{"id":"https://openalex.org/W4410172402","doi":"https://doi.org/10.1007/s40815-025-02044-7","title":"Performance Evaluation of Operators in the Telecommunication Industry","display_name":"Performance Evaluation of Operators in the Telecommunication Industry","publication_year":2025,"publication_date":"2025-05-07","ids":{"openalex":"https://openalex.org/W4410172402","doi":"https://doi.org/10.1007/s40815-025-02044-7"},"language":"en","primary_location":{"id":"doi:10.1007/s40815-025-02044-7","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s40815-025-02044-7","pdf_url":"https://link.springer.com/content/pdf/10.1007/s40815-025-02044-7.pdf","source":{"id":"https://openalex.org/S18792341","display_name":"International Journal of Fuzzy Systems","issn_l":"1562-2479","issn":["1562-2479","2199-3211"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Fuzzy Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s40815-025-02044-7.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063696991","display_name":"Nezir Ayd\u0131n","orcid":"https://orcid.org/0000-0003-3621-0619"},"institutions":[{"id":"https://openalex.org/I4101805","display_name":"Y\u0131ld\u0131z Technical University","ror":"https://ror.org/0547yzj13","country_code":"TR","type":"education","lineage":["https://openalex.org/I4101805"]},{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA","TR"],"is_corresponding":false,"raw_author_name":"Nezir Aydin","raw_affiliation_strings":["College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","Department of Industrial Engineering, Yildiz Technical University, 34349, Besiktas/Istanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]},{"raw_affiliation_string":"Department of Industrial Engineering, Yildiz Technical University, 34349, Besiktas/Istanbul, Turkey","institution_ids":["https://openalex.org/I4101805"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063499430","display_name":"Funda Samanl\u0131o\u011flu","orcid":"https://orcid.org/0000-0003-3838-8824"},"institutions":[{"id":"https://openalex.org/I132286405","display_name":"Kadir Has University","ror":"https://ror.org/03zzckc47","country_code":"TR","type":"education","lineage":["https://openalex.org/I132286405"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Funda Samanlioglu","raw_affiliation_strings":["Department of Industrial Engineering, Kadir Has University, 34083, Cibali/Istanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Kadir Has University, 34083, Cibali/Istanbul, Turkey","institution_ids":["https://openalex.org/I132286405"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5117467940","display_name":"Yusuf Burakhan Sert","orcid":null},"institutions":[{"id":"https://openalex.org/I4210163979","display_name":"Antalya IVF","ror":"https://ror.org/05b8d3v21","country_code":"TR","type":"healthcare","lineage":["https://openalex.org/I4210163979"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Yusuf Burakhan Sert","raw_affiliation_strings":["SunExpress Airlines, 07230, Antalya, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SunExpress Airlines, 07230, Antalya, Turkey","institution_ids":["https://openalex.org/I4210163979"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045949877","display_name":"Hao Yu","orcid":"https://orcid.org/0000-0002-2091-5983"},"institutions":[{"id":"https://openalex.org/I78037679","display_name":"UiT The Arctic University of Norway","ror":"https://ror.org/00wge5k78","country_code":"NO","type":"education","lineage":["https://openalex.org/I78037679"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Hao Yu","raw_affiliation_strings":["Department of Industrial Engineering, UiT-The Arctic University of Norway, 8514, Narvik, Norway"],"raw_orcid":"https://orcid.org/0000-0002-2091-5983","affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, UiT-The Arctic University of Norway, 8514, Narvik, Norway","institution_ids":["https://openalex.org/I78037679"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011658703","display_name":"Vladimir \u0160imi\u0107","orcid":"https://orcid.org/0000-0001-5709-3744"},"institutions":[{"id":"https://openalex.org/I197347611","display_name":"Korea University","ror":"https://ror.org/047dqcg40","country_code":"KR","type":"education","lineage":["https://openalex.org/I197347611"]},{"id":"https://openalex.org/I4068193","display_name":"University of