{"id":"https://openalex.org/W7163512992","doi":"https://doi.org/10.1016/j.eswa.2026.133143","title":"A game-theoretic and machine learning approach for modelling customer service selection in autonomous last-mile delivery","display_name":"A game-theoretic and machine learning approach for modelling customer service selection in autonomous last-mile delivery","publication_year":2026,"publication_date":"2026-06-04","ids":{"openalex":"https://openalex.org/W7163512992","doi":"https://doi.org/10.1016/j.eswa.2026.133143"},"language":"en","primary_location":{"id":"doi:10.1016/j.eswa.2026.133143","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eswa.2026.133143","pdf_url":null,"source":{"id":"https://openalex.org/S13144211","display_name":"Expert Systems with Applications","issn_l":"0957-4174","issn":["0957-4174","1873-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Expert Systems with Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100685973","display_name":"Yubin Liu","orcid":"https://orcid.org/0000-0002-3740-2674"},"institutions":[{"id":"https://openalex.org/I4210167254","display_name":"Singapore-MIT Alliance for Research and Technology","ror":"https://ror.org/05yb3w112","country_code":"SG","type":"education","lineage":["https://openalex.org/I4210167254"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Yubin Liu","raw_affiliation_strings":["Mens, Manus, and Machina Research Group, Singapore-MIT Alliance for Research and Technology (SMART), 1 CREATE Way, #10-01 CREATE Tower, Singapore, 138602, Singapore"],"raw_orcid":"https://orcid.org/0000-0002-3740-2674","affiliations":[{"raw_affiliation_string":"Mens, Manus, and Machina Research Group, Singapore-MIT Alliance for Research and Technology (SMART), 1 CREATE Way, #10-01 CREATE Tower, Singapore, 138602, Singapore","institution_ids":["https://openalex.org/I4210167254"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5137903328","display_name":"Jose Escribano-Macias","orcid":"https://orcid.org/0000-0002-8472-7498"},"institutions":[{"id":"https://openalex.org/I47508984","display_name":"Imperial College London","ror":"https://ror.org/041kmwe10","country_code":"GB","type":"education","lineage":["https://openalex.org/I47508984"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jose Escribano-Macias","raw_affiliation_strings":["Department of Civil and Environmental Engineering, Imperial College London, London, SW7 2AZ, UK"],"raw_orcid":"https://orcid.org/0000-0002-8472-7498","affiliations":[{"raw_affiliation_string":"Department of Civil and Environmental Engineering, Imperial College London, London, SW7 2AZ, UK","institution_ids":["https://openalex.org/I47508984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037970522","display_name":"Qiming Ye","orcid":"https://orcid.org/0000-0003-4732-2042"},"institutions":[{"id":"https://openalex.org/I4210136431","display_name":"Shanghai Tongji Urban Planning and Design Institute","ror":"https://ror.org/03gb38m78","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210136431"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qiming Ye","raw_affiliation_strings":["Department of Urban Planning, College of Architecture and Urban Planning, Tongji University, 1239 Rd Siping, Shanghai, China"],"raw_orcid":"https://orcid.org/0000-0003-4732-2042","affiliations":[{"raw_affiliation_string":"Department of Urban Planning, College of Architecture and Urban Planning, Tongji University, 1239 Rd Siping, Shanghai, China","institution_ids":["https://openalex.org/I4210136431"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5137895160","display_name":"Felix (Yuxiang) Feng","orcid":"https://orcid.org/0000-0002-5530-2503"},"institutions":[{"id":"https://openalex.org/I47508984","display_name":"Imperial College London","ror":"https://ror.org/041kmwe10","country_code":"GB","type":"education","lineage":["https://openalex.org/I47508984"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Felix (Yuxiang) Feng","raw_affiliation_strings":["Department of Civil and Environmental Engineering, Imperial College London, London, SW7 2AZ, UK"],"raw_orcid":"https://orcid.org/0000-0002-5530-2503","affiliations":[{"raw_affiliation_string":"Department of Civil and Environmental Engineering, Imperial College London, London, SW7 2AZ, UK","institution_ids":["https://openalex.org/I47508984"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5135184739","display_name":"Panagiotis Angeloudis","orcid":null},"institutions":[{"id":"https://openalex.org/I47508984","display_name":"Imperial College London","ror":"https://ror.org/041kmwe10","country_code":"GB","type":"education","lineage":["https://openalex.org/I47508984"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Panagiotis