{"id":"https://openalex.org/W7161422910","doi":"https://doi.org/10.1016/j.ijmedinf.2026.106486","title":"Continuous learning and improvement cycles to improve first contact provider assignments at a large academic health system","display_name":"Continuous learning and improvement cycles to improve first contact provider assignments at a large academic health system","publication_year":2026,"publication_date":"2026-05-16","ids":{"openalex":"https://openalex.org/W7161422910","doi":"https://doi.org/10.1016/j.ijmedinf.2026.106486","pmid":"https://pubmed.ncbi.nlm.nih.gov/42161113"},"language":"en","primary_location":{"id":"doi:10.1016/j.ijmedinf.2026.106486","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijmedinf.2026.106486","pdf_url":null,"source":{"id":"https://openalex.org/S53142634","display_name":"International Journal of Medical Informatics","issn_l":"1386-5056","issn":["1386-5056","1872-8243"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Medical Informatics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5136293324","display_name":"John Will","orcid":"https://orcid.org/0000-0002-3581-240X"},"institutions":[{"id":"https://openalex.org/I57206974","display_name":"New York University","ror":"https://ror.org/0190ak572","country_code":"US","type":"education","lineage":["https://openalex.org/I57206974"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"John Will","raw_affiliation_strings":["MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA. Electronic address: john.will@nyluangone.org"],"raw_orcid":"https://orcid.org/0000-0002-3581-240X","affiliations":[{"raw_affiliation_string":"MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA. Electronic address: john.will@nyluangone.org","institution_ids":["https://openalex.org/I57206974"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049142247","display_name":"Ulka Kothari","orcid":"https://orcid.org/0000-0002-0869-6052"},"institutions":[{"id":"https://openalex.org/I138873065","display_name":"Long Island University","ror":"https://ror.org/0324fzh77","country_code":"US","type":"education","lineage":["https://openalex.org/I138873065"]},{"id":"https://openalex.org/I57206974","display_name":"New York University","ror":"https://ror.org/0190ak572","country_code":"US","type":"education","lineage":["https://openalex.org/I57206974"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ulka Kothari","raw_affiliation_strings":["MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA; Department of Medicine, NYU Long Island School of Medicine, Mineola, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA; Department of Medicine, NYU Long Island School of Medicine, Mineola, NY, USA","institution_ids":["https://openalex.org/I57206974","https://openalex.org/I138873065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5136312277","display_name":"Saul B. Blecker","orcid":null},"institutions":[{"id":"https://openalex.org/I57206974","display_name":"New York University","ror":"https://ror.org/0190ak572","country_code":"US","type":"education","lineage":["https://openalex.org/I57206974"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Saul B. Blecker","raw_affiliation_strings":["Department of Population Health, NYU Grossman School of Medicine, New York, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Population Health, NYU Grossman School of Medicine, New York, NY, USA","institution_ids":["https://openalex.org/I57206974"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5136275338","display_name":"Thomas Roncoli","orcid":null},"institutions":[{"id":"https://openalex.org/I4210086933","display_name":"NYU Langone Health","ror":"https://ror.org/005dvqh91","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210086933"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Thomas Roncoli","raw_affiliation_strings":["MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA","institution_ids":["https://openalex.org/I4210086933"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5136301763","display_name":"Ben Moeller","orcid":null},"institutions":[{"id":"https://openalex.org/I4210086933","display_name":"NYU Langone Health","ror":"https://ror.org/005dvqh91","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210086933"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ben Moeller","raw_affiliation_strings":["MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA","institution_ids":["https://openalex.org/I4210086933"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5136132551","display_name":"Paul Testa","orcid":null},"institutions":[{"id":"https://openalex.org/I57206974","display_name":"New York University","ror":"https://ror.org/0190ak572","country_code":"US","type":"education","lineage":["https://openalex.org/I57206974"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Paul Testa","raw_affiliation_strings":["MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA; Ronald O. Perelman Department of Emergency Medicine, NYU Grossman School of Medicine, New York, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA; Ronald O. Perelman Department of Emergency Medicine, NYU Grossman School of Medicine, New York, NY, USA","institution_ids":["https://openalex.org/I57206974"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017478566","display_name":"Jonah Feldman","orcid":"https://orcid.org/0000-0002-5821-0946"},"institutions":[{"id":"https://openalex.org/I138873065","display_name":"Long Island University","ror":"https://ror.org/0324fzh77","country_code":"US","type":"education","lineage":["https://openalex.org/I138873065"]},{"id":"https://openalex.org/I57206974","display_name":"New