{"id":"https://openalex.org/W4294091440","doi":"https://doi.org/10.1007/s40593-022-00311-4","title":"Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users\u2019 Interactions with New Technology in Massive Open Online Courses","display_name":"Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users\u2019 Interactions with New Technology in Massive Open Online Courses","publication_year":2022,"publication_date":"2022-09-01","ids":{"openalex":"https://openalex.org/W4294091440","doi":"https://doi.org/10.1007/s40593-022-00311-4"},"language":"en","primary_location":{"id":"doi:10.1007/s40593-022-00311-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40593-022-00311-4","pdf_url":null,"source":{"id":"https://openalex.org/S171267539","display_name":"International Journal of Artificial Intelligence in Education","issn_l":"1560-4292","issn":["1560-4292","1560-4306"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence in Education","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010851477","display_name":"Songhee Han","orcid":"https://orcid.org/0000-0002-8984-7560"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Songhee Han","raw_affiliation_strings":["Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA"],"raw_orcid":"https://orcid.org/0000-0002-8984-7560","affiliations":[{"raw_affiliation_string":"Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA","institution_ids":["https://openalex.org/I86519309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100343930","display_name":"Min Liu","orcid":"https://orcid.org/0000-0003-0735-1148"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Min Liu","raw_affiliation_strings":["Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA","institution_ids":["https://openalex.org/I86519309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050927864","display_name":"Zilong Pan","orcid":"https://orcid.org/0000-0001-7641-0362"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zilong Pan","raw_affiliation_strings":["Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA","institution_ids":["https://openalex.org/I86519309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080370402","display_name":"Ying Cai","orcid":"https://orcid.org/0000-0002-3611-630X"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ying Cai","raw_affiliation_strings":["Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA","institution_ids":["https://openalex.org/I86519309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059921716","display_name":"Peixia Shao","orcid":"https://orcid.org/0009-0009-8198-3910"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Peixia Shao","raw_affiliation_strings":["Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Curriculum and Instruction, The University of Texas at Austin, Austin, TX, USA","institution_ids":["https://openalex.org/I86519309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5010851477"],"corresponding_institution_ids":["https://openalex.org/I86519309"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":2.6362,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.91200152,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"33","issue":"3","first_page":"752","last_page":"780"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9547770023345947},{"id":"https://openalex.org/keywords/first-language","display_name":"First language","score":0.6109753847122192},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5193458795547485},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4378376007080078},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3839954137802124},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3470803499221802},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.2245972752571106},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.18832439184188843}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9547770023345947},{"id":"https://openalex.org/C171041071","wikidata":"https://www.wikidata.org/wiki/Q36870","display_name":"First language","level":2,"score":0.6109753847122192},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5193458795547485},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4378376007080078},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3839954137802124},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3470803499221802},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.2245972752571106},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.18832439184188843},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s40593-022-00311-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40593-022-00311-4","pdf_url":null,"source":{"id":"https://openalex.org/S171267539","display_name":"International Journal of Artificial Intelligence in Education","issn_l":"1560-4292","issn":["1560-4292","1560-4306"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence in Education","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4","score":0.8600000143051147}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":75,"referenced_works":["https://openalex.org/W632358656","https://openalex.org/W1026558016","https://openalex.org/W1496253462","https://openalex.org/W1508863599","https://openalex.org/W1511434862","https://openalex.org/W1618175660","https://openalex.org/W1841352775","https://openalex.org/W1943831590","https://openalex.org/W1973492505","https://openalex.org/W1990520274","https://openalex.org/W1991015565","https://openalex.org/W2003256231","https://openalex.org/W2009783110","https://openalex.org/W2038433998","https://openalex.org/W2043920660","https://openalex.org/W2050075077","https://openalex.org/W2056571671","https://openalex.org/W2057012437","https://openalex.org/W2065065307","https://openalex.org/W2066384970","https://openalex.org/W2082294121","https://openalex.org/W2095907032","https://openalex.org/W2108802863","https://openalex.org/W2338288000","https://openalex.org/W2405187948","https://openalex.org/W2470798454","https://openalex.org/W2482064000","https://openalex.org/W2487652696","https://openalex.org/W2519974261","https://openalex.org/W2530609423","https://openalex.org/W2540549198","https://openalex.org/W2749490906","https://openalex.org/W2765338544","https://openalex.org/W2784193494","https://openalex.org/W2788064573","https://openalex.org/W2792467893","https://openalex.org/W2796783114","https://openalex.org/W2890681532","https://openalex.org/W2894494473","https://openalex.org/W2925515791","https://openalex.org/W2940884072","https://openalex.org/W2943485487","https://openalex.org/W2945194754","https://openalex.org/W2946940662","https://openalex.org/W2