{"id":"https://openalex.org/W1863685182","doi":"https://doi.org/10.1007/978-3-642-01247-1_31","title":"Managing Quality of Human-Based eServices","display_name":"Managing Quality of Human-Based eServices","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1863685182","doi":"https://doi.org/10.1007/978-3-642-01247-1_31","mag":"1863685182"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-01247-1_31","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-01247-1_31","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110197503","display_name":"Robert S. Kern","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Robert Kern","raw_affiliation_strings":["Karlsruhe Service Research Institute, University of Karlsruhe, Germany"],"affiliations":[{"raw_affiliation_string":"Karlsruhe Service Research Institute, University of Karlsruhe, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025300095","display_name":"Christian Zirpins","orcid":"https://orcid.org/0000-0002-0838-2846"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Christian Zirpins","raw_affiliation_strings":["Karlsruhe Service Research Institute, University of Karlsruhe, Germany"],"affiliations":[{"raw_affiliation_string":"Karlsruhe Service Research Institute, University of Karlsruhe, Germany","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109866358","display_name":"Sudhir Agarwal","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sudhir Agarwal","raw_affiliation_strings":["Karlsruhe Service Research Institute, University of Karlsruhe, Germany"],"affiliations":[{"raw_affiliation_string":"Karlsruhe Service Research Institute, University of Karlsruhe, Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5110197503"],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":5.0244,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.95238848,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"304","last_page":"309"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crowdsourcing","display_name":"Crowdsourcing","score":0.9119503498077393},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8342370986938477},{"id":"https://openalex.org/keywords/sketch","display_name":"Sketch","score":0.7304560542106628},{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.7237348556518555},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5772258639335632},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5113029479980469},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.47272247076034546},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.44765201210975647},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.44421249628067017},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.41279298067092896},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.27934369444847107},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.11363190412521362},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08823525905609131}],"concepts":[{"id":"https://openalex.org/C62230096","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowdsourcing","level":2,"score":0.9119503498077393},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8342370986938477},{"id":"https://openalex.org/C2779231336","wikidata":"https://www.wikidata.org/wiki/Q7534724","display_name":"Sketch","level":2,"score":0.7304560542106628},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.7237348556518555},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5772258639335632},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5113029479980469},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.47272247076034546},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.44765201210975647},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.44421249628067017},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.41279298067092896},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.27934369444847107},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.11363190412521362},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08823525905609131},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-01247-1_31","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-01247-1_31","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W2062245965","https://openalex.org/W2129444086","https://openalex.org/W2796298861"],"related_works":["https://openalex.org/W2737596577","https://openalex.org/W2005124518","https://openalex.org/W1500719467","https://openalex.org/W1823477348","https://openalex.org/W4289825098","https://openalex.org/W2488068909","https://openalex.org/W2390437968","https://openalex.org/W78688763","https://openalex.org/W2074731606","https://openalex.org/W2148494579"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
