{"id":"https://openalex.org/W2071327992","doi":"https://doi.org/10.1016/0306-4573(95)00031-b","title":"Exploring the relationship between user satisfaction and relevance in information systems","display_name":"Exploring the relationship between user satisfaction and relevance in information systems","publication_year":1996,"publication_date":"1996-01-01","ids":{"openalex":"https://openalex.org/W2071327992","doi":"https://doi.org/10.1016/0306-4573(95)00031-b","mag":"2071327992"},"language":"en","primary_location":{"id":"doi:10.1016/0306-4573(95)00031-b","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0306-4573(95)00031-b","pdf_url":null,"source":{"id":"https://openalex.org/S174847851","display_name":"Information Processing & Management","issn_l":"0020-0271","issn":["0020-0271","0306-4573","1873-5371","1878-4089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Processing &amp; Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073347033","display_name":"Myke Gluck","orcid":null},"institutions":[{"id":"https://openalex.org/I103163165","display_name":"Florida State University","ror":"https://ror.org/05g3dte14","country_code":"US","type":"education","lineage":["https://openalex.org/I103163165"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Myke Gluck","raw_affiliation_strings":["School of Library and Information Studies, 244 Louis Shores Building, Florida State University, Tallahassee, FL 32306-2048, U.S.A"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Library and Information Studies, 244 Louis Shores Building, Florida State University, Tallahassee, FL 32306-2048, U.S.A","institution_ids":["https://openalex.org/I103163165"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5073347033"],"corresponding_institution_ids":["https://openalex.org/I103163165"],"apc_list":{"value":3020,"currency":"USD","value_usd":3020},"apc_paid":null,"fwci":4.1007,"has_fulltext":false,"cited_by_count":56,"citation_normalized_percentile":{"value":0.93898156,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"32","issue":"1","first_page":"89","last_page":"104"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13874","display_name":"Information Architecture and Usability","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.8438257575035095},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.6109223365783691},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5639533400535583},{"id":"https://openalex.org/keywords/timeline","display_name":"Timeline","score":0.5414628386497498},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4771147072315216},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4461126923561096},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.4022098183631897},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33907556533813477},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.14150983095169067},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.13144341111183167},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11591982841491699}],"concepts":[{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.8438257575035095},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.6109223365783691},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5639533400535583},{"id":"https://openalex.org/C4438859","wikidata":"https://www.wikidata.org/wiki/Q186117","display_name":"Timeline","level":2,"score":0.5414628386497498},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4771147072315216},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4461126923561096},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.4022098183631897},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33907556533813477},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14150983095169067},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.13144341111183167},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11591982841491699},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/0306-4573(95)00031-b","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0306-4573(95)00031-b","pdf_url":null,"source":{"id":"https://openalex.org/S174847851","display_name":"Information Processing & Management","issn_l":"0020-0271","issn":["0020-0271","0306-4573","1873-5371","1878-4089"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Processing &amp; Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.47999998927116394,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":56,"referenced_works":["https://openalex.org/W80325576","https://openalex.org/W194830217","https://openalex.org/W231207257","https://openalex.org/W296674361","https://openalex.org/W565878114","https://openalex.org/W567773728","https://openalex.org/W575838236","https://openalex.org/W599767427","https://openalex.org/W622763911","https://openalex.org/W626488951","https://openalex.org/W627510782","https://openalex.org/W1482813370","https://openalex.org/W1507272366","https://openalex.org/W1517563276","https://openalex.org/W1550436572","https://openalex.org/W1846223488","https://openalex.org/W1954663826","https://openalex.org/W1956559956","https://openalex.org/W1975340157","https://openalex.org/W1981164277","https://openalex.org/W1994559819","https://openalex.org/W2000255786","https://openalex.org/W2002699156","https://openalex.org/W2012430612","https://openalex.org/W2020243100","https://openalex.org/W2028184439","https://openalex.org/W2038207918","https://openalex.org/W2044588797","https://openalex.org/W2052825015","https://openalex.org/W2053757624","https://openalex.org/W2055353381","https://openalex.org/W2057012437","https://openalex.org/W2060135470","https://openalex.org/W2073978496","https://openalex.org/W2075503584","https://openalex.org/W2088280633","https://openalex.org/W2088716340","https://openalex.org/W2090014697","https://openalex.org/W2092488901","https://openalex.org/W2096878712","https://openalex.org/W2141062075","https://openalex.org/W2145173373","https://openalex.org/W2151013465","https://openalex.org/W2158685692","https://openalex.org/W2278661081","https://openalex.org/W2325227998","https://openalex.org/W2331044991","https://openalex.org/W2728185792","https://openalex.org/W2802523979","https://openalex.org/W4285719527","https://openalex.org/W6606797291","https://openalex.org/W6609030918","https://openalex.org/W6630344629","https://openalex.org/W6633001803","https://openalex.org/W6638949228","https://openalex.org/W6695252676"],"related_works":["https://openalex.org/W78714708","https://openalex.org/W2383931288","https://openalex.org/W1843462531","https://openalex.org/W1967370444","https://openalex.org/W2357241418","https://openalex.org/W2809075675","https://openalex.org/W2044002869","https://openalex.org/W2086064646","https://openalex.org/W2119135658","https://openalex.org/W2597643885"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-28T07:46:37.118299","created_date":"2025-10-10T00:00:00"}
