{"id":"https://openalex.org/W2519522507","doi":"https://doi.org/10.1007/978-3-319-44832-9_24","title":"Towards Better Crisis Management in Support Services Organizations Using Fine Grained Agent Based Simulation","display_name":"Towards Better Crisis Management in Support Services Organizations Using Fine Grained Agent Based Simulation","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2519522507","doi":"https://doi.org/10.1007/978-3-319-44832-9_24","mag":"2519522507"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-44832-9_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-44832-9_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043547623","display_name":"Vivek Balaraman","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Vivek Balaraman","raw_affiliation_strings":["Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India"],"affiliations":[{"raw_affiliation_string":"Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072011364","display_name":"Harshal Hayatnagarkar","orcid":"https://orcid.org/0000-0002-2300-5539"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Harshal Hayatnagarkar","raw_affiliation_strings":["Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India"],"affiliations":[{"raw_affiliation_string":"Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062179784","display_name":"Meghendra Singh","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Meghendra Singh","raw_affiliation_strings":["Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India"],"affiliations":[{"raw_affiliation_string":"Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020608461","display_name":"Mayuri Duggirala","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mayuri Duggirala","raw_affiliation_strings":["Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India"],"affiliations":[{"raw_affiliation_string":"Human Centric Systems, TCS Research, 54-B Hadapsar Industrial Estate, Pune, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5043547623"],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":6.953,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.96730484,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"366","last_page":"375"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11500","display_name":"Evacuation and Crowd Dynamics","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/2212","display_name":"Ocean Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-management","display_name":"Crisis management","score":0.6766286492347717},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6543483734130859},{"id":"https://openalex.org/keywords/contingency","display_name":"Contingency","score":0.5855236053466797},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.549387514591217},{"id":"https://openalex.org/keywords/contingency-plan","display_name":"Contingency plan","score":0.5475803017616272},{"id":"https://openalex.org/keywords/resilience","display_name":"Resilience (materials science)","score":0.5190678238868713},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.4905528426170349},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4866803288459778},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.47188153862953186},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4276800751686096},{"id":"https://openalex.org/keywords/contingency-theory","display_name":"Contingency theory","score":0.4107286036014557},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.39654162526130676},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23851555585861206},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1912810504436493},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.18621280789375305},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.1825360655784607},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.1434975564479828},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10546478629112244}],"concepts":[{"id":"https://openalex.org/C2780851881","wikidata":"https://www.wikidata.org/wiki/Q1141276","display_name":"Crisis management","level":2,"score":0.6766286492347717},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6543483734130859},{"id":"https://openalex.org/C97508593","wikidata":"https://www.wikidata.org/wiki/Q1359069","display_name":"Contingency","level":2,"score":0.5855236053466797},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.549387514591217},{"id":"https://openalex.org/C14331377","wikidata":"https://www.wikidata.org/wiki/Q2340208","display_name":"Contingency plan","level":2,"score":0.5475803017616272},{"id":"https://openalex.org/C2779585090","wikidata":"https://www.wikidata.org/wiki/Q3457762","display_name":"Resilience (materials science)","level":2,"score":0.5190678238868713},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.4905528426170349},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4866803288459778},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.47188153862953186},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4276800751686096},{"id":"https://openalex.org/C60297154","wikidata":"https://www.wikidata.org/wiki/Q1434943","display_name":"Contingency theory","level":2,"score":0.4107286036014557},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.39654162526130676},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23851555585861206},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1912810504436493},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.18621280789375305},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1825360655784607},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1434975564479828},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10546478629112244},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-44832-9_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-44832-9_24","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.5400000214576721}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W1517149251","https://openalex.org/W1518959201","https://openalex.org/W1636072027","https://openalex.org/W1732410753","https://openalex.org/W1908630345","https://openalex.org/W1974975426","https://openalex.org/W2005031884","https://openalex.org/W2009344734","https://openalex.org/W2010348352","https://openalex.org/W2100937829","https://openalex.org/W2112072287","https://openalex.org/W2118896175","https://openalex.org/W2139589146","https://openalex.org/W2147815907","https://openalex.org/W2403218903","https://openalex.org/W2562828328","https://openalex.org/W4244738179","https://openalex.org/W4252514350"],"related_works":["https://openalex.org/W2392230688","https://openalex.org/W2090010174","https://openalex.org/W77301593","https://openalex.org/W2091693299","https://openalex.org/W2324534994","https://openalex.org/W2076452472","https://openalex.org/W4226173014","https://openalex.org/W4302337977","https://openalex.org/W2006371896","https://openalex.org/W4281606377"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}