{"id":"https://openalex.org/W2094942559","doi":"https://doi.org/10.1016/0378-7206(92)90066-o","title":"Rethinking the effectiveness measures of decision support systems","display_name":"Rethinking the effectiveness measures of decision support systems","publication_year":1992,"publication_date":"1992-02-01","ids":{"openalex":"https://openalex.org/W2094942559","doi":"https://doi.org/10.1016/0378-7206(92)90066-o","mag":"2094942559"},"language":"en","primary_location":{"id":"doi:10.1016/0378-7206(92)90066-o","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0378-7206(92)90066-o","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108376948","display_name":"Godwin Udo","orcid":null},"institutions":[{"id":"https://openalex.org/I63920570","display_name":"Tennessee Technological University","ror":"https://ror.org/05drmrq39","country_code":"US","type":"education","lineage":["https://openalex.org/I63920570"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Godwin Udo","raw_affiliation_strings":["College of Business Administration, Tennessee Technological University, Cookeville, TN 38505, USA"],"affiliations":[{"raw_affiliation_string":"College of Business Administration, Tennessee Technological University, Cookeville, TN 38505, USA","institution_ids":["https://openalex.org/I63920570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5108376948"],"corresponding_institution_ids":["https://openalex.org/I63920570"],"apc_list":{"value":3570,"currency":"USD","value_usd":3570},"apc_paid":null,"fwci":7.0666,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.96862745,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"22","issue":"2","first_page":"123","last_page":"135"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9872000217437744,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5474430322647095},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.5403149127960205},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.5125967860221863},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.49823832511901855},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4690105617046356},{"id":"https://openalex.org/keywords/enhanced-data-rates-for-gsm-evolution","display_name":"Enhanced Data Rates for GSM Evolution","score":0.4119785726070404},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4034996032714844},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.3698614835739136},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3571842312812805},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.34562623500823975},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.34047770500183105},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.33839476108551025},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32798439264297485},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2679327726364136},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.24697843194007874},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.13165533542633057},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.12119999527931213}],"concepts":[{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5474430322647095},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.5403149127960205},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.5125967860221863},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.49823832511901855},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4690105617046356},{"id":"https://openalex.org/C162307627","wikidata":"https://www.wikidata.org/wiki/Q204833","display_name":"Enhanced Data Rates for GSM Evolution","level":2,"score":0.4119785726070404},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4034996032714844},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3698614835739136},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3571842312812805},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.34562623500823975},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34047770500183105},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.33839476108551025},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32798439264297485},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2679327726364136},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.24697843194007874},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.13165533542633057},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12119999527931213},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/0378-7206(92)90066-o","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0378-7206(92)90066-o","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W98829721","https://openalex.org/W163461104","https://openalex.org/W172275015","https://openalex.org/W591657452","https://openalex.org/W600210839","https://openalex.org/W622431712","https://openalex.org/W1498240737","https://openalex.org/W1499997051","https://openalex.org/W1509283903","https://openalex.org/W1580258959","https://openalex.org/W1580494864","https://openalex.org/W1600398602","https://openalex.org/W1976566870","https://openalex.org/W1992303936","https://openalex.org/W1993652438","https://openalex.org/W2002324056","https://openalex.org/W2003256231","https://openalex.org/W2014646675","https://openalex.org/W2021553727","https://openalex.org/W2038375661","https://openalex.org/W2038819347","https://openalex.org/W2038981811","https://openalex.org/W2039532536","https://openalex.org/W2043826225","https://openalex.org/W2046015561","https://openalex.org/W2046950155","https://openalex.org/W2073140524","https://openalex.org/W2077026603","https://openalex.org/W2086055832","https://openalex.org/W2088508871","https://openalex.org/W2090690731","https://openalex.org/W2090791923","https://openalex.org/W2094863844","https://openalex.org/W2096878712","https://openalex.org/W2098075085","https://openalex.org/W2120414497","https://openalex.org/W2146852622","https://openalex.org/W2151844074","https://openalex.org/W2169082151","https://openalex.org/W2398922792","https://openalex.org/W2406913586","https://openalex.org/W6617794417"],"related_works":["https://openalex.org/W4255837520","https://openalex.org/W2387011115","https://openalex.org/W4234808182","https://openalex.org/W4255628145","https://openalex.org/W2382043075","https://openalex.org/W2809151339","https://openalex.org/W2216913934","https://openalex.org/W2360673138","https://openalex.org/W2809370583","https://openalex.org/W4301447905"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
