{"id":"https://openalex.org/W1592608705","doi":"https://doi.org/10.1007/3-540-47887-6_56","title":"Mining Relationship Graphs for Effective Business Objectives","display_name":"Mining Relationship Graphs for Effective Business Objectives","publication_year":2002,"publication_date":"2002-01-01","ids":{"openalex":"https://openalex.org/W1592608705","doi":"https://doi.org/10.1007/3-540-47887-6_56","mag":"1592608705"},"language":"en","primary_location":{"id":"doi:10.1007/3-540-47887-6_56","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-47887-6_56","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://ink.library.smu.edu.sg/sis_research/979","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008926869","display_name":"Wee Keong Ng","orcid":"https://orcid.org/0000-0001-7106-2768"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Kok-Leong Ong","raw_affiliation_strings":["Centre for Advanced Information Systems, Nanyang Technological University, Nanyang Avenue, N4-B3C-14, Singapore, 639798, Singapore","Nanyang Technological University"],"affiliations":[{"raw_affiliation_string":"Centre for Advanced Information Systems, Nanyang Technological University, Nanyang Avenue, N4-B3C-14, Singapore, 639798, Singapore","institution_ids":["https://openalex.org/I172675005"]},{"raw_affiliation_string":"Nanyang Technological University","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008926869","display_name":"Wee Keong Ng","orcid":"https://orcid.org/0000-0001-7106-2768"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Wee-Keong Ng","raw_affiliation_strings":["Centre for Advanced Information Systems, Nanyang Technological University, Nanyang Avenue, N4-B3C-14, Singapore, 639798, Singapore","Nanyang Technological University"],"affiliations":[{"raw_affiliation_string":"Centre for Advanced Information Systems, Nanyang Technological University, Nanyang Avenue, N4-B3C-14, Singapore, 639798, Singapore","institution_ids":["https://openalex.org/I172675005"]},{"raw_affiliation_string":"Nanyang Technological University","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039617569","display_name":"Ee\u2010Peng Lim","orcid":"https://orcid.org/0000-0003-0065-8665"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Ee-Peng Lim","raw_affiliation_strings":["Centre for Advanced Information Systems, Nanyang Technological University, Nanyang Avenue, N4-B3C-14, Singapore, 639798, Singapore","Nanyang Technological University"],"affiliations":[{"raw_affiliation_string":"Centre for Advanced Information Systems, Nanyang Technological University, Nanyang Avenue, N4-B3C-14, Singapore, 639798, Singapore","institution_ids":["https://openalex.org/I172675005"]},{"raw_affiliation_string":"Nanyang Technological University","institution_ids":["https://openalex.org/I172675005"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5008926869"],"corresponding_institution_ids":["https://openalex.org/I172675005"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":4.2853,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.93845178,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"561","last_page":"566"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9846000075340271,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7989847660064697},{"id":"https://openalex.org/keywords/active-networking","display_name":"Active networking","score":0.4306830167770386},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.4148039221763611},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3523358404636383},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3507770299911499},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3325832486152649},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.10251760482788086}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7989847660064697},{"id":"https://openalex.org/C102665078","wikidata":"https://www.wikidata.org/wiki/Q4677571","display_name":"Active networking","level":2,"score":0.4306830167770386},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4148039221763611},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3523358404636383},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3507770299911499},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3325832486152649},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.10251760482788086},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/3-540-47887-6_56","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-47887-6_56","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:ink.library.smu.edu.sg:sis_research-1978","is_oa":true,"landing_page_url":"https://ink.library.smu.edu.sg/sis_research/979","pdf_url":null,"source":{"id":"https://openalex.org/S4377196871","display_name":"Institutional Knowledge (InK) - Institutional Knowledge at Singapore Management University (Singapore Management University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79891267","host_organization_name":"Singapore Management University","host_organization_lineage":["https://openalex.org/I79891267"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://portal.acm.org/citation.cfm?id=693661","raw_type":"Conference Proceeding Article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.16.6316","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.16.6316","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.cais.ntu.edu.sg:8000/~ongkl/papers/pakdd.pdf","raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:ink.library.smu.edu.sg:sis_research-1978","is_oa":true,"landing_page_url":"https://ink.library.smu.edu.sg/sis_research/979","pdf_url":null,"source":{"id":"https://openalex.org/S4377196871","display_name":"Institutional Knowledge (InK) - Institutional Knowledge at Singapore Management University (Singapore Management University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79891267","host_organization_name":"Singapore Management University","host_organization_lineage":["https://openalex.org/I79891267"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://portal.acm.org/citation.cfm?id=693661","raw_type":"Conference Proceeding Article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W143199027","https://openalex.org/W1506285740","https://openalex.org/W2096109827","https://openalex.org/W2100719534","https://openalex.org/W2129538325","https://openalex.org/W3039539181","https://openalex.org/W3151628504","https://openalex.org/W4246244091"],"related_works":["https://openalex.org/W1518483596","https://openalex.org/W2009070196","https://openalex.org/W2109303365","https://openalex.org/W4234931883","https://openalex.org/W2347488727","https://openalex.org/W2388322292","https://openalex.org/W1895387012","https://openalex.org/W3188962172","https://openalex.org/W2172060412","https://openalex.org/W2772917594"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}