{"id":"https://openalex.org/W4406285631","doi":"https://doi.org/10.1007/s43926-025-00092-x","title":"The role of IoT and XAI convergence in the prediction, explanation, and decision of\u00a0customer perceived value (CPV) in SMEs: a theoretical framework and research proposition perspective","display_name":"The role of IoT and XAI convergence in the prediction, explanation, and decision of\u00a0customer perceived value (CPV) in SMEs: a theoretical framework and research proposition perspective","publication_year":2025,"publication_date":"2025-01-11","ids":{"openalex":"https://openalex.org/W4406285631","doi":"https://doi.org/10.1007/s43926-025-00092-x"},"language":"en","primary_location":{"id":"doi:10.1007/s43926-025-00092-x","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s43926-025-00092-x","pdf_url":"https://link.springer.com/content/pdf/10.1007/s43926-025-00092-x.pdf","source":{"id":"https://openalex.org/S4210230675","display_name":"Discover Internet of Things","issn_l":"2730-7239","issn":["2730-7239"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Discover Internet of Things","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://link.springer.com/content/pdf/10.1007/s43926-025-00092-x.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023765197","display_name":"Kwabena Abrokwah-Larbi","orcid":"https://orcid.org/0000-0002-2131-8697"},"institutions":[{"id":"https://openalex.org/I101993903","display_name":"Namibia University of Science and Technology","ror":"https://ror.org/03gg1ey66","country_code":"NA","type":"education","lineage":["https://openalex.org/I101993903"]}],"countries":["NA"],"is_corresponding":true,"raw_author_name":"Kwabena Abrokwah-Larbi","raw_affiliation_strings":["Department of Marketing, Logistics and Sports Management, Namibia University of Science and Technology, Private Bag, 13388, Windhoek, Namibia"],"affiliations":[{"raw_affiliation_string":"Department of Marketing, Logistics and Sports Management, Namibia University of Science and Technology, Private Bag, 13388, Windhoek, Namibia","institution_ids":["https://openalex.org/I101993903"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5023765197"],"corresponding_institution_ids":["https://openalex.org/I101993903"],"apc_list":{"value":990,"currency":"EUR","value_usd":1067},"apc_paid":{"value":990,"currency":"EUR","value_usd":1067},"fwci":26.903,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.99361849,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"5","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5332084894180298},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4896135926246643},{"id":"https://openalex.org/keywords/convergence","display_name":"Convergence (economics)","score":0.4697962999343872},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.4557092785835266},{"id":"https://openalex.org/keywords/proposition","display_name":"Proposition","score":0.44994041323661804},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4106503427028656},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3593619465827942},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.18008875846862793},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.1259775459766388},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09106433391571045}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5332084894180298},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4896135926246643},{"id":"https://openalex.org/C2777303404","wikidata":"https://www.wikidata.org/wiki/Q759757","display_name":"Convergence (economics)","level":2,"score":0.4697962999343872},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.4557092785835266},{"id":"https://openalex.org/C2777152325","wikidata":"https://www.wikidata.org/wiki/Q108163","display_name":"Proposition","level":2,"score":0.44994041323661804},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4106503427028656},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3593619465827942},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.18008875846862793},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.1259775459766388},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09106433391571045},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s43926-025-00092-x","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s43926-025-00092-x","pdf_url":"https://link.springer.com/content/pdf/10.1007/s43926-025-00092-x.pdf","source":{"id":"https://openalex.org/S4210230675","display_name":"Discover Internet of Things","issn_l":"2730-7239","issn":["2730-7239"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Discover