{"id":"https://openalex.org/W7162100544","doi":"https://doi.org/10.1016/j.jjimei.2026.100423","title":"Breaking the black box: The role of organizational support in driving outcomes in the public sector","display_name":"Breaking the black box: The role of organizational support in driving outcomes in the public sector","publication_year":2026,"publication_date":"2026-05-22","ids":{"openalex":"https://openalex.org/W7162100544","doi":"https://doi.org/10.1016/j.jjimei.2026.100423"},"language":"en","primary_location":{"id":"doi:10.1016/j.jjimei.2026.100423","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jjimei.2026.100423","pdf_url":null,"source":{"id":"https://openalex.org/S4210226089","display_name":"International Journal of Information Management Data Insights","issn_l":"2667-0968","issn":["2667-0968"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Management Data Insights","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1016/j.jjimei.2026.100423","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034233340","display_name":"Guido Capaldo","orcid":null},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Guido Capaldo","raw_affiliation_strings":["Department of Industrial Engineering, University of Naples Federico II, Naples, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, University of Naples Federico II, Naples, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062046411","display_name":"Vincenza Capone","orcid":"https://orcid.org/0000-0003-4401-3578"},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Vincenza Capone","raw_affiliation_strings":["Department of Humanities, University of Naples Federico II, Naples, Italy"],"raw_orcid":"https://orcid.org/0000-0003-4401-3578","affiliations":[{"raw_affiliation_string":"Department of Humanities, University of Naples Federico II, Naples, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003709099","display_name":"Giovanni Schettino","orcid":"https://orcid.org/0000-0003-2899-6420"},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Giovanni Schettino","raw_affiliation_strings":["Department of Humanities, University of Naples Federico II, Naples, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Humanities, University of Naples Federico II, Naples, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047618162","display_name":"Vincenzo Corvello","orcid":"https://orcid.org/0000-0001-7502-7206"},"institutions":[{"id":"https://openalex.org/I112862951","display_name":"University of Messina","ror":"https://ror.org/05ctdxz19","country_code":"IT","type":"education","lineage":["https://openalex.org/I112862951"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Vincenzo Corvello","raw_affiliation_strings":["Department of Engineering, University of Messina, Messina, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Engineering, University of Messina, Messina, Italy","institution_ids":["https://openalex.org/I112862951"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5062046411"],"corresponding_institution_ids":["https://openalex.org/I71267560"],"apc_list":{"value":1500,"currency":"USD","value_usd":1500},"apc_paid":{"value":1500,"currency":"USD","value_usd":1500},"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.79466271,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"1","first_page":"100423","last_page":"100423"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.06780000030994415,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.06780000030994415,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.03590000048279762,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.03290000185370445,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.5666999816894531},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.3718000054359436},{"id":"https://openalex.org/keywords/public-support","display_name":"Public support","score":0.3190999925136566},{"id":"https://openalex.org/keywords/public-policy","display_name":"Public policy","score":0.26260000467300415}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5885000228881836},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5666999816894531},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4587000012397766},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.3718000054359436},{"id":"https://openalex.org/C2993622102","wikidata":"https://www.wikidata.org/wiki/Q1161355","display_name":"Public support","level":2,"score":0.3190999925136566},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.299699991941452},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.2822999954223633},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2784999907016754},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2718000113964081},{"id":"https://openalex.org/C100001284","wikidata":"https://www.wikidata.org/wiki/Q2248246","display_name":"Public economics","level":1,"score":0.26930001378059387},{"id":"https://openalex.org/C109986646","wikidata":"https://www.wikidata.org/wiki/Q546113","display_name":"Public