{"id":"https://openalex.org/W4327644604","doi":"https://doi.org/10.1007/978-3-031-28238-6_9","title":"Knowing What and\u00a0How: A Multi-modal Aspect-Based Framework for\u00a0Complaint Detection","display_name":"Knowing What and\u00a0How: A Multi-modal Aspect-Based Framework for\u00a0Complaint Detection","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4327644604","doi":"https://doi.org/10.1007/978-3-031-28238-6_9"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-28238-6_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-28238-6_9","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069608825","display_name":"Apoorva Singh","orcid":"https://orcid.org/0000-0002-2020-4751"},"institutions":[{"id":"https://openalex.org/I132153292","display_name":"Indian Institute of Technology Patna","ror":"https://ror.org/01ft5vz71","country_code":"IN","type":"education","lineage":["https://openalex.org/I132153292"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Apoorva Singh","raw_affiliation_strings":["Indian Institute of Technology Patna, Patna, India"],"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology Patna, Patna, India","institution_ids":["https://openalex.org/I132153292"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034836914","display_name":"Vivek Gangwar","orcid":"https://orcid.org/0009-0008-7206-7294"},"institutions":[{"id":"https://openalex.org/I132153292","display_name":"Indian Institute of Technology Patna","ror":"https://ror.org/01ft5vz71","country_code":"IN","type":"education","lineage":["https://openalex.org/I132153292"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Vivek Gangwar","raw_affiliation_strings":["Indian Institute of Technology Patna, Patna, India"],"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology Patna, Patna, India","institution_ids":["https://openalex.org/I132153292"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023376375","display_name":"Shubham Sharma","orcid":"https://orcid.org/0000-0001-9446-8074"},"institutions":[{"id":"https://openalex.org/I51452335","display_name":"Panjab University","ror":"https://ror.org/04p2sbk06","country_code":"IN","type":"education","lineage":["https://openalex.org/I51452335"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Shubham Sharma","raw_affiliation_strings":["Panjab University, Chandigarh, India"],"affiliations":[{"raw_affiliation_string":"Panjab University, Chandigarh, India","institution_ids":["https://openalex.org/I51452335"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060797340","display_name":"Sriparna Saha","orcid":"https://orcid.org/0000-0001-5458-9381"},"institutions":[{"id":"https://openalex.org/I132153292","display_name":"Indian Institute of Technology Patna","ror":"https://ror.org/01ft5vz71","country_code":"IN","type":"education","lineage":["https://openalex.org/I132153292"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Sriparna Saha","raw_affiliation_strings":["Indian Institute of Technology Patna, Patna, India"],"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology Patna, Patna, India","institution_ids":["https://openalex.org/I132153292"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5060797340"],"corresponding_institution_ids":["https://openalex.org/I132153292"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":5.8301,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.96594414,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"125","last_page":"140"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9830999970436096,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11550","display_name":"Text and Document Classification Technologies","score":0.9815999865531921,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/complaint","display_name":"Complaint","score":0.9715573787689209},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7456453442573547},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6311159729957581},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6136042475700378},{"id":"https://openalex.org/keywords/modal","display_name":"Modal","score":0.5518216490745544},{"id":"https://openalex.org/keywords/benchmark","display_name":"Benchmark (surveying)","score":0.4979381561279297},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.13748100399971008},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.13041555881500244}],"concepts":[{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.9715573787689209},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7456453442573547},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6311159729957581},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6136042475700378},{"id":"https://openalex.org/C71139939","wikidata":"https://www.wikidata.org/wiki/Q910194","display_name":"Modal","level":2,"score":0.5518216490745544},{"id":"https://openalex.org/C185798385","wikidata":"https://www.wikidata.org/wiki/Q1161707","display_name":"Benchmark (surveying)","level":2,"score":0.4979381561279297},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13748100399971008},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.13041555881500244},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C188027245","wikidata":"https://www.wikidata.org/wiki/Q750446","display_name":"Polymer chemistry","level":1,"score":0.0},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-28238-6_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-28238-6_9","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1975879668","https://openalex.org/W2037452669","https://openalex.org/W2066807331","https://openalex.org/W2141766660","https://openalex.org/W2194775991","https://openalex.org/W2592433683","https://openalex.org/W2774683704","https://openalex.org/W2793661165","https://openalex.org/W2946268098","https://openalex.org/W2951937667","https://openalex.org/W2953005365","https://openalex.org/W2963341956","https://openalex.org/W2963686995","https://openalex.org/W2964199361","https://openalex.org/W3035473672","https://openalex.org/W3048754200","https://openalex.org/W3101540846","https://openalex.org/W3116085416","https://openalex.org/W3135689351","https://openalex.org/W3169111764","https://openalex.org/W3172194418","https://openalex.org/W3192478068","https://openalex.org/W3198180613","https://openalex.org/W4226083601","https://openalex.org/W4283799299","https://openalex.org/W6675354045"],"related_works":["https://openalex.org/W1885497808","https://openalex.org/W4389612504","https://openalex.org/W2022249118","https://openalex.org/W51147162","https://openalex.org/W3009921285","https://openalex.org/W2046737675","https://openalex.org/W1596393722","https://openalex.org/W2072761933","https://openalex.org/W4327644547","https://openalex.org/W2347345225"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4}],"updated_date":"2026-03-24T08:02:53.985720","created_date":"2025-10-10T00:00:00"}
