{"id":"https://openalex.org/W162919263","doi":"https://doi.org/10.1007/978-3-642-22714-1_33","title":"Enhanced Quality of Experience through IVR Mashup to Access Same Service Multiple Operator Services","display_name":"Enhanced Quality of Experience through IVR Mashup to Access Same Service Multiple Operator Services","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W162919263","doi":"https://doi.org/10.1007/978-3-642-22714-1_33","mag":"162919263"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-22714-1_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-22714-1_33","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108551473","display_name":"Imran Ahmed","orcid":null},"institutions":[{"id":"https://openalex.org/I55215948","display_name":"Tata Consultancy Services (India)","ror":"https://ror.org/01b9n8m42","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210086519","https://openalex.org/I55215948"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Imran Ahmed","raw_affiliation_strings":["TCS Innovation Labs Mumbai, Tata Consultancy Services Limited, Thane(W), India","Tata Consultancy Services Limited;"],"affiliations":[{"raw_affiliation_string":"TCS Innovation Labs Mumbai, Tata Consultancy Services Limited, Thane(W), India","institution_ids":["https://openalex.org/I55215948"]},{"raw_affiliation_string":"Tata Consultancy Services Limited;","institution_ids":["https://openalex.org/I55215948"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047383705","display_name":"Sunil Kumar Kopparapu","orcid":"https://orcid.org/0000-0002-0502-527X"},"institutions":[{"id":"https://openalex.org/I55215948","display_name":"Tata Consultancy Services (India)","ror":"https://ror.org/01b9n8m42","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210086519","https://openalex.org/I55215948"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sunil Kumar Kopparapu","raw_affiliation_strings":["TCS Innovation Labs Mumbai, Tata Consultancy Services Limited, Thane(W), India","Tata Consultancy Services Limited;"],"affiliations":[{"raw_affiliation_string":"TCS Innovation Labs Mumbai, Tata Consultancy Services Limited, Thane(W), India","institution_ids":["https://openalex.org/I55215948"]},{"raw_affiliation_string":"Tata Consultancy Services Limited;","institution_ids":["https://openalex.org/I55215948"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5108551473"],"corresponding_institution_ids":["https://openalex.org/I55215948"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.05973535,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"317","last_page":"326"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11165","display_name":"Image and Video Quality Assessment","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mashup","display_name":"Mashup","score":0.8428335189819336},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7496097087860107},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6752938032150269},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.4994542598724365},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4733564853668213},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.44903162121772766},{"id":"https://openalex.org/keywords/operator","display_name":"Operator (biology)","score":0.4337174892425537},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.32309848070144653},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.306846022605896},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.11894917488098145},{"id":"https://openalex.org/keywords/web-development","display_name":"Web development","score":0.11253121495246887}],"concepts":[{"id":"https://openalex.org/C196126337","wikidata":"https://www.wikidata.org/wiki/Q821080","display_name":"Mashup","level":4,"score":0.8428335189819336},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7496097087860107},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6752938032150269},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4994542598724365},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4733564853668213},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.44903162121772766},{"id":"https://openalex.org/C17020691","wikidata":"https://www.wikidata.org/wiki/Q139677","display_name":"Operator (biology)","level":5,"score":0.4337174892425537},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.32309848070144653},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.306846022605896},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11894917488098145},{"id":"https://openalex.org/C79373723","wikidata":"https://www.wikidata.org/wiki/Q386275","display_name":"Web development","level":3,"score":0.11253121495246887},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C86339819","wikidata":"https://www.wikidata.org/wiki/Q407384","display_name":"Transcription factor","level":3,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C158448853","wikidata":"https://www.wikidata.org/wiki/Q425218","display_name":"Repressor","level":4,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-22714-1_33","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-22714-1_33","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W2119338125","https://openalex.org/W2136296045"],"related_works":["https://openalex.org/W2154270547","https://openalex.org/W3002405669","https://openalex.org/W66507862","https://openalex.org/W2341203197","https://openalex.org/W2112107765","https://openalex.org/W1851202668","https://openalex.org/W87798777","https://openalex.org/W2377354346","https://openalex.org/W2810152389","https://openalex.org/W3152910131"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