policy","level":2,"score":0.26260000467300415},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.2565999925136566}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jjimei.2026.100423","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jjimei.2026.100423","pdf_url":null,"source":{"id":"https://openalex.org/S4210226089","display_name":"International Journal of Information Management Data Insights","issn_l":"2667-0968","issn":["2667-0968"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Management Data Insights","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:9859980bb6db4b3db26fe02620d07348","is_oa":false,"landing_page_url":"https://doaj.org/article/9859980bb6db4b3db26fe02620d07348","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Information Management Data Insights, Vol 6, Iss 1, Pp 100423- (2026)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1016/j.jjimei.2026.100423","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jjimei.2026.100423","pdf_url":null,"source":{"id":"https://openalex.org/S4210226089","display_name":"International Journal of Information Management Data Insights","issn_l":"2667-0968","issn":["2667-0968"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Management Data Insights","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.5960520505905151,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W1204404493","https://openalex.org/W1561539683","https://openalex.org/W2005364767","https://openalex.org/W2006731719","https://openalex.org/W2030822374","https://openalex.org/W2036063909","https://openalex.org/W2049561226","https://openalex.org/W2050243564","https://openalex.org/W2053632069","https://openalex.org/W2058599614","https://openalex.org/W2066123124","https://openalex.org/W2083589524","https://openalex.org/W2084953391","https://openalex.org/W2105846236","https://openalex.org/W2106096361","https://openalex.org/W2110380098","https://openalex.org/W2120115642","https://openalex.org/W2155433594","https://openalex.org/W2156576935","https://openalex.org/W2294671587","https://openalex.org/W2790528883","https://openalex.org/W2885009575","https://openalex.org/W2902900208","https://openalex.org/W2905811773","https://openalex.org/W3018302807","https://openalex.org/W3046257715","https://openalex.org/W3049474106","https://openalex.org/W3111960444","https://openalex.org/W3159480376","https://openalex.org/W3161206171","https://openalex.org/W3175024080","https://openalex.org/W4231077521","https://openalex.org/W4313897735","https://openalex.org/W4391751462","https://openalex.org/W4400345763","https://openalex.org/W4405473759","https://openalex.org/W4406084896","https://openalex.org/W4408463105"],"related_works":[],"abstract_inverted_index":{"This":[0],"paper":[1],"examines":[2],"digital":[3,30,74,142,151],"transformation":[4,31,143],"outcomes":[5,32,72,157],"in":[6,91,116,158],"public":[7,49,93,159],"administration,":[8],"focusing":[9],"on":[10,88],"how":[11,43,66],"the":[12,34,147],"digitalization":[13],"of":[14,73],"information-intensive":[15],"service":[16,103,161],"processes":[17,47],"may":[18,111],"generate":[19],"value":[20],"for":[21],"different":[22],"stakeholders.":[23],"While":[24],"existing":[25],"studies":[26],"have":[27],"largely":[28],"assessed":[29],"from":[33],"end-users'":[35],"perspective,":[36],"limited":[37],"attention":[38],"has":[39],"been":[40],"paid":[41],"to":[42,120,138],"digitally":[44,123],"mediated":[45],"information":[46,125,139],"affect":[48],"administration":[50],"personnel,":[51],"particularly":[52],"front-office":[53,118],"employees.":[54],"To":[55],"address":[56],"this":[57,59],"gap,":[58],"study":[60],"tests":[61],"a":[62,95,113],"framework":[63],"that":[64,108],"investigates":[65],"organizational":[67,109,153],"support":[68,110],"shapes":[69],"employees\u2019":[70],"perceived":[71,129],"transformation,":[75],"including":[76],"relational":[77],"quality,":[78],"process":[79,130],"control,":[80],"and":[81,101,132,141,155],"job":[82],"productivity.":[83],"The":[84,105],"empirical":[85],"analysis":[86],"focuses":[87],"student":[89],"services":[90],"Italian":[92],"universities,":[94],"context":[96],"characterized":[97],"by":[98,145],"highly":[99],"standardized":[100],"data-intensive":[102],"processes.":[104],"findings":[106],"show":[107],"play":[112],"critical":[114],"role":[115],"enabling":[117],"staff":[119],"effectively":[121],"manage":[122],"transformed":[124],"flows,":[126],"thereby":[127],"enhancing":[128],"control":[131],"service-related":[133],"performance.":[134],"These":[135],"results":[136],"contribute":[137],"management":[140],"research":[144],"opening":[146],"\u201cblack":[148],"box\u201d":[149],"linking":[150],"systems,":[152],"support,":[154],"employee-level":[156],"sector":[160],"delivery.":[162]},"counts_by_year":[],"updated_date":"2026-06-14T07:44:22.658603","created_date":"2026-05-23T00:00:00"}
