{"id":"https://openalex.org/W7126042458","doi":"https://doi.org/10.1016/j.giq.2026.102110","title":"The role of digital post systems in transforming public administration: A digital infrastructure perspective","display_name":"The role of digital post systems in transforming public administration: A digital infrastructure perspective","publication_year":2026,"publication_date":"2026-01-29","ids":{"openalex":"https://openalex.org/W7126042458","doi":"https://doi.org/10.1016/j.giq.2026.102110"},"language":"en","primary_location":{"id":"doi:10.1016/j.giq.2026.102110","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.giq.2026.102110","pdf_url":null,"source":{"id":"https://openalex.org/S201710173","display_name":"Government Information Quarterly","issn_l":"0740-624X","issn":["0740-624X","1872-9517"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Government Information Quarterly","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1016/j.giq.2026.102110","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5124223552","display_name":"Kuch Felicitas","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Felicitas Kuch","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5120612367","display_name":"Jung Carolin","orcid":null},"institutions":[{"id":"https://openalex.org/I4210110507","display_name":"Fraunhofer Institute for Applied Information Technology","ror":"https://ror.org/01ak24c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210110507","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jung Carolin","raw_affiliation_strings":["Branch Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany","FIM Research Center, Augsburg and Bayreuth, Germany"],"affiliations":[{"raw_affiliation_string":"Branch Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany","institution_ids":["https://openalex.org/I4210110507"]},{"raw_affiliation_string":"FIM Research Center, Augsburg and Bayreuth, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5124269230","display_name":"Kreuzer Thomas","orcid":null},"institutions":[{"id":"https://openalex.org/I4210110507","display_name":"Fraunhofer Institute for Applied Information Technology","ror":"https://ror.org/01ak24c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210110507","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I54009628","display_name":"University of Bayreuth","ror":"https://ror.org/0234wmv40","country_code":"DE","type":"education","lineage":["https://openalex.org/I54009628"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Kreuzer Thomas","raw_affiliation_strings":["Branch Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany","FIM Research Center, Augsburg and Bayreuth, Germany","University of Bayreuth, Bayreuth, Germany"],"affiliations":[{"raw_affiliation_string":"Branch Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany","institution_ids":["https://openalex.org/I4210110507"]},{"raw_affiliation_string":"FIM Research Center, Augsburg and Bayreuth, Germany","institution_ids":[]},{"raw_affiliation_string":"University of Bayreuth, Bayreuth, Germany","institution_ids":["https://openalex.org/I54009628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5124294724","display_name":"Oberl\u00e4nder Anna Maria","orcid":null},"institutions":[{"id":"https://openalex.org/I4210110507","display_name":"Fraunhofer Institute for Applied Information Technology","ror":"https://ror.org/01ak24c12","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210110507","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I54009628","display_name":"University of Bayreuth","ror":"https://ror.org/0234wmv40","country_code":"DE","type":"education","lineage":["https://openalex.org/I54009628"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Oberl\u00e4nder Anna Maria","raw_affiliation_strings":["Branch Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany","FIM Research Center, Augsburg and Bayreuth, Germany","University of Bayreuth, Bayreuth, Germany"],"affiliations":[{"raw_affiliation_string":"Branch Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany","institution_ids":["https://openalex.org/I4210110507"]},{"raw_affiliation_string":"FIM Research Center, Augsburg and Bayreuth, Germany","institution_ids":[]},{"raw_affiliation_string":"University of Bayreuth, Bayreuth, Germany","institution_ids":["https://openalex.org/I54009628"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5124202383","display_name":"Maronna-Aigner Karolina","orcid":null},"institutions":[{"id":"https://openalex.org/I4210092374","display_name":"Bayerisches Landesamt f\u00fcr Umwelt","ror":"https://ror.org/00j6pqx59","country_code":"DE","type":"government","lineage":["https://openalex.org/I4210092374"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Maronna-Aigner Karolina","raw_affiliation_strings":["byte - Bayerische Agentur f\u00fcr Digitales, Munich, Germany"],"affiliations":[{"raw_affiliation_string":"byte - Bayerische Agentur f\u00fcr