie Industriel","ror":"https://ror.org/0455wwj08","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I277688954","https://openalex.org/I4210107720","https://openalex.org/I4210134356"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Benjamin Legros","raw_affiliation_strings":["LGI - Laboratoire G\u00e9nie Industriel - EA 2606 (CentraleSup\u00e9lec - B\u00e2timent Bouygues\r\n3 rue Joliot Curie\r\n91190 GIF-SUR-YVETTE - France)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LGI - Laboratoire G\u00e9nie Industriel - EA 2606 (CentraleSup\u00e9lec - B\u00e2timent Bouygues\r\n3 rue Joliot Curie\r\n91190 GIF-SUR-YVETTE - France)","institution_ids":["https://openalex.org/I4210134356","https://openalex.org/I4210107720","https://openalex.org/I280199911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046267369","display_name":"Oualid Jouini","orcid":"https://orcid.org/0000-0002-9498-165X"},"institutions":[{"id":"https://openalex.org/I280199911","display_name":"Bouygues (France)","ror":"https://ror.org/056185y51","country_code":"FR","type":"company","lineage":["https://openalex.org/I280199911"]},{"id":"https://openalex.org/I4210107720","display_name":"CentraleSup\u00e9lec","ror":"https://ror.org/019tcpt25","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I4210107720"]},{"id":"https://openalex.org/I4210134356","display_name":"Laboratoire G\u00e9nie Industriel","ror":"https://ror.org/0455wwj08","country_code":"FR","type":"facility","lineage":["https://openalex.org/I277688954","https://openalex.org/I277688954","https://openalex.org/I4210107720","https://openalex.org/I4210134356"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Oualid Jouini","raw_affiliation_strings":["LGI - Laboratoire G\u00e9nie Industriel - EA 2606 (CentraleSup\u00e9lec - B\u00e2timent Bouygues\r\n3 rue Joliot Curie\r\n91190 GIF-SUR-YVETTE - France)"],"raw_orcid":"https://orcid.org/0000-0002-9498-165X","affiliations":[{"raw_affiliation_string":"LGI - Laboratoire G\u00e9nie Industriel - EA 2606 (CentraleSup\u00e9lec - B\u00e2timent Bouygues\r\n3 rue Joliot Curie\r\n91190 GIF-SUR-YVETTE - France)","institution_ids":["https://openalex.org/I4210134356","https://openalex.org/I4210107720","https://openalex.org/I280199911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026879445","display_name":"Ger Koole","orcid":"https://orcid.org/0000-0003-1776-8369"},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Ger Koole","raw_affiliation_strings":["VU - Vrije Universiteit Amsterdam [Amsterdam] (De Boelelaan 1105 1081 HV Amsterdam - Netherlands)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"VU - Vrije Universiteit Amsterdam [Amsterdam] (De Boelelaan 1105 1081 HV Amsterdam - Netherlands)","institution_ids":["https://openalex.org/I865915315"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5017711630"],"corresponding_institution_ids":["https://openalex.org/I280199911","https://openalex.org/I4210107720","https://openalex.org/I4210134356"],"apc_list":{"value":2900,"currency":"USD","value_usd":2900},"apc_paid":null,"fwci":7.0717,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.96635966,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"95","issue":null,"first_page":"1","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.983299970626831,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9284999966621399,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/callback","display_name":"Callback","score":0.9265995025634766},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6932612657546997},{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.5346742272377014},{"id":"https://openalex.org/keywords/markov-decision-process","display_name":"Markov decision process","score":0.49712565541267395},{"id":"https://openalex.org/keywords/reservation","display_name":"Reservation","score":0.4691656529903412},{"id":"https://openalex.org/keywords/markov-process","display_name":"Markov process","score":0.3977433145046234},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.390560507774353},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.37961912155151367},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.3378654718399048},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13076946139335632}],"concepts":[{"id":"https://openalex.org/C204495577","wikidata":"https://www.wikidata.org/wiki/Q1205349","display_name":"Callback","level":2,"score":0.9265995025634766},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6932612657546997},{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.5346742272377014},{"id":"https://openalex.org/C106189395","wikidata":"https://www.wikidata.org/wiki/Q176789","display_name":"Markov decision process","level":3,"score":0.49712565541267395},{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.4691656529903412},{"id":"https://openalex.org/C159886148","wikidata":"https://www.wikidata.org/wiki/Q176645","display_name":"Markov process","level":2,"score":0.3977433145046234},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.390560507774353},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.37961912155151367},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.3378654718399048},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13076946139335632},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.peva.2015.09.002","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.peva.2015.09.002","pdf_url":null,"source":{"id":"https://openalex.org/S45003570","display_name":"Performance Evaluation","issn_l":"0166-5316","issn":["0166-5316","1872-745X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Performance Evaluation","raw_type":"journal-article"},{"id":"pmh:oai:research.vu.nl:openaire_cris_publications/4fdfeade-e370-44f6-a3dd-7fe247858a96","is_oa":false,"landing_page_url":"https://research.vu.nl/en/publications/4fdfeade-e370-44f6-a3dd-7fe247858a96","pdf_url":null,"source":{"id":"https://openalex.org/S4306401107","display_name":"VU Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I865915315","host_organization_name":"Vrije Universiteit Amsterdam","host_organization_lineage":["https://openalex.org/I865915315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Koole, G M, Jouini, O & Legros, B 2016, 'Optimal scheduling in call centers with a callback option', Performance Evaluation, vol. 95, pp. 1-40. https://doi.org/10.1016/j.peva.2015.09.002","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:HAL:hal-01265244v1","is_oa":true,"landing_page_url":"https://hal.science/hal-01265244","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Performance Evaluation, 2016, 95, pp.1-40. ⟨10.1016/j.peva.2015.09.002⟩","raw_type":"Journal articles"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-01265244v1","is_oa":true,"landing_page_url":"https://hal.science/hal-01265244","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Performance Evaluation, 2016, 95, pp.1-40. ⟨10.1016/j.peva.2015.09.002⟩","raw_type":"Journal articles"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W54211912","https://openalex.org/W1517616806","https://openalex.org/W1988865517","https://openalex.org/W2024920526","https://openalex.org/W2028724497","https://openalex.org/W2043929089","https://openalex.org/W2045453332","https://openalex.org/W2067038114","https://openalex.org/W2068199252","https://openalex.org/W2075678815","https://openalex.org/W2089878060","https://openalex.org/W2102626010","https://openalex.org/W2117667427","https://openalex.org/W2119338125","https://openalex.org/W2121546525","https://openalex.org/W2121722108","https://openalex.org/W2127305225","https://openalex.org/W2128313599","https://openalex.org/W2129312488","https://openalex.org/W2134300276","https://openalex.org/W2137320133","https://openalex.org/W2143920039","https://openalex.org/W2147314910","https://openalex.org/W2155555462","https://openalex.org/W2163070175","https://openalex.org/W2334782222","https://openalex.org/W2947302008","https://openalex.org/W3142188339","https://openalex.org/W4300635115","https://openalex.org/W6602239525"],"related_works":["https://openalex.org/W2613684332","https://openalex.org/W2283761799","https://openalex.org/W2126556840","https://openalex.org/W2117563254","https://openalex.org/W2036388380","https://openalex.org/W2369126155","https://openalex.org/W2577299680","https://openalex.org/W187740018","https://openalex.org/W2162286586","https://openalex.org/W4255368532"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":10}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}