{"id":"https://openalex.org/W4308627383","doi":"https://doi.org/10.1007/s42786-022-00046-9","title":"Investigating factors for using insurance apps by customers: a study of a developing country","display_name":"Investigating factors for using insurance apps by customers: a study of a developing country","publication_year":2022,"publication_date":"2022-10-01","ids":{"openalex":"https://openalex.org/W4308627383","doi":"https://doi.org/10.1007/s42786-022-00046-9"},"language":"en","primary_location":{"id":"doi:10.1007/s42786-022-00046-9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s42786-022-00046-9","pdf_url":"https://link.springer.com/content/pdf/10.1007/s42786-022-00046-9.pdf","source":{"id":"https://openalex.org/S4210177615","display_name":"Journal of Banking and Financial Technology","issn_l":"2524-7956","issn":["2524-7956","2524-7964"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Banking and Financial Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s42786-022-00046-9.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041814560","display_name":"Qu\u1ed1c Trung Ph\u1ea1m","orcid":"https://orcid.org/0000-0003-4197-3725"},"institutions":[{"id":"https://openalex.org/I123565023","display_name":"Vietnam National University Ho Chi Minh City","ror":"https://ror.org/00waaqh38","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023"]},{"id":"https://openalex.org/I47265099","display_name":"Ho Chi Minh City University of Technology","ror":"https://ror.org/04qva2324","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023","https://openalex.org/I47265099"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Quoc Trung Pham","raw_affiliation_strings":["Ho Chi Minh City University of Technology (VNU-HCM), Ho Chi Minh City, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ho Chi Minh City University of Technology (VNU-HCM), Ho Chi Minh City, Vietnam","institution_ids":["https://openalex.org/I47265099","https://openalex.org/I123565023"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028285900","display_name":"Huynh Ngoc Diem Nguyen","orcid":null},"institutions":[{"id":"https://openalex.org/I123565023","display_name":"Vietnam National University Ho Chi Minh City","ror":"https://ror.org/00waaqh38","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023"]},{"id":"https://openalex.org/I47265099","display_name":"Ho Chi Minh City University of Technology","ror":"https://ror.org/04qva2324","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023","https://openalex.org/I47265099"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Huynh Ngoc Diem Nguyen","raw_affiliation_strings":["Ho Chi Minh City University of Technology (VNU-HCM), Ho Chi Minh City, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ho Chi Minh City University of Technology (VNU-HCM), Ho Chi Minh City, Vietnam","institution_ids":["https://openalex.org/I47265099","https://openalex.org/I123565023"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064136287","display_name":"Sanjay Misra","orcid":"https://orcid.org/0000-0002-3556-9331"},"institutions":[{"id":"https://openalex.org/I19923696","display_name":"\u00d8stfold University College","ror":"https://ror.org/04gf7fp41","country_code":"NO","type":"education","lineage":["https://openalex.org/I19923696"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Sanjay Misra","raw_affiliation_strings":["Ostfold University College, Halden, Norway"],"raw_orcid":"https://orcid.org/0000-0002-3556-9331","affiliations":[{"raw_affiliation_string":"Ostfold University College, Halden, Norway","institution_ids":["https://openalex.org/I19923696"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091767611","display_name":"Abhavya Misra","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Abhavya Misra","raw_affiliation_strings":["Guild Insurance Group, Brandon, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Guild Insurance Group, Brandon, Canada","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5064136287"],"corresponding_institution_ids":["https://openalex.org/I19923696"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":{"value":2390,"currency":"EUR","value_usd":2990},"fwci":0.466,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.83770357,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"6","issue":"2","first_page":"149","last_page":"157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cronbachs-alpha","display_name":"Cronbach's alpha","score":0.812453031539917},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.5650566220283508},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.48596227169036865},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.4787299335002899},{"id":"https://openalex.org/keywords/pearson-product-moment-correlation-coefficient","display_name":"Pearson product-moment correlation coefficient","score":0.4668933153152466},{"id":"https://openalex.org/keywords/regression-analysis","display_name":"Regression analysis","score":0.4485982358455658},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.4475395083427429},{"id":"https://openalex.org/keywords/actuarial-science","display_name":"Actuarial