{"id":"https://openalex.org/W2475218139","doi":"https://doi.org/10.1007/978-3-319-32689-4_23","title":"A Service-Oriented Living Lab for Continuous Performance Improvement in SMEs","display_name":"A Service-Oriented Living Lab for Continuous Performance Improvement in SMEs","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2475218139","doi":"https://doi.org/10.1007/978-3-319-32689-4_23","mag":"2475218139"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-32689-4_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-32689-4_23","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006010991","display_name":"Thang Le Dinh","orcid":"https://orcid.org/0000-0002-5324-2746"},"institutions":[{"id":"https://openalex.org/I63341726","display_name":"Universit\u00e9 du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res","ror":"https://ror.org/02xrw9r68","country_code":"CA","type":"education","lineage":["https://openalex.org/I49663120","https://openalex.org/I63341726"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Thang Le Dinh","raw_affiliation_strings":["Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada"],"affiliations":[{"raw_affiliation_string":"Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada","institution_ids":["https://openalex.org/I63341726"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011982517","display_name":"Manh Chi\u00ean Vu","orcid":"https://orcid.org/0000-0001-9401-905X"},"institutions":[{"id":"https://openalex.org/I63341726","display_name":"Universit\u00e9 du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res","ror":"https://ror.org/02xrw9r68","country_code":"CA","type":"education","lineage":["https://openalex.org/I49663120","https://openalex.org/I63341726"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Manh Chien Vu","raw_affiliation_strings":["Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada"],"affiliations":[{"raw_affiliation_string":"Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada","institution_ids":["https://openalex.org/I63341726"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056921599","display_name":"Thuong\u2010Cang Phan","orcid":"https://orcid.org/0000-0002-4807-2463"},"institutions":[{"id":"https://openalex.org/I63341726","display_name":"Universit\u00e9 du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res","ror":"https://ror.org/02xrw9r68","country_code":"CA","type":"education","lineage":["https://openalex.org/I49663120","https://openalex.org/I63341726"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Thuong-Cang Phan","raw_affiliation_strings":["Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada"],"affiliations":[{"raw_affiliation_string":"Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada","institution_ids":["https://openalex.org/I63341726"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031300998","display_name":"Serge Nomo","orcid":null},"institutions":[{"id":"https://openalex.org/I63341726","display_name":"Universit\u00e9 du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res","ror":"https://ror.org/02xrw9r68","country_code":"CA","type":"education","lineage":["https://openalex.org/I49663120","https://openalex.org/I63341726"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Serge Th\u00e9ophile Nomo","raw_affiliation_strings":["Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada"],"affiliations":[{"raw_affiliation_string":"Research and Intervention Laboratory on Business Development in Developing Countries (LARIDEPED), Universit\u00e9 Du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, C.P 500, Trois-Rivi\u00e8res, QC, G9A 5H7, Canada","institution_ids":["https://openalex.org/I63341726"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5006010991"],"corresponding_institution_ids":["https://openalex.org/I63341726"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.05223706,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"299","last_page":"309"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/living-lab","display_name":"Living lab","score":0.8710023164749146},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5230211615562439},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5150535106658936},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5142037868499756},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4788810610771179},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"Small and medium-sized enterprises","score":0.45708489418029785},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.443571001291275},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.43402785062789917},{"id":"https://openalex.org/keywords/globalization","display_name":"Globalization","score":0.4287261664867401},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3241136074066162},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2866199016571045},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2746119499206543},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2472262978553772},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1012534499168396},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0715855062007904}],"concepts":[{"id":"https://openalex.org/C3503070","wikidata":"https://www.wikidata.org/wiki/Q3027857","display_name":"Living lab","level":2,"score":0.8710023164749146},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5230211615562439},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5150535106658936},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5142037868499756},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4788810610771179},{"id":"https://openalex.org/C48879800","wikidata":"https://www.wikidata.org/wiki/Q622439","display_name":"Small and medium-sized enterprises","level":2,"score":0.45708489418029785},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.443571001291275},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43402785062789917},{"id":"https://openalex.org/C2119116","wikidata":"https://www.wikidata.org/wiki/Q7181","display_name":"Globalization","level":2,"score":0.4287261664867401},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3241136074066162},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2866199016571045},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2746119499206543},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2472262978553772},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1012534499168396},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0715855062007904},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-32689-4_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-32689-4_23","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5299999713897705,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W2290248","https://openalex.org/W21994910","https://openalex.org/W70316422","https://openalex.org/W161895339","https://openalex.org/W395789604","https://openalex.org/W1546617214","https://openalex.org/W1587509195","https://openalex.org/W1959212851","https://openalex.org/W1971167516","https://openalex.org/W1974133924","https://openalex.org/W1988229579","https://openalex.org/W1989514798","https://openalex.org/W2030991193","https://openalex.org/W2036488344","https://openalex.org/W2060801439","https://openalex.org/W2060827592","https://openalex.org/W2074442349","https://openalex.org/W2075284967","https://openalex.org/W2098916257","https://openalex.org/W2121125513","https://openalex.org/W2123687569","https://openalex.org/W2141434840","https://openalex.org/W2149081389","https://openalex.org/W2150842728","https://openalex.org/W2160680058","https://openalex.org/W2486957144","https://openalex.org/W2533925775","https://openalex.org/W2626346756","https://openalex.org/W2782904841"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2384182515","https://openalex.org/W4200574662","https://openalex.org/W2075731112","https://openalex.org/W2379451525","https://openalex.org/W2364199060","https://openalex.org/W1143727291","https://openalex.org/W4284972846","https://openalex.org/W3193185318","https://openalex.org/W198567543"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}