York University","ror":"https://ror.org/0190ak572","country_code":"US","type":"education","lineage":["https://openalex.org/I57206974"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jonah Feldman","raw_affiliation_strings":["MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA; Department of Medicine, NYU Long Island School of Medicine, Mineola, NY, USA"],"raw_orcid":"https://orcid.org/0000-0002-5821-0946","affiliations":[{"raw_affiliation_string":"MCIT Department of Health Informatics, NYU (New York University) Langone Health, New York, NY, USA; Department of Medicine, NYU Long Island School of Medicine, Mineola, NY, USA","institution_ids":["https://openalex.org/I57206974","https://openalex.org/I138873065"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5136293324"],"corresponding_institution_ids":["https://openalex.org/I57206974"],"apc_list":{"value":3210,"currency":"USD","value_usd":3210},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.73517006,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"217","issue":null,"first_page":"106486","last_page":"106486"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11497","display_name":"Interprofessional Education and Collaboration","score":0.11249999701976776,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11497","display_name":"Interprofessional Education and Collaboration","score":0.11249999701976776,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10508","display_name":"Patient Safety and Medication Errors","score":0.09589999914169312,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.09279999881982803,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.39489999413490295},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.3564000129699707},{"id":"https://openalex.org/keywords/continuous-assessment","display_name":"Continuous assessment","score":0.3230000138282776},{"id":"https://openalex.org/keywords/continuous-education","display_name":"Continuous education","score":0.31450000405311584},{"id":"https://openalex.org/keywords/hybrid-learning","display_name":"Hybrid learning","score":0.3095000088214874},{"id":"https://openalex.org/keywords/medline","display_name":"MEDLINE","score":0.3005000054836273}],"concepts":[{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.5343999862670898},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4666999876499176},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.39489999413490295},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.38760000467300415},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3564000129699707},{"id":"https://openalex.org/C89231909","wikidata":"https://www.wikidata.org/wiki/Q5165454","display_name":"Continuous assessment","level":2,"score":0.3230000138282776},{"id":"https://openalex.org/C2994497867","wikidata":"https://www.wikidata.org/wiki/Q828748","display_name":"Continuous education","level":2,"score":0.31450000405311584},{"id":"https://openalex.org/C3018790387","wikidata":"https://www.wikidata.org/wiki/Q869010","display_name":"Hybrid learning","level":2,"score":0.3095000088214874},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3091000020503998},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3070000112056732},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.3005000054836273},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2962999939918518},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.2854999899864197},{"id":"https://openalex.org/C145642194","wikidata":"https://www.wikidata.org/wiki/Q870895","display_name":"Health informatics","level":3,"score":0.2818000018596649},{"id":"https://openalex.org/C3019723476","wikidata":"https://www.wikidata.org/wiki/Q1068473","display_name":"Electronic learning","level":3,"score":0.2797999978065491},{"id":"https://openalex.org/C77967617","wikidata":"https://www.wikidata.org/wiki/Q4677561","display_name":"Active learning (machine learning)","level":2,"score":0.271699994802475},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.27000001072883606},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.2644999921321869},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.25690001249313354},{"id":"https://openalex.org/C3019659195","wikidata":"https://www.wikidata.org/wiki/Q5690566","display_name":"Meaningful use","level":3,"score":0.25049999356269836}],"mesh":[{"descriptor_ui":"D000046","descriptor_name":"Academic Medical Centers","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":true},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D058996","descriptor_name":"Quality Improvement","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":2,"locations":[{"id":"doi:10.1016/j.ijmedinf.2026.106486","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijmedinf.2026.106486","pdf_url":null,"source":{"id":"https://openalex.org/S53142634","display_name":"International Journal of Medical Informatics","issn_l":"1386-5056","issn":["1386-5056","1872-8243"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Medical Informatics","raw_type":"journal-article"},{"id":"pmid:42161113","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/42161113","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International journal of medical informatics","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2019043047","https://openalex.org/W2026480198","https://openalex.org/W2919501779","https://openalex.org/W4288066217"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-18T08:10:14.011955","created_date":"2026-05-17T00:00:00"}