{"id":"https://openalex.org/W204296461","doi":"https://doi.org/10.1007/978-3-642-31072-0_15","title":"MobiQ: Mobile Based Processes for Efficient Customer Flow Management","display_name":"MobiQ: Mobile Based Processes for Efficient Customer Flow Management","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W204296461","doi":"https://doi.org/10.1007/978-3-642-31072-0_15","mag":"204296461"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-31072-0_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-31072-0_15","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023083786","display_name":"Mersini Paschou","orcid":null},"institutions":[{"id":"https://openalex.org/I174878644","display_name":"University of Patras","ror":"https://ror.org/017wvtq80","country_code":"GR","type":"education","lineage":["https://openalex.org/I174878644"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Mersini Paschou","raw_affiliation_strings":["Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece"],"affiliations":[{"raw_affiliation_string":"Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece","institution_ids":["https://openalex.org/I174878644"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091197716","display_name":"Evangelos Sakkopoulos","orcid":"https://orcid.org/0000-0002-6852-384X"},"institutions":[{"id":"https://openalex.org/I174878644","display_name":"University of Patras","ror":"https://ror.org/017wvtq80","country_code":"GR","type":"education","lineage":["https://openalex.org/I174878644"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Evangelos Sakkopoulos","raw_affiliation_strings":["Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece"],"affiliations":[{"raw_affiliation_string":"Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece","institution_ids":["https://openalex.org/I174878644"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064493911","display_name":"Efrosini Sourla","orcid":"https://orcid.org/0000-0002-9783-1905"},"institutions":[{"id":"https://openalex.org/I174878644","display_name":"University of Patras","ror":"https://ror.org/017wvtq80","country_code":"GR","type":"education","lineage":["https://openalex.org/I174878644"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Efrosini Sourla","raw_affiliation_strings":["Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece"],"affiliations":[{"raw_affiliation_string":"Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece","institution_ids":["https://openalex.org/I174878644"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111647071","display_name":"Athanasios Tsakalidis","orcid":null},"institutions":[{"id":"https://openalex.org/I174878644","display_name":"University of Patras","ror":"https://ror.org/017wvtq80","country_code":"GR","type":"education","lineage":["https://openalex.org/I174878644"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Athanasios Tsakalidis","raw_affiliation_strings":["Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece"],"affiliations":[{"raw_affiliation_string":"Computer Engineering and Informatics Department, University of Patras, 26500, Patras, Greece","institution_ids":["https://openalex.org/I174878644"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5023083786"],"corresponding_institution_ids":["https://openalex.org/I174878644"],"apc_list":null,"apc_paid":null,"fwci":1.2076,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.78495775,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"211","last_page":"225"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9793999791145325,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6924699544906616},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.5010406970977783},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.4399588406085968},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.4196140468120575},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.41637247800827026},{"id":"https://openalex.org/keywords/bottleneck","display_name":"Bottleneck","score":0.41282719373703003},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4068474769592285},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.3859637379646301},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.21451202034950256},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.13439354300498962}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6924699544906616},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.5010406970977783},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.4399588406085968},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4196140468120575},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.41637247800827026},{"id":"https://openalex.org/C2780513914","wikidata":"https://www.wikidata.org/wiki/Q18210350","display_name":"Bottleneck","level":2,"score":0.41282719373703003},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4068474769592285},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.3859637379646301},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21451202034950256},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13439354300498962},{"id":"https://openalex.org/C149635348","wikidata":"https://www.wikidata.org/wiki/Q193040","display_name":"Embedded system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-31072-0_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-31072-0_15","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.4399999976158142,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1993951613","https://openalex.org/W2019712408","https://openalex.org/W2030203406","https://openalex.org/W2037197643","https://openalex.org/W2064737344","https://openalex.org/W2086626985","https://openalex.org/W2088677472","https://openalex.org/W2093857183","https://openalex.org/W2095381835","https://openalex.org/W2104725122","https://openalex.org/W2154531526","https://openalex.org/W2970676837","https://openalex.org/W3125700739","https://openalex.org/W3140477454"],"related_works":["https://openalex.org/W2595172197","https://openalex.org/W2084856301","https://openalex.org/W2127970246","https://openalex.org/W4382618745","https://openalex.org/W2885125400","https://openalex.org/W1001352512","https://openalex.org/W1989889224","https://openalex.org/W2748922771","https://openalex.org/W2982511116","https://openalex.org/W2768886816"],"abstract_inverted_index":null,"counts_by_year":[{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}