{"id":"https://openalex.org/W2911114166","doi":"https://doi.org/10.1007/s12927-018-0005-y","title":"Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement","display_name":"Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement","publication_year":2018,"publication_date":"2018-12-01","ids":{"openalex":"https://openalex.org/W2911114166","doi":"https://doi.org/10.1007/s12927-018-0005-y","mag":"2911114166"},"language":"en","primary_location":{"id":"doi:10.1007/s12927-018-0005-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-018-0005-y","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080931624","display_name":"Chun-Min Yu","orcid":"https://orcid.org/0000-0003-2410-3023"},"institutions":[{"id":"https://openalex.org/I65446980","display_name":"National Chin-Yi University of Technology","ror":"https://ror.org/040bs6h16","country_code":"TW","type":"education","lineage":["https://openalex.org/I65446980"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chun-Min Yu","raw_affiliation_strings":["Liberal Education Center, National Chin-Yi University of Technology, Taichung, 41170, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Liberal Education Center, National Chin-Yi University of Technology, Taichung, 41170, Taiwan","institution_ids":["https://openalex.org/I65446980"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026327115","display_name":"Tsang-Chuan Chang","orcid":"https://orcid.org/0000-0001-8159-3538"},"institutions":[{"id":"https://openalex.org/I4210148968","display_name":"Metal Industries Research & Development Centre","ror":"https://ror.org/0584sxj05","country_code":"TW","type":"nonprofit","lineage":["https://openalex.org/I4210148968"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Tsang-Chuan Chang","raw_affiliation_strings":["Metal Industries Research and Development Centre, Kaohsiung, 81160, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Metal Industries Research and Development Centre, Kaohsiung, 81160, Taiwan","institution_ids":["https://openalex.org/I4210148968"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056499009","display_name":"I-Hsiang Hu","orcid":"https://orcid.org/0000-0001-8807-2663"},"institutions":[{"id":"https://openalex.org/I4210087708","display_name":"Open University of Kaohsiung","ror":"https://ror.org/004wnty12","country_code":"TW","type":"education","lineage":["https://openalex.org/I4210087708"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"I-Hsiang Hu","raw_affiliation_strings":["General Education Center, Open University of Kaohsiung, Kaohsiung, 81249, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"General Education Center, Open University of Kaohsiung, Kaohsiung, 81249, Taiwan","institution_ids":["https://openalex.org/I4210087708"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5026327115"],"corresponding_institution_ids":["https://openalex.org/I4210148968"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.23910052,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"10","issue":"2","first_page":"145","last_page":"165"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9562000036239624,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9483000040054321,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/index","display_name":"Index (typography)","score":0.7305086255073547},{"id":"https://openalex.org/keywords/discriminant","display_name":"Discriminant","score":0.6050809621810913},{"id":"https://openalex.org/keywords/linear-discriminant-analysis","display_name":"Linear discriminant analysis","score":0.5487943887710571},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.49052590131759644},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4736781418323517},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.38299793004989624},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3630574345588684},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34494882822036743},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.30009979009628296},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.27460017800331116},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2484070360660553},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17703616619110107},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11904081702232361},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.0783805251121521}],"concepts":[{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.7305086255073547},{"id":"https://openalex.org/C78397625","wikidata":"https://www.wikidata.org/wiki/Q192487","display_name":"Discriminant","level":2,"score":0.6050809621810913},{"id":"https://openalex.org/C69738355","wikidata":"https://www.wikidata.org/wiki/Q1228929","display_name":"Linear discriminant analysis","level":2,"score":0.5487943887710571},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49052590131759644},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4736781418323517},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.38299793004989624},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3630574345588684},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34494882822036743},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.30009979009628296},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.27460017800331116},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2484070360660553},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17703616619110107},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11904081702232361},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0783805251121521}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12927-018-0005-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-018-0005-y","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.800000011920929,"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W25572365","https://openalex.org/W84128348","https://openalex.org/W106937108","https://openalex.org/W318305285","https://openalex.org/W1200411581","https://openalex.org/W1543167547","https://openalex.org/W1560371066","https://openalex.org/W1610430631","https://openalex.org/W1861846998","https://openalex.org/W1966558677","https://openalex.org/W1971195793","https://openalex.org/W1978248456","https://openalex.org/W1988945679","https://openalex.org/W1990141734","https://openalex.org/W1992569236","https://openalex.org/W1999086635","https://openalex.org/W2001615985","https://openalex.org/W2003333502","https://openalex.org/W2018244982","https://openalex.org/W2032139285","https://openalex.org/W2033943395","https://openalex.org/W2043867338","https://openalex.org/W2053235525","https://openalex.org/W2061810400","https://openalex.org/W2066158911","https://openalex.org/W2068727120","https://openalex.org/W2073280639","https://openalex.org/W2073598874","https://openalex.org/W2076931351","https://openalex.org/W2077101451","https://openalex.org/W2105379969","https://openalex.org/W2107956835","https://openalex.org/W2109411719","https://openalex.org/W2113124665","https://openalex.org/W2115527646","https://openalex.org/W2116951053","https://openalex.org/W2119797485","https://openalex.org/W2125468779","https://openalex.org/W2137868782","https://openalex.org/W2139157819","https://openalex.org/W2142801253","https://openalex.org/W2165191280","https://openalex.org/W2168465905","https://openalex.org/W2185028246","https://openalex.org/W2196907121","https://openalex.org/W2332682252","https://openalex.org/W2338905362","https://openalex.org/W2344504117","https://openalex.org/W2522524260","https://openalex.org/W2592174744","https://openalex.org/W2625107825","https://openalex.org/W2782590174","https://openalex.org/W3121922915","https://openalex.org/W4234542464","https://openalex.org/W4313823339"],"related_works":["https://openalex.org/W2350751952","https://openalex.org/W2362114017","https://openalex.org/W1999647744","https://openalex.org/W3147024994","https://openalex.org/W1978302214","https://openalex.org/W2063246903","https://openalex.org/W2374055396","https://openalex.org/W2021817983","https://openalex.org/W3008559849","https://openalex.org/W2371177901"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}
