{"id":"https://openalex.org/W4388817857","doi":"https://doi.org/10.1016/j.chbah.2023.100030","title":"From speaking like a person to being personal: The effects of personalized, regular interactions with conversational agents","display_name":"From speaking like a person to being personal: The effects of personalized, regular interactions with conversational agents","publication_year":2023,"publication_date":"2023-11-20","ids":{"openalex":"https://openalex.org/W4388817857","doi":"https://doi.org/10.1016/j.chbah.2023.100030"},"language":"en","primary_location":{"id":"doi:10.1016/j.chbah.2023.100030","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.chbah.2023.100030","pdf_url":null,"source":{"id":"https://openalex.org/S4387287529","display_name":"Computers in Human Behavior Artificial Humans","issn_l":"2949-8821","issn":["2949-8821"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers in Human Behavior: Artificial Humans","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1016/j.chbah.2023.100030","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044033735","display_name":"Theo Araujo","orcid":"https://orcid.org/0000-0002-4633-9339"},"institutions":[{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Theo Araujo","raw_affiliation_strings":["Amsterdam School of Communication Research (ASCoR), University of Amsterdam, Nieuwe Achtergracht 166, 1018 WV, Amsterdam, the Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-4633-9339","affiliations":[{"raw_affiliation_string":"Amsterdam School of Communication Research (ASCoR), University of Amsterdam, Nieuwe Achtergracht 166, 1018 WV, Amsterdam, the Netherlands","institution_ids":["https://openalex.org/I887064364"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010074855","display_name":"Nadine Bol","orcid":"https://orcid.org/0000-0002-6895-9512"},"institutions":[{"id":"https://openalex.org/I193700539","display_name":"Tilburg University","ror":"https://ror.org/04b8v1s79","country_code":"NL","type":"education","lineage":["https://openalex.org/I193700539"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Nadine Bol","raw_affiliation_strings":["Tilburg Center for Cognition and Communication (TiCC), Department of Communication and Cognition, Tilburg University, Warandelaan 2, 5037 AB, Tilburg, the Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tilburg Center for Cognition and Communication (TiCC), Department of Communication and Cognition, Tilburg University, Warandelaan 2, 5037 AB, Tilburg, the Netherlands","institution_ids":["https://openalex.org/I193700539"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5044033735"],"corresponding_institution_ids":["https://openalex.org/I887064364"],"apc_list":{"value":1500,"currency":"USD","value_usd":1500},"apc_paid":{"value":1500,"currency":"USD","value_usd":1500},"fwci":6.4263,"has_fulltext":true,"cited_by_count":49,"citation_normalized_percentile":{"value":0.9742519,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"2","issue":"1","first_page":"100030","last_page":"100030"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9850000143051147,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.7695377469062805},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.7656506896018982},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.7128174304962158},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.6030210256576538},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5450825691223145},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5039545893669128},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4859575033187866},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.47190767526626587},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.45569223165512085},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4114052653312683},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3684230446815491},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1862151324748993},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.1623857319355011}],"concepts":[{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.7695377469062805},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.7656506896018982},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.7128174304962158},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.6030210256576538},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5450825691223145},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5039545893669128},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4859575033187866},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.47190767526626587},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.45569223165512085},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4114052653312683},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3684230446815491},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1862151324748993},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.1623857319355011},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.chbah.2023.100030","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.chbah.2023.100030","pdf_url":null,"source":{"id":"https://openalex.org/S4387287529","display_name":"Computers in Human Behavior Artificial Humans","issn_l":"2949-8821","issn":["2949-8821"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers in Human Behavior: Artificial Humans","raw_type":"journal-article"},{"id":"pmh:oai:tilburguniversity.edu:openaire_cris_publications/6ca31260-f9ec-4619-b45a-907f42661358","is_oa":true,"landing_page_url":"https://research.tilburguniversity.edu/en/publications/6ca31260-f9ec-4619-b45a-907f42661358","pdf_url":null,"source":{"id":"https://openalex.org/S4306401490","display_name":"Research portal (Tilburg University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I193700539","host_organization_name":"Tilburg University","host_organization_lineage":["https://openalex.org/I193700539"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Araujo, T B & Bol, N 2023, 'From speaking like a person to being personal: The effects of personalized, regular interactions with conversational agents', Computers in Human Behavior: Artificial Humans, vol. 2, no. 4. https://doi.org/10.1016/j.chbah.2023.100030","raw_type":"article"},{"id":"pmh:oai:dare.uva.nl:openaire/b512cafe-dada-455e-9a5a-f690625be1dc","is_oa":true,"landing_page_url":"https://hdl.handle.net/11245.1/b512cafe-dada-455e-9a5a-f690625be1dc","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Araujo, T & Bol, N 2024, 'From speaking like a person to being personal: The effects of personalized, regular interactions with conversational agents', Computers in Human Behavior: Artificial Humans, vol. 2, no. 1, 100030. https://doi.org/10.1016/j.chbah.2023.100030","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.1016/j.chbah.2023.100030","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.chbah.2023.100030","pdf_url":null,"source":{"id":"https://openalex.org/S4387287529","display_name":"Computers in Human Behavior Artificial Humans","issn_l":"2949-8821","issn":["2949-8821"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers in Human Behavior: Artificial Humans","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321008","display_name":"Universiteit van Amsterdam","ror":"https://ror.org/04dkp9463"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":75,"referenced_works":["https://openalex.org/W154697207","https://openalex.org/W569298877","https://openalex.org/W1416234618","https://openalex.org/W1516288603","https://openalex.org/W1633346712","https://openalex.org/W1951721333","https://openalex.org/W1951724000","https://openalex.org/W1966279941","https://openalex.org/W1984033714","https://openalex.org/W1985945240","https://openalex.org/W1994833890","https://openalex.org/W2009845727","https://openalex.org/W2018372581","https://openalex.org/W2027768622","https://openalex.org/W2034182670","https://openalex.org/W2037881738","https://openalex.org/W2039133058","https://openalex.org/W2051913671","https://openalex.org/W2057902960","https://openalex.org/W2086379890","https://openalex.org/W2090393964","https://openalex.org/W2096648510","https://openalex.org/W2098913658","https://openalex.org/W2114606488","https://openalex.org/W2114622107","https://openalex.org/W2115040353","https://openalex.org/W2118338381","https://openalex.org/W2121107665","https://openalex.org/W2130140239","https://openalex.org/W2130220774","https://openalex.org/W2132782894","https://openalex.org/W2137194788","https://openalex.org/W2139687439","https://openalex.org/W2140778623","https://openalex.org/W2143074722","https://openalex.org/W2154556191","https://openalex.org/W2158679443","https://openalex.org/W2163241745","https://openalex.org/W2321075303","https://openalex.org/W2492753408","https://openalex.org/W2515196542","https://openalex.org/W2522763680","https://openalex.org/W2589387806","https://openalex.org/W2594857191","https://openalex.org/W2791626703","https://openalex.org/W2795037203","https://openalex.org/W2806569034","https://openalex.org/W2894630186","https://openalex.org/W2896125123","https://openalex.org/W2914188784","https://openalex.org/W2938704773","https://openalex.org/W2941663201","https://openalex.org/W2972203331","https://openalex.org/W2998829516","https://openalex.org/W2999685709","https://openalex.org/W3006245018","https://openalex.org/W3006273443","https://openalex.org/W3013998503","https://openalex.org/W3036187971","https://openalex.org/W3082818995","https://openalex.org/W3088691004","https://openalex.org/W3138864873","https://openalex.org/W3139433464","https://openalex.org/W3204696278","https://openalex.org/W4233882810","https://openalex.org/W4235794907","https://openalex.org/W4243342770","https://openalex.org/W4248588746","https://openalex.org/W4281749889","https://openalex.org/W4328051263","https://openalex.org/W4399639388","https://openalex.org/W6745398198","https://openalex.org/W6780179347","https://openalex.org/W6784021197","https://openalex.org/W6818856535"],"related_works":["https://openalex.org/W2388687352","https://openalex.org/W1968552888","https://openalex.org/W2370187191","https://openalex.org/W1990162851","https://openalex.org/W2374116601","https://openalex.org/W3093134843","https://openalex.org/W2962733633","https://openalex.org/W4297957245","https://openalex.org/W2746499228","https://openalex.org/W2058875707"],"abstract_inverted_index":{"As":[0],"human-AI":[1],"interactions":[2,27,43],"become":[3],"more":[4],"pervasive,":[5],"conversational":[6],"agents":[7,47],"are":[8],"increasingly":[9,55],"relevant":[10],"in":[11,44,127,139,142],"our":[12],"communication":[13,140],"environment.":[14],"While":[15],"a":[16,63,75,143],"rich":[17],"body":[18],"of":[19,24,50,62,119,133,137],"research":[20],"investigates":[21],"the":[22,86,91,99,117,131,135],"consequences":[23,38],"one-shot,":[25],"single":[26],"with":[28,69],"these":[29,37,46],"agents,":[30],"knowledge":[31],"is":[32],"still":[33],"scarce":[34],"on":[35,81],"how":[36,82],"evolve":[39,111],"across":[40,112],"regular,":[41],"repeated":[42,125],"which":[45],"make":[48],"use":[49],"AI-enabled":[51],"techniques":[52],"to":[53,73],"enable":[54],"personalized":[56],"conversations":[57],"and":[58,89,95,98,102,105,108,124],"recommendations.":[59],"By":[60],"means":[61],"longitudinal":[64],"experiment":[65],"(N":[66],"=":[67],"179)":[68],"an":[70],"agent":[71,87],"able":[72],"personalize":[74],"conversation,":[76],"this":[77,128],"study":[78],"sheds":[79],"light":[80],"perceptions":[83],"\u2013":[84,104],"about":[85],"(anthropomorphism":[88],"trust),":[90],"interaction":[92],"(dialogue":[93],"quality":[94],"privacy":[96],"risks),":[97],"information":[100],"(relevance":[101],"credibility)":[103],"behavior":[106],"(self-disclosure":[107],"recommendation":[109],"adherence)":[110],"interactions.":[113],"The":[114],"findings":[115],"highlight":[116],"role":[118,136],"interplay":[120],"between":[121],"system-initiated":[122],"personalization":[123],"exposure":[126],"process,":[129],"suggesting":[130],"importance":[132],"considering":[134],"AI":[138],"processes":[141],"dynamic":[144],"manner.":[145]},"counts_by_year":[{"year":2026,"cited_by_count":15},{"year":2025,"cited_by_count":27},{"year":2024,"cited_by_count":7}],"updated_date":"2026-09-01T08:31:24.195828","created_date":"2025-10-10T00:00:00"}