science","score":0.40544161200523376},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.40123751759529114},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.1247468888759613},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.06749191880226135}],"concepts":[{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.812453031539917},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5650566220283508},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48596227169036865},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.4787299335002899},{"id":"https://openalex.org/C55078378","wikidata":"https://www.wikidata.org/wiki/Q1136628","display_name":"Pearson product-moment correlation coefficient","level":2,"score":0.4668933153152466},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.4485982358455658},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4475395083427429},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.40544161200523376},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40123751759529114},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1247468888759613},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06749191880226135},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s42786-022-00046-9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s42786-022-00046-9","pdf_url":"https://link.springer.com/content/pdf/10.1007/s42786-022-00046-9.pdf","source":{"id":"https://openalex.org/S4210177615","display_name":"Journal of Banking and Financial Technology","issn_l":"2524-7956","issn":["2524-7956","2524-7964"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Banking and Financial Technology","raw_type":"journal-article"},{"id":"pmh:oai:hiof.brage.unit.no:11250/3046396","is_oa":true,"landing_page_url":"https://hdl.handle.net/11250/3046396","pdf_url":null,"source":{"id":"https://openalex.org/S4306401716","display_name":"Duo Research Archive (University of Oslo)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I184942183","host_organization_name":"University of Oslo","host_organization_lineage":["https://openalex.org/I184942183"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"149-157","raw_type":"info:eu-repo/semantics/other"},{"id":"pmh:oai:pubmedcentral.nih.gov:9645755","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/9645755","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"J BANK FINANC TECHNOL","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.1007/s42786-022-00046-9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s42786-022-00046-9","pdf_url":"https://link.springer.com/content/pdf/10.1007/s42786-022-00046-9.pdf","source":{"id":"https://openalex.org/S4210177615","display_name":"Journal of Banking and Financial Technology","issn_l":"2524-7956","issn":["2524-7956","2524-7964"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Banking and Financial Technology","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.46000000834465027,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4308627383.pdf","grobid_xml":"https://content.openalex.org/works/W4308627383.grobid-xml"},"referenced_works_count":10,"referenced_works":["https://openalex.org/W2033943395","https://openalex.org/W2100379340","https://openalex.org/W2168569455","https://openalex.org/W2767362296","https://openalex.org/W2912488061","https://openalex.org/W3004368268","https://openalex.org/W3096157197","https://openalex.org/W4244286381","https://openalex.org/W4252846650","https://openalex.org/W4253262538"],"related_works":["https://openalex.org/W4293793418","https://openalex.org/W2005199226","https://openalex.org/W4316086319","https://openalex.org/W2065502591","https://openalex.org/W2617619553","https://openalex.org/W3122187488","https://openalex.org/W2236195653","https://openalex.org/W4315852427","https://openalex.org/W3159140567","https://openalex.org/W2784892907"],"abstract_inverted_index":{"Abstract":[0],"With":[1],"the":[2,17,30,51,55,66,101,108,124,135,139,149],"fast":[3],"development":[4],"of":[5,19,27,41,58,119,126,155],"insurtech,":[6],"many":[7],"researchers":[8],"are":[9,83,114,145],"doing":[10],"research":[11,28,68],"in":[12,32,61,77,157],"understanding":[13],"customer":[14],"behavior":[15],"regarding":[16],"adoption":[18],"insurance":[20,56,112,153],"applications.":[21],"However,":[22,123],"there":[23],"is":[24,44,70,130],"a":[25,47],"lack":[26],"on":[29,73,128,134],"subject":[31],"developing":[33],"countries":[34],"such":[35,88],"as":[36,89],"Vietnam.":[37,62,158],"The":[38],"primary":[39],"purpose":[40],"this":[42,64],"article":[43],"to":[45,53,110,147,151],"develop":[46],"predictive":[48],"model":[49],"for":[50],"intention":[52,109,150],"use":[54,111,152],"application":[57],"individual":[59],"customers":[60,156],"In":[63],"research,":[65],"quantitative":[67],"method":[69],"conducted":[71],"based":[72,133],"survey":[74],"data":[75],"collected":[76],"Ho":[78],"Chi":[79],"Minh":[80],"City.":[81],"Data":[82],"tested":[84],"using":[85],"various":[86],"methods,":[87],"Cronbach\u2019s":[90],"Alpha,":[91],"EFA,":[92],"Pearson":[93],"correlation":[94],"test,":[95],"and":[96,121],"multiple":[97],"linear":[98],"regression.":[99],"From":[100,138],"analysis":[102,140],"results,":[103,141],"some":[104,142],"factors":[105],"positively":[106],"influencing":[107],"applications":[113,154],"identified,":[115],"including":[116],"Trust,":[117],"Ease":[118],"Use,":[120],"Usefulness.":[122],"impact":[125],"Risk":[127],"Usefulness":[129],"not":[131],"confirmed":[132],"sample":[136],"data.":[137],"managerial":[143],"implications":[144],"made":[146],"improve":[148]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}