{"id":"https://openalex.org/W2056515390","doi":"https://doi.org/10.1016/0378-7206(86)90082-0","title":"The success of DP charge-back systems from a user's perception","display_name":"The success of DP charge-back systems from a user's perception","publication_year":1986,"publication_date":"1986-04-01","ids":{"openalex":"https://openalex.org/W2056515390","doi":"https://doi.org/10.1016/0378-7206(86)90082-0","mag":"2056515390"},"language":"en","primary_location":{"id":"doi:10.1016/0378-7206(86)90082-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0378-7206(86)90082-0","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024379767","display_name":"Fran\u00e7ois Bergeron","orcid":"https://orcid.org/0000-0001-7656-7749"},"institutions":[{"id":"https://openalex.org/I43406934","display_name":"Universit\u00e9 Laval","ror":"https://ror.org/04sjchr03","country_code":"CA","type":"education","lineage":["https://openalex.org/I43406934"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Fran\u00e7ois Bergeron","raw_affiliation_strings":["Section Syst\u00e8mes d'information Organisationnels, Facult\u00e9 des Sciences de l'administration, Universit\u00e9 Laval, Qu\u00e9bec, Qu\u00e9bec, Canada G1K 7P4"],"affiliations":[{"raw_affiliation_string":"Section Syst\u00e8mes d'information Organisationnels, Facult\u00e9 des Sciences de l'administration, Universit\u00e9 Laval, Qu\u00e9bec, Qu\u00e9bec, Canada G1K 7P4","institution_ids":["https://openalex.org/I43406934"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5024379767"],"corresponding_institution_ids":["https://openalex.org/I43406934"],"apc_list":{"value":3570,"currency":"USD","value_usd":3570},"apc_paid":null,"fwci":3.6371,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.93330501,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"10","issue":"4","first_page":"187","last_page":"195"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9726999998092651,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9488000273704529,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/charge","display_name":"Charge (physics)","score":0.7676609754562378},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.457058846950531},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.43809932470321655},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.37718239426612854},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36242276430130005},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32153260707855225},{"id":"https://openalex.org/keywords/electrical-engineering","display_name":"Electrical engineering","score":0.22029250860214233},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.1638464331626892},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.14612647891044617},{"id":"https://openalex.org/keywords/particle-physics","display_name":"Particle physics","score":0.09643903374671936}],"concepts":[{"id":"https://openalex.org/C188082385","wikidata":"https://www.wikidata.org/wiki/Q73792","display_name":"Charge (physics)","level":2,"score":0.7676609754562378},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.457058846950531},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.43809932470321655},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.37718239426612854},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36242276430130005},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32153260707855225},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.22029250860214233},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.1638464331626892},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.14612647891044617},{"id":"https://openalex.org/C109214941","wikidata":"https://www.wikidata.org/wiki/Q18334","display_name":"Particle physics","level":1,"score":0.09643903374671936},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/0378-7206(86)90082-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0378-7206(86)90082-0","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information &amp; Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.44999998807907104}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W57683776","https://openalex.org/W649744756","https://openalex.org/W1494828775","https://openalex.org/W1520103841","https://openalex.org/W1583649059","https://openalex.org/W1586831456","https://openalex.org/W1601709094","https://openalex.org/W1970269534","https://openalex.org/W1978794113","https://openalex.org/W1992843595","https://openalex.org/W2002699156","https://openalex.org/W2012399949","https://openalex.org/W2020243100","https://openalex.org/W2036114721","https://openalex.org/W2055521902","https://openalex.org/W2062414588","https://openalex.org/W2063513444","https://openalex.org/W2086007337","https://openalex.org/W2115498674","https://openalex.org/W2137515990","https://openalex.org/W2296720908","https://openalex.org/W2401105127","https://openalex.org/W3124865537","https://openalex.org/W4242759394","https://openalex.org/W6634688485","https://openalex.org/W6651073732","https://openalex.org/W6653804529","https://openalex.org/W6712698014"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2628861693","https://openalex.org/W2988363717","https://openalex.org/W3203087560","https://openalex.org/W2568121504","https://openalex.org/W4361279463","https://openalex.org/W4387697615","https://openalex.org/W105296515","https://openalex.org/W4232814730","https://openalex.org/W2975814312"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