Belgrade","ror":"https://ror.org/02qsmb048","country_code":"RS","type":"education","lineage":["https://openalex.org/I4068193"]},{"id":"https://openalex.org/I99908691","display_name":"Yuan Ze University","ror":"https://ror.org/01fv1ds98","country_code":"TW","type":"education","lineage":["https://openalex.org/I99908691"]}],"countries":["KR","RS","TW"],"is_corresponding":false,"raw_author_name":"Vladimir Simic","raw_affiliation_strings":["Department of Computer Science and Engineering, College of Informatics, Korea University, Seoul, 02841, Republic of Korea","University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11010, Belgrade, Serbia","Yuan Ze University, College of Engineering, Department of Industrial Engineering and Management, Taoyuan City, 320315, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, College of Informatics, Korea University, Seoul, 02841, Republic of Korea","institution_ids":["https://openalex.org/I197347611"]},{"raw_affiliation_string":"University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11010, Belgrade, Serbia","institution_ids":["https://openalex.org/I4068193"]},{"raw_affiliation_string":"Yuan Ze University, College of Engineering, Department of Industrial Engineering and Management, Taoyuan City, 320315, Taiwan","institution_ids":["https://openalex.org/I99908691"]}]}],"institutions":[],"countries_distinct_count":6,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5045949877"],"corresponding_institution_ids":["https://openalex.org/I78037679"],"apc_list":{"value":3490,"currency":"USD","value_usd":3490},"apc_paid":{"value":3490,"currency":"USD","value_usd":3490},"fwci":2.2801,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.87631857,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"28","issue":"5","first_page":"1732","last_page":"1747"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9674000144004822,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9674000144004822,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9016000032424927,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computational-intelligence","display_name":"Computational intelligence","score":0.6950359344482422},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.5902706980705261},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.44650956988334656},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3467155992984772},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.14132526516914368}],"concepts":[{"id":"https://openalex.org/C139502532","wikidata":"https://www.wikidata.org/wiki/Q1122090","display_name":"Computational intelligence","level":2,"score":0.6950359344482422},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.5902706980705261},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44650956988334656},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3467155992984772},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.14132526516914368}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s40815-025-02044-7","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s40815-025-02044-7","pdf_url":"https://link.springer.com/content/pdf/10.1007/s40815-025-02044-7.pdf","source":{"id":"https://openalex.org/S18792341","display_name":"International Journal of Fuzzy Systems","issn_l":"1562-2479","issn":["1562-2479","2199-3211"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Fuzzy Systems","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1007/s40815-025-02044-7","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s40815-025-02044-7","pdf_url":"https://link.springer.com/content/pdf/10.1007/s40815-025-02044-7.pdf","source":{"id":"https://openalex.org/S18792341","display_name":"International Journal of Fuzzy Systems","issn_l":"1562-2479","issn":["1562-2479","2199-3211"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Fuzzy Systems","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320309820","display_name":"Universitetet i