Internet of Things","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:2573e60e8ae943bcb114501120422aef","is_oa":true,"landing_page_url":"https://doaj.org/article/2573e60e8ae943bcb114501120422aef","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Discover Internet of Things, Vol 5, Iss 1, Pp 1-25 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1007/s43926-025-00092-x","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s43926-025-00092-x","pdf_url":"https://link.springer.com/content/pdf/10.1007/s43926-025-00092-x.pdf","source":{"id":"https://openalex.org/S4210230675","display_name":"Discover Internet of Things","issn_l":"2730-7239","issn":["2730-7239"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Discover Internet of Things","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.7799999713897705,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4406285631.pdf","grobid_xml":"https://content.openalex.org/works/W4406285631.grobid-xml"},"referenced_works_count":155,"referenced_works":["https://openalex.org/W1548644355","https://openalex.org/W1584883541","https://openalex.org/W1602112707","https://openalex.org/W1997429116","https://openalex.org/W2021949104","https://openalex.org/W2025387955","https://openalex.org/W2029655155","https://openalex.org/W2037846525","https://openalex.org/W2084163885","https://openalex.org/W2086642814","https://openalex.org/W2466303845","https://openalex.org/W2548728501","https://openalex.org/W2568581969","https://openalex.org/W2613310014","https://openalex.org/W2614408771","https://openalex.org/W2747680751","https://openalex.org/W2784450991","https://openalex.org/W2796886974","https://openalex.org/W2802257046","https://openalex.org/W2806803706","https://openalex.org/W2911267648","https://openalex.org/W2915663629","https://openalex.org/W2917157846","https://openalex.org/W2919115771","https://openalex.org/W2921773942","https://openalex.org/W2944615123","https://openalex.org/W2963301992","https://openalex.org/W2964248614","https://openalex.org/W2974907062","https://openalex.org/W2980242740","https://openalex.org/W2990548566","https://openalex.org/W2991136431","https://openalex.org/W2994898777","https://openalex.org/W3000094279","https://openalex.org/W3001764239","https://openalex.org/W3003407835","https://openalex.org/W3004885980","https://openalex.org/W3010760474","https://openalex.org/W3014675721","https://openalex.org/W3016293000","https://openalex.org/W3016399951","https://openalex.org/W3023195869","https://openalex.org/W3025850044","https://openalex.org/W3032636897","https://openalex.org/W3041288499","https://openalex.org/W3086811561","https://openalex.org/W3087285748","https://openalex.org/W3093449804","https://openalex.org/W3094418071","https://openalex.org/W3095711016","https://openalex.org/W3116073702","https://openalex.org/W3126346516","https://openalex.org/W3133730605","https://openalex.org/W3135010207","https://openalex.org/W3135290390","https://openalex.org/W3152268000","https://openalex.org/W3153480621","https://openalex.org/W3159928616","https://openalex.org/W3163183564","https://openalex.org/W3167835154","https://openalex.org/W3178180748","https://openalex.org/W3183198896","https://openalex.org/W3198134704","https://openalex.org/W3198298260","https://openalex.org/W3198525581","https://openalex.org/W3200273230","https://openalex.org/W3201952397","https://openalex.org/W3208377465","https://openalex.org/W3210159868","https://openalex.org/W3211352205","https://openalex.org/W3211639647","https://openalex.org/W3214404698","https://openalex.org/W3216065183","https://openalex.org/W4200000052","https://openalex.org/W4205177168","https://openalex.org/W4206661490","https://openalex.org/W4210648917","https://openalex.org/W4224220194","https://openalex.org/W4230590011","https://openalex.org/W4238559129","https://openalex.org/W4247050319","https://openalex.org/W4280649430","https://openalex.org/W4281255712","https://openalex.org/W4281894768","https://openalex.org/W4281934010","https://openalex.org/W4283170759","https://openalex.org/W4290666426","https://openalex.org/W4292259733","https://openalex.org/W4293176029","https://openalex.org/W4297964528","https://openalex.org/W4306959364","https://openalex.org/W4311326700","https://openalex.org/W4311426571","https://openalex.org/W4313524080","https://openalex.org/W4315465115","https://openalex.org/W4315780520","https://openalex.org/W4316037621","https://openalex.org/W4319443140","https://openalex.org/W4319661652","https://openalex.org/W4320002812","https://openalex.org/W4320476369","https://openalex.org/W4321617