Digitales, Munich, Germany","institution_ids":["https://openalex.org/I4210092374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5124223552"],"corresponding_institution_ids":[],"apc_list":{"value":2980,"currency":"USD","value_usd":2980},"apc_paid":{"value":2980,"currency":"USD","value_usd":2980},"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.27993068,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"43","issue":"1","first_page":"102110","last_page":"102110"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.775600016117096,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.775600016117096,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.04800000041723251,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.02070000022649765,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.8219000101089478},{"id":"https://openalex.org/keywords/digitization","display_name":"Digitization","score":0.6784999966621399},{"id":"https://openalex.org/keywords/enabling","display_name":"Enabling","score":0.5105000138282776},{"id":"https://openalex.org/keywords/conceptualization","display_name":"Conceptualization","score":0.4731000065803528},{"id":"https://openalex.org/keywords/digital-ecosystem","display_name":"Digital ecosystem","score":0.4555000066757202},{"id":"https://openalex.org/keywords/cyberinfrastructure","display_name":"Cyberinfrastructure","score":0.3889000117778778},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.3817000091075897},{"id":"https://openalex.org/keywords/digital-scholarship","display_name":"Digital scholarship","score":0.37310001254081726}],"concepts":[{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.8219000101089478},{"id":"https://openalex.org/C2779308522","wikidata":"https://www.wikidata.org/wiki/Q843958","display_name":"Digitization","level":2,"score":0.6784999966621399},{"id":"https://openalex.org/C22607594","wikidata":"https://www.wikidata.org/wiki/Q5375150","display_name":"Enabling","level":2,"score":0.5105000138282776},{"id":"https://openalex.org/C90734943","wikidata":"https://www.wikidata.org/wiki/Q17008777","display_name":"Conceptualization","level":2,"score":0.4731000065803528},{"id":"https://openalex.org/C2777527080","wikidata":"https://www.wikidata.org/wiki/Q3557311","display_name":"Digital ecosystem","level":2,"score":0.4555000066757202},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44620001316070557},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4034999907016754},{"id":"https://openalex.org/C2776397876","wikidata":"https://www.wikidata.org/wiki/Q1450531","display_name":"Cyberinfrastructure","level":2,"score":0.3889000117778778},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.3817000091075897},{"id":"https://openalex.org/C2778881803","wikidata":"https://www.wikidata.org/wiki/Q16246050","display_name":"Digital scholarship","level":2,"score":0.37310001254081726},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.32269999384880066},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3068000078201294},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.30399999022483826},{"id":"https://openalex.org/C2779498785","wikidata":"https://www.wikidata.org/wiki/Q4330222","display_name":"Public value","level":2,"score":0.3005000054836273},{"id":"https://openalex.org/C2776035091","wikidata":"https://www.wikidata.org/wiki/Q7928819","display_name":"Viewpoints","level":2,"score":0.2969000041484833},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.28999999165534973},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.28540000319480896},{"id":"https://openalex.org/C2780433410","wikidata":"https://www.wikidata.org/wiki/Q5276090","display_name":"Digital health","level":3,"score":0.27889999747276306},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.26829999685287476},{"id":"https://openalex.org/C144559511","wikidata":"https://www.wikidata.org/wiki/Q2986279","display_name":"Principal (computer security)","level":2,"score":0.2662999927997589},{"id":"https://openalex.org/C177679114","wikidata":"https://www.wikidata.org/wiki/Q1224694","display_name":"Digital asset management","level":4,"score":0.2637999951839447},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.26330000162124634},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2621000111103058},{"id":"https://openalex.org/C2779813694","wikidata":"https://www.wikidata.org/wiki/Q528053","display_name":"Digital identity","level":3,"score":0.25850000977516174}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.giq.2026.102110","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.giq.2026.102110","pdf_url":null,"source":{"id":"https://openalex.org/S201710173","display_name":"Government Information Quarterly","issn_l":"0740-624X","issn":["0740-624X","1872-9517"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Government Information Quarterly","raw_type":"journal-article"},{"id":"pmh:oai:publica.fraunhofer.de:publica/509107","is_oa":true,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/509107","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":{"id":"doi:10.1016/j.giq.2026.102110","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.giq.2026.102110","pdf_url":null,"source":{"id":"https://openalex.org/S201710173","display_name":"Government