Angeloudis","raw_affiliation_strings":["Department of Civil and Environmental Engineering, Imperial College London, London, SW7 2AZ, UK"],"raw_orcid":"https://orcid.org/0000-0002-6778-8264","affiliations":[{"raw_affiliation_string":"Department of Civil and Environmental Engineering, Imperial College London, London, SW7 2AZ, UK","institution_ids":["https://openalex.org/I47508984"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5100685973"],"corresponding_institution_ids":["https://openalex.org/I4210167254"],"apc_list":{"value":3220,"currency":"USD","value_usd":3220},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.86319374,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"331","issue":null,"first_page":"133143","last_page":"133143"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.17509999871253967,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.17509999871253967,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.09960000216960907,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.05860000103712082,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/selection","display_name":"Selection (genetic algorithm)","score":0.5727999806404114},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.47540000081062317},{"id":"https://openalex.org/keywords/feature-selection","display_name":"Feature selection","score":0.4489000141620636},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3684999942779541},{"id":"https://openalex.org/keywords/customer-experience","display_name":"Customer experience","score":0.26260000467300415}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7720000147819519},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.6067000031471252},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.590499997138977},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.5727999806404114},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.47540000081062317},{"id":"https://openalex.org/C148483581","wikidata":"https://www.wikidata.org/wiki/Q446488","display_name":"Feature selection","level":2,"score":0.4489000141620636},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3684999942779541},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.26260000467300415},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.2572999894618988},{"id":"https://openalex.org/C50644808","wikidata":"https://www.wikidata.org/wiki/Q192776","display_name":"Artificial neural network","level":2,"score":0.2531000077724457}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.eswa.2026.133143","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eswa.2026.133143","pdf_url":null,"source":{"id":"https://openalex.org/S13144211","display_name":"Expert Systems with Applications","issn_l":"0957-4174","issn":["0957-4174","1873-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Expert Systems with Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W1935975802","https://openalex.org/W2001671478","https://openalex.org/W2012706305","https://openalex.org/W2025276760","https://openalex.org/W2067050450","https://openalex.org/W2074044472","https://openalex.org/W2082025042","https://openalex.org/W2089605887","https://openalex.org/W2117923605","https://openalex.org/W2284716344","https://openalex.org/W2513121402","https://openalex.org/W2522259148","https://openalex.org/W2548837579","https://openalex.org/W2556415310","https://openalex.org/W2593279225","https://openalex.org/W2766355353","https://openalex.org/W2767877925","https://openalex.org/W2789995754","https://openalex.org/W2806974714","https://openalex.org/W2945031664","https://openalex.org/W2979234565","https://openalex.org/W2997405911","https://openalex.org/W2999645702","https://openalex.org/W3007501729","https://openalex.org/W3043381356","https://openalex.org/W3081710584","https://openalex.org/W3081906275","https://openalex.org/W3094137396","https://openalex.org/W3116997232","https://openalex.org/W3174853550","https://openalex.org/W4205157283","https://openalex.org/W4220930747","https://openalex.org/W4225126411","https://openalex.org/W4226480765","https://openalex.org/W4289515480","https://openalex.org/W4307283087","https://openalex.org/W4309852527","https://openalex.org/W4385381060","https://openalex.org/W4385603493","https://openalex.org/W4391050833","https://openalex.org/W4391268554","https://openalex.org/W4392360943","https://openalex.org/W4396747606","https://openalex.org/W4405588460","https://openalex.org/W4408619551","https://openalex.org/W4411194283","https://openalex.org/W4416813398"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2026-06-05T00:00:00"}