096","https://openalex.org/W4322490125","https://openalex.org/W4322769471","https://openalex.org/W4323314291","https://openalex.org/W4324131311","https://openalex.org/W4324135233","https://openalex.org/W4360981792","https://openalex.org/W4366189228","https://openalex.org/W4366262984","https://openalex.org/W4367052490","https://openalex.org/W4377695283","https://openalex.org/W4378602926","https://openalex.org/W4379646163","https://openalex.org/W4381327855","https://openalex.org/W4381514061","https://openalex.org/W4383163019","https://openalex.org/W4384937490","https://openalex.org/W4385059984","https://openalex.org/W4386142022","https://openalex.org/W4386837950","https://openalex.org/W4387007843","https://openalex.org/W4387146008","https://openalex.org/W4387340761","https://openalex.org/W4387497674","https://openalex.org/W4387903109","https://openalex.org/W4388430763","https://openalex.org/W4388782379","https://openalex.org/W4388960723","https://openalex.org/W4389912669","https://openalex.org/W4390784191","https://openalex.org/W4391198736","https://openalex.org/W4391217292","https://openalex.org/W4391383639","https://openalex.org/W4391691200","https://openalex.org/W4392591648","https://openalex.org/W4393107530","https://openalex.org/W4393115925","https://openalex.org/W4393972214","https://openalex.org/W4393992045","https://openalex.org/W4394866983","https://openalex.org/W4394910540","https://openalex.org/W4395481194","https://openalex.org/W4397026497","https://openalex.org/W4400058707","https://openalex.org/W4400135851","https://openalex.org/W4400660279","https://openalex.org/W4400997965","https://openalex.org/W4401011076","https://openalex.org/W4401276540","https://openalex.org/W4402167863","https://openalex.org/W4402531473","https://openalex.org/W4403835501","https://openalex.org/W4403946781","https://openalex.org/W6780673046"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2349990005","https://openalex.org/W19473193","https://openalex.org/W2369153420","https://openalex.org/W2388815250","https://openalex.org/W2394094611","https://openalex.org/W15182647","https://openalex.org/W3131834081","https://openalex.org/W2366429403","https://openalex.org/W1738715547"],"abstract_inverted_index":{"The":[0,62,104],"goal":[1],"of":[2,12,49,203],"this":[3,122],"study":[4,37],"is":[5,158],"to":[6,81,144,207,213],"look":[7],"at":[8],"how":[9,40,196],"the":[10,18,88,117,131,145,200],"convergence":[11,34,201],"IoT":[13,67,70,91,166,204],"and":[14,21,32,56,77,92,95,99,107,138,141,149,168,182,205,211],"XAI":[15,54,93,178,206],"(IoT-XAI)":[16],"effects":[17],"explanation,":[19,98],"prediction,":[20,97,188],"decision-making":[22,100],"on":[23,59,64,116,130,185],"customer":[24],"perceived":[25],"value":[26],"(CPV)":[27],"in":[28,112,121],"SMEs,":[29],"utilising":[30],"CPV":[31,60,78,96,139,155,163,187,209],"IoT-XAI":[33],"theories.":[35],"This":[36,193],"also":[38],"investigates":[39],"customer-IoT":[41,65,152],"interaction":[42,153],"influences":[43],"deep":[44,73],"learning":[45,74],"(DL)":[46],"model":[47],"prediction":[48],"CPV,":[50],"as":[51,53],"well":[52],"explanation":[55,140],"decision":[57],"making":[58],"prediction.":[61,174],"literature":[63],"interaction,":[66],"physical":[68],"objects,":[69],"data":[71,164],"analysis,":[72],"model,":[75],"XAI,":[76,137],"was":[79],"reviewed":[80],"develop":[82],"a":[83,176],"theoretical":[84,105,118,147],"framework":[85,106,119,148],"for":[86,173],"investigating":[87],"relationships":[89],"between":[90,133],"convergence,":[94],"towards":[101],"personalised":[102],"marketing.":[103,192],"research":[108,126,150],"propositions":[109,127],"are":[110],"depicted":[111],"Fig.":[113],"1.":[114],"Drawing":[115],"used":[120],"study,":[123],"eight":[124],"key":[125],"were":[128],"developed":[129],"relationship":[132],"customers,":[134],"IoT,":[135],"DL,":[136],"decision.":[142],"According":[143],"created":[146],"propositions,":[151],"generates":[154],"data,":[156],"which":[157,189],"then":[159],"converted":[160],"into":[161,170],"structured":[162],"by":[165],"analytics":[167],"fed":[169],"DL":[171],"models":[172,179],"As":[175],"result,":[177],"produce":[180],"explanations":[181,210],"decisions":[183,212],"based":[184],"DL-enabled":[186],"guides":[190],"personalise":[191],"paper":[194],"explains":[195],"SMEs":[197],"may":[198],"leverage":[199],"capabilities":[202],"generate":[208],"modify":[214],"their":[215],"personalize":[216],"marketing":[217],"methods.":[218]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5}],"updated_date":"2026-03-17T17:19:04.345684","created_date":"2025-10-10T00:00:00"}