Information Quarterly","issn_l":"0740-624X","issn":["0740-624X","1872-9517"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Government Information Quarterly","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6514433026313782,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":46,"referenced_works":["https://openalex.org/W570810686","https://openalex.org/W1029364628","https://openalex.org/W1557227886","https://openalex.org/W1592649844","https://openalex.org/W1829634234","https://openalex.org/W1973911210","https://openalex.org/W2002554683","https://openalex.org/W2086673082","https://openalex.org/W2116132371","https://openalex.org/W2153607561","https://openalex.org/W2208579847","https://openalex.org/W2343652504","https://openalex.org/W2507366031","https://openalex.org/W2896640274","https://openalex.org/W2902643333","https://openalex.org/W2912800036","https://openalex.org/W2920893895","https://openalex.org/W2954287027","https://openalex.org/W2955156490","https://openalex.org/W2965950358","https://openalex.org/W3016356292","https://openalex.org/W3021460267","https://openalex.org/W3034966935","https://openalex.org/W3096774953","https://openalex.org/W3114056689","https://openalex.org/W3123397884","https://openalex.org/W3125976894","https://openalex.org/W3136574096","https://openalex.org/W3153501996","https://openalex.org/W3159480376","https://openalex.org/W4221067306","https://openalex.org/W4238779927","https://openalex.org/W4311695563","https://openalex.org/W4313530107","https://openalex.org/W4317528574","https://openalex.org/W4318567064","https://openalex.org/W4321015765","https://openalex.org/W4381988883","https://openalex.org/W4393188980","https://openalex.org/W4394779239","https://openalex.org/W4400681167","https://openalex.org/W4404946515","https://openalex.org/W4406505178","https://openalex.org/W4407075398","https://openalex.org/W4410195170","https://openalex.org/W4413095381"],"related_works":[],"abstract_inverted_index":{"The":[0,80],"digital":[1,32,38,52,54,68,88,94,103,111,139,169,193,201,207,215,219,222,234,248],"transformation":[2,28,95,208,223],"of":[3,26,96,110,192,224,233,247],"public":[4,15,42,97,211,225],"administration":[5,43,98],"is":[6],"a":[7,107,189,229],"complex":[8],"endeavor":[9],"aimed":[10],"at":[11],"improving":[12],"efficiency,":[13],"strengthening":[14],"trust,":[16],"and":[17,44,73,119,130,150,165,177,205,240,255,269],"advancing":[18],"democratic":[19],"values.":[20],"A":[21],"significant,":[22],"yet":[23],"underexplored":[24],"facet":[25],"this":[27],"pertains":[29],"to":[30,92,168,183],"the":[31,41,71,84,93,184],"post":[33,55,89,112,140,194,216,235,249],"system,":[34],"which":[35,87],"enables":[36],"secure":[37],"communication":[39],"between":[40],"citizens.":[45],"Despite":[46],"its":[47],"centrality":[48],"in":[49,86,114,210,237],"delivering":[50],"end-to-end":[51],"services,":[53],"systems":[56,77,90,113,141,217,236],"have":[57],"received":[58],"limited":[59],"scholarly":[60],"attention.":[61],"Existing":[62],"studies":[63],"often":[64],"focus":[65],"broadly":[66],"on":[67,122],"communication,":[69],"neglecting":[70],"infrastructural":[72],"strategic":[74,198],"roles":[75,137,164,246],"such":[76],"can":[78,142],"play.":[79],"present":[81],"study":[82,109,181,232],"investigates":[83],"manner":[85],"contribute":[91],"by":[99,187],"acting":[100],"as":[101,200,218],"shared":[102],"infrastructures.":[104],"We":[105],"conduct":[106],"case":[108,231],"three":[115,136,244],"countries:":[116],"Denmark,":[117,238],"Estonia,":[118,239],"Germany.":[120,241],"Building":[121],"21":[123],"semi-structured":[124],"interviews":[125],"with":[126],"18":[127],"interview":[128],"partners":[129],"publicly":[131],"available":[132],"data,":[133],"we":[134,155],"identify":[135],"that":[138,161,203],"assume:":[143],"digitization":[144,251],"enabler":[145],",":[146,149,172,174,176],"process":[147,253],"integrator":[148],"ecosystem":[151,256],"catalyst":[152],".":[153,179],"Additionally,":[154],"examine":[156],"four":[157,260],"underlying":[158,263],"generative":[159,261],"mechanisms":[160,262],"enable":[162],"these":[163,264],"their":[166,197],"contributions":[167],"transformation:":[170],"adoption":[171],"innovation":[173],"scaling":[175],"legitimation":[178],"Our":[180],"contributes":[182],"extant":[185],"literature":[186],"offering":[188],"novel":[190],"conceptualization":[191],"systems,":[195],"highlighting":[196],"value":[199],"infrastructures":[202,220],"shape":[204],"sustain":[206],"efforts":[209],"administration.":[212,226],"\u2022":[213,227,242,258],"Conceptualizing":[214],"supporting":[221],"Conducting":[228],"cross-country":[230],"Identifying":[243],"key":[245],"systems:":[250],"enabler,":[252],"integrator,":[254],"catalyst.":[257],"Uncovering":[259],"roles:":[265],"adoption,":[266],"innovation,":[267],"scaling,":[268],"legitimation.":[270]},"counts_by_year":[],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2026-01-30T00:00:00"}
