{"id":"https://openalex.org/W2070063698","doi":"https://doi.org/10.1016/0378-7206(95)00052-6","title":"A structural model of end user computing satisfaction and user performance","display_name":"A structural model of end user computing satisfaction and user performance","publication_year":1996,"publication_date":"1996-05-01","ids":{"openalex":"https://openalex.org/W2070063698","doi":"https://doi.org/10.1016/0378-7206(95)00052-6","mag":"2070063698"},"language":"en","primary_location":{"id":"doi:10.1016/0378-7206(95)00052-6","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0378-7206(95)00052-6","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information & Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079239204","display_name":"Jamshid Etezadi-Amoli","orcid":null},"institutions":[{"id":"https://openalex.org/I60158472","display_name":"Concordia University","ror":"https://ror.org/0420zvk78","country_code":"CA","type":"education","lineage":["https://openalex.org/I60158472"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Jamshid Etezadi-Amoli","raw_affiliation_strings":["Department of Decision Sciences & MIS, Concordia University, 1455 de Maisonnouve Blvd. West, Montreal, Que., Canada, H3G 1M8"],"affiliations":[{"raw_affiliation_string":"Department of Decision Sciences & MIS, Concordia University, 1455 de Maisonnouve Blvd. West, Montreal, Que., Canada, H3G 1M8","institution_ids":["https://openalex.org/I60158472"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061412055","display_name":"Ali F. Farhoomand","orcid":null},"institutions":[{"id":"https://openalex.org/I889458895","display_name":"University of Hong Kong","ror":"https://ror.org/02zhqgq86","country_code":"HK","type":"education","lineage":["https://openalex.org/I889458895"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Ali F. Farhoomand","raw_affiliation_strings":["University of Hong Kong, Hong Kong, Hongkong"],"affiliations":[{"raw_affiliation_string":"University of Hong Kong, Hong Kong, Hongkong","institution_ids":["https://openalex.org/I889458895"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5079239204"],"corresponding_institution_ids":["https://openalex.org/I60158472"],"apc_list":{"value":3570,"currency":"USD","value_usd":3570},"apc_paid":null,"fwci":9.6114,"has_fulltext":false,"cited_by_count":507,"citation_normalized_percentile":{"value":0.97706535,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"30","issue":"2","first_page":"65","last_page":"73"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9764000177383423,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/end-user-computing","display_name":"End-user computing","score":0.7666674852371216},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6787579655647278},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6782266497612},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.5449515581130981},{"id":"https://openalex.org/keywords/end-user","display_name":"End user","score":0.5070202350616455},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4255194365978241},{"id":"https://openalex.org/keywords/computer-user-satisfaction","display_name":"Computer user satisfaction","score":0.42501431703567505},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.33119940757751465},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.15029120445251465},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"User interface design","score":0.1469540297985077},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.1444377899169922},{"id":"https://openalex.org/keywords/utility-computing","display_name":"Utility computing","score":0.10380172729492188},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.07633697986602783},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.0683516263961792}],"concepts":[{"id":"https://openalex.org/C135642988","wikidata":"https://www.wikidata.org/wiki/Q521737","display_name":"End-user computing","level":5,"score":0.7666674852371216},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6787579655647278},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6782266497612},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5449515581130981},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.5070202350616455},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4255194365978241},{"id":"https://openalex.org/C63880386","wikidata":"https://www.wikidata.org/wiki/Q5157592","display_name":"Computer user satisfaction","level":4,"score":0.42501431703567505},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.33119940757751465},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15029120445251465},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.1469540297985077},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.1444377899169922},{"id":"https://openalex.org/C85106507","wikidata":"https://www.wikidata.org/wiki/Q1188445","display_name":"Utility computing","level":4,"score":0.10380172729492188},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.07633697986602783},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0683516263961792},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/0378-7206(95)00052-6","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0378-7206(95)00052-6","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information & Management","raw_type":"journal-article"},{"id":"pmh:oai:hub.hku.hk:10722/85772","is_oa":false,"landing_page_url":"http://hdl.handle.net/10722/85772","pdf_url":null,"source":{"id":"https://openalex.org/S4377196271","display_name":"The HKU Scholars Hub (University of Hong Kong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I889458895","host_organization_name":"University of Hong Kong","host_organization_lineage":["https://openalex.org/I889458895"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W1500913178","https://openalex.org/W1507912623","https://openalex.org/W1607399921","https://openalex.org/W1954663826","https://openalex.org/W1983447796","https://openalex.org/W1986854975","https://openalex.org/W1997320786","https://openalex.org/W2004073517","https://openalex.org/W2020243100","https://openalex.org/W2022305914","https://openalex.org/W2034725700","https://openalex.org/W2055353381","https://openalex.org/W2057012437","https://openalex.org/W2059334100","https://openalex.org/W2067408842","https://openalex.org/W2096878712","https://openalex.org/W2097421654","https://openalex.org/W2139589125","https://openalex.org/W2149608872","https://openalex.org/W2250578527","https://openalex.org/W2319351748","https://openalex.org/W2912318694","https://openalex.org/W2914723769","https://openalex.org/W3124865537","https://openalex.org/W4206240332","https://openalex.org/W6630282127","https://openalex.org/W6636265523","https://openalex.org/W6681217523"],"related_works":["https://openalex.org/W2172342304","https://openalex.org/W1583873799","https://openalex.org/W2028585187","https://openalex.org/W1505679156","https://openalex.org/W26916055","https://openalex.org/W2276049535","https://openalex.org/W27552794","https://openalex.org/W4391294052","https://openalex.org/W2022363410","https://openalex.org/W1973755115"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":17},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":21},{"year":2020,"cited_by_count":17},{"year":2019,"cited_by_count":21},{"year":2018,"cited_by_count":26},{"year":2017,"cited_by_count":14},{"year":2016,"cited_by_count":19},{"year":2015,"cited_by_count":25},{"year":2014,"cited_by_count":33},{"year":2013,"cited_by_count":20},{"year":2012,"cited_by_count":35}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}