{"id":"https://openalex.org/W2157843210","doi":"https://doi.org/10.1007/978-3-642-15618-2_18","title":"Content-Aware Resolution Sequence Mining for Ticket Routing","display_name":"Content-Aware Resolution Sequence Mining for Ticket Routing","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2157843210","doi":"https://doi.org/10.1007/978-3-642-15618-2_18","mag":"2157843210"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-15618-2_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15618-2_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100601973","display_name":"Peng Sun","orcid":"https://orcid.org/0000-0002-7170-1088"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Peng Sun","raw_affiliation_strings":["Computer Science and Engineering, Arizona State University,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Science and Engineering, Arizona State University,","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037017610","display_name":"Tao Shu","orcid":"https://orcid.org/0000-0002-0173-2559"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shu Tao","raw_affiliation_strings":["IBM T. J. Watson Research Center,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM T. J. Watson Research Center,","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047709762","display_name":"Xifeng Yan","orcid":"https://orcid.org/0009-0000-6508-4792"},"institutions":[{"id":"https://openalex.org/I154570441","display_name":"University of California, Santa Barbara","ror":"https://ror.org/02t274463","country_code":"US","type":"education","lineage":["https://openalex.org/I154570441"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xifeng Yan","raw_affiliation_strings":["Computer Science Department, University of California at Santa Barbara,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Science Department, University of California at Santa Barbara,","institution_ids":["https://openalex.org/I154570441"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024234032","display_name":"Nikos Anerousis","orcid":"https://orcid.org/0000-0001-9993-9699"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nikos Anerousis","raw_affiliation_strings":["IBM T. J. Watson Research Center,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM T. J. Watson Research Center,","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100419293","display_name":"Yi Chen","orcid":"https://orcid.org/0000-0003-3669-1643"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yi Chen","raw_affiliation_strings":["Computer Science and Engineering, Arizona State University,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Science and Engineering, Arizona State University,","institution_ids":["https://openalex.org/I55732556"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.6259,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.91776055,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"243","last_page":"259"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11550","display_name":"Text and Document Classification Technologies","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.9150277972221375},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8253856897354126},{"id":"https://openalex.org/keywords/routing","display_name":"Routing (electronic design automation)","score":0.5826800465583801},{"id":"https://openalex.org/keywords/sequence","display_name":"Sequence (biology)","score":0.5740923285484314},{"id":"https://openalex.org/keywords/resolution","display_name":"Resolution (logic)","score":0.4242945909500122},{"id":"https://openalex.org/keywords/sequence-diagram","display_name":"Sequence diagram","score":0.41365596652030945},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.35025665163993835},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.3016452491283417},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.27174875140190125},{"id":"https://openalex.org/keywords/unified-modeling-language","display_name":"Unified Modeling Language","score":0.09287795424461365}],"concepts":[{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.9150277972221375},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8253856897354126},{"id":"https://openalex.org/C74172769","wikidata":"https://www.wikidata.org/wiki/Q1446839","display_name":"Routing (electronic design automation)","level":2,"score":0.5826800465583801},{"id":"https://openalex.org/C2778112365","wikidata":"https://www.wikidata.org/wiki/Q3511065","display_name":"Sequence (biology)","level":2,"score":0.5740923285484314},{"id":"https://openalex.org/C138268822","wikidata":"https://www.wikidata.org/wiki/Q1051925","display_name":"Resolution (logic)","level":2,"score":0.4242945909500122},{"id":"https://openalex.org/C153185123","wikidata":"https://www.wikidata.org/wiki/Q1391624","display_name":"Sequence diagram","level":4,"score":0.41365596652030945},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.35025665163993835},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.3016452491283417},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.27174875140190125},{"id":"https://openalex.org/C145644426","wikidata":"https://www.wikidata.org/wiki/Q169411","display_name":"Unified Modeling Language","level":3,"score":0.09287795424461365},{"id":"https://openalex.org/C54355233","wikidata":"https://www.wikidata.org/wiki/Q7162","display_name":"Genetics","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-642-15618-2_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-15618-2_18","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.409.2728","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.409.2728","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.public.asu.edu/~ychen127/bpm10.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W109663408","https://openalex.org/W1497973942","https://openalex.org/W1500117362","https://openalex.org/W1506806321","https://openalex.org/W1584003909","https://openalex.org/W1608194207","https://openalex.org/W1663973292","https://openalex.org/W1689445748","https://openalex.org/W1924290394","https://openalex.org/W1928047241","https://openalex.org/W1956559956","https://openalex.org/W1999189212","https://openalex.org/W2001184714","https://openalex.org/W2004865374","https://openalex.org/W2005422315","https://openalex.org/W2104290444","https://openalex.org/W2104973501","https://openalex.org/W2112247328","https://openalex.org/W2126226055","https://openalex.org/W2140008999","https://openalex.org/W2143561480","https://openalex.org/W2147694185","https://openalex.org/W2148442785","https://openalex.org/W2149684865","https://openalex.org/W2153959628","https://openalex.org/W2158454296","https://openalex.org/W2492499366","https://openalex.org/W2505312721","https://openalex.org/W4210969899","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W132856376","https://openalex.org/W4288388931","https://openalex.org/W2892636954","https://openalex.org/W4206805925","https://openalex.org/W4375841483","https://openalex.org/W2022874741","https://openalex.org/W2364431604","https://openalex.org/W2018860124","https://openalex.org/W3112526189","https://openalex.org/W2572886659"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":4}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}