Troms\u00f8","ror":"https://ror.org/00wge5k78"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4410172402.pdf","grobid_xml":"https://content.openalex.org/works/W4410172402.grobid-xml"},"referenced_works_count":67,"referenced_works":["https://openalex.org/W50462180","https://openalex.org/W1564286721","https://openalex.org/W1965926123","https://openalex.org/W1972771284","https://openalex.org/W1973278173","https://openalex.org/W1974308463","https://openalex.org/W1983364918","https://openalex.org/W2004189971","https://openalex.org/W2011457410","https://openalex.org/W2021827766","https://openalex.org/W2025396079","https://openalex.org/W2037623946","https://openalex.org/W2046078150","https://openalex.org/W2053190248","https://openalex.org/W2065109455","https://openalex.org/W2067214008","https://openalex.org/W2067442047","https://openalex.org/W2078955696","https://openalex.org/W2116365436","https://openalex.org/W2174100259","https://openalex.org/W2174250115","https://openalex.org/W2252758344","https://openalex.org/W2292317807","https://openalex.org/W2327408831","https://openalex.org/W2481171691","https://openalex.org/W2496424549","https://openalex.org/W2516085608","https://openalex.org/W2519445520","https://openalex.org/W2553269151","https://openalex.org/W2570038283","https://openalex.org/W2642582072","https://openalex.org/W2738448862","https://openalex.org/W2766737604","https://openalex.org/W2808071590","https://openalex.org/W2888791340","https://openalex.org/W2891953200","https://openalex.org/W2897088503","https://openalex.org/W2897258701","https://openalex.org/W2897683391","https://openalex.org/W2899410322","https://openalex.org/W2903616776","https://openalex.org/W2907929461","https://openalex.org/W2912812003","https://openalex.org/W2915878921","https://openalex.org/W2921536415","https://openalex.org/W2922128693","https://openalex.org/W2942105380","https://openalex.org/W2948348724","https://openalex.org/W2952314276","https://openalex.org/W2965839923","https://openalex.org/W2967222680","https://openalex.org/W2997318768","https://openalex.org/W3002996491","https://openalex.org/W3109496622","https://openalex.org/W3112577414","https://openalex.org/W3117699358","https://openalex.org/W3124495897","https://openalex.org/W3124981722","https://openalex.org/W3125544192","https://openalex.org/W3125863232","https://openalex.org/W3129311377","https://openalex.org/W4284957900","https://openalex.org/W4289254296","https://openalex.org/W4312064882","https://openalex.org/W4362549652","https://openalex.org/W4396858366","https://openalex.org/W4402821127"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"Abstract":[0],"One":[1],"of":[2,87,122],"the":[3,50,84,93,108,119,125,153,163,166],"pioneer":[4],"technological":[5],"developments":[6],"for":[7,162],"society":[8,70],"is":[9,14,115,144],"telecommunication.":[10],"Thus,":[11],"related":[12],"industry":[13],"proliferating":[15],"worldwide,":[16],"and":[17,28,60,68,160],"this":[18],"acceleration":[19],"forces":[20],"companies":[21,54,127],"to":[22,31,43,64,91,117,151],"constantly":[23,56],"increase":[24,61],"their":[25,58],"service":[26,62,97],"quality":[27,63],"product":[29],"variety":[30],"attract":[32],"new":[33],"customers.":[34],"Especially":[35],"in":[36,49,99,165],"regions":[37],"with":[38],"high":[39],"growth,":[40],"losing":[41],"customers":[42],"competitors":[44],"(s)":[45],"causes":[46],"considerable":[47],"costs":[48],"long":[51],"run.":[52],"Therefore,":[53],"should":[55],"test":[57],"products":[59],"continue":[65],"customer":[66,80,90],"loyalty":[67],"help":[69],"communicate":[71],"better.":[72],"This":[73],"study":[74],"considers":[75],"almost":[76],"all":[77],"scenarios":[78],"a":[79,89,148],"can":[81],"encounter,":[82],"from":[83],"first":[85],"step":[86],"being":[88],"canceling":[92],"contract.":[94],"Three":[95],"telecommunication":[96,126,167],"operators":[98],"Turkiye":[100],"are":[101,128],"reviewed":[102],"based":[103],"on":[104],"15":[105],"criteria.":[106,123],"First,":[107],"\u201chesitant":[109],"fuzzy":[110,132],"Analytic":[111],"Hierarchy":[112],"Process\u201d":[113],"(HF-AHP)":[114],"employed":[116],"compute":[118],"importance":[120],"weights":[121],"Then,":[124],"assessed":[129],"via":[130],"hesitant":[131],"\u201cVIsekriterijumska":[133],"optimizacija":[134],"i":[135],"KOmpromisno":[136],"Resenje\u201d":[137],"(HF-VIKOR),":[138],"considering":[139],"these":[140],"criteria\u2019s":[141],"weights.":[142],"HF-TOPSIS":[143],"also":[145],"applied":[146],"as":[147],"comparative":[149],"analysis":[150],"validate":[152],"study\u2019s":[154],"outcomes.":[155],"Results":[156],"provide":[157],"valuable":[158],"outcomes":[159],"policies":[161],"decision-makers":[164],"industry.":[168]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}