{"id":"https://openalex.org/W2955487237","doi":"https://doi.org/10.1007/978-3-030-19135-1_1","title":"Evaluation of Online Consulting Using Co-browsing: What Factors Are Related to Good User Experience?","display_name":"Evaluation of Online Consulting Using Co-browsing: What Factors Are Related to Good User Experience?","publication_year":2019,"publication_date":"2019-06-12","ids":{"openalex":"https://openalex.org/W2955487237","doi":"https://doi.org/10.1007/978-3-030-19135-1_1","mag":"2955487237"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-19135-1_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-19135-1_1","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000875855","display_name":"Kamalatharsi Mutuura","orcid":null},"institutions":[{"id":"https://openalex.org/I2972652528","display_name":"FHNW University of Applied Sciences and Arts Northwestern Switzerland","ror":"https://ror.org/04mq2g308","country_code":"CH","type":"education","lineage":["https://openalex.org/I2972652528"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Kamalatharsi Mutuura","raw_affiliation_strings":["School of Applied Psychology, Institute Humans in Complex Systems, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstr. 16, 4600, Olten, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Applied Psychology, Institute Humans in Complex Systems, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstr. 16, 4600, Olten, Switzerland","institution_ids":["https://openalex.org/I2972652528"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053801001","display_name":"\u0391\u03bd\u03b4\u03c1\u03ad\u03b1\u03c2 \u03a0\u03b1\u03c0\u03b1\u03b3\u03b5\u03c9\u03c1\u03b3\u03af\u03bf\u03c5","orcid":"https://orcid.org/0009-0001-9164-0980"},"institutions":[{"id":"https://openalex.org/I2972652528","display_name":"FHNW University of Applied Sciences and Arts Northwestern Switzerland","ror":"https://ror.org/04mq2g308","country_code":"CH","type":"education","lineage":["https://openalex.org/I2972652528"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Andreas Papageorgiou","raw_affiliation_strings":["School of Applied Psychology, Institute Humans in Complex Systems, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstr. 16, 4600, Olten, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Applied Psychology, Institute Humans in Complex Systems, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstr. 16, 4600, Olten, Switzerland","institution_ids":["https://openalex.org/I2972652528"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090128818","display_name":"Oliver Christ","orcid":"https://orcid.org/0000-0002-4022-9278"},"institutions":[{"id":"https://openalex.org/I2972652528","display_name":"FHNW University of Applied Sciences and Arts Northwestern Switzerland","ror":"https://ror.org/04mq2g308","country_code":"CH","type":"education","lineage":["https://openalex.org/I2972652528"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Oliver Christ","raw_affiliation_strings":["School of Applied Psychology, Institute Humans in Complex Systems, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstr. 16, 4600, Olten, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Applied Psychology, Institute Humans in Complex Systems, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstr. 16, 4600, Olten, Switzerland","institution_ids":["https://openalex.org/I2972652528"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5000875855"],"corresponding_institution_ids":["https://openalex.org/I2972652528"],"apc_list":null,"apc_paid":null,"fwci":0.4922,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.69403825,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"3","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.650640070438385},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.6387903690338135},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5497992634773254},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5084001421928406},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.4802568256855011},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.47935181856155396},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4764547646045685},{"id":"https://openalex.org/keywords/computer-assisted-web-interviewing","display_name":"Computer-assisted web interviewing","score":0.41279226541519165},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32309576869010925},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.2830395996570587},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10250210762023926}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.650640070438385},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6387903690338135},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5497992634773254},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5084001421928406},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.4802568256855011},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.47935181856155396},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4764547646045685},{"id":"https://openalex.org/C65067816","wikidata":"https://www.wikidata.org/wiki/Q2295139","display_name":"Computer-assisted web interviewing","level":2,"score":0.41279226541519165},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32309576869010925},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2830395996570587},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10250210762023926},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-19135-1_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-19135-1_1","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4300000071525574,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1606765160","https://openalex.org/W1974386306","https://openalex.org/W2112042732","https://openalex.org/W2158261843","https://openalex.org/W2166886466","https://openalex.org/W2186466763","https://openalex.org/W2519974261","https://openalex.org/W4246517034"],"related_works":["https://openalex.org/W2012531322","https://openalex.org/W2785900585","https://openalex.org/W2353730437","https://openalex.org/W2490303674","https://openalex.org/W2609066826","https://openalex.org/W2810752900","https://openalex.org/W2365677836","https://openalex.org/W2531295127","https://openalex.org/W3186538219","https://openalex.org/W2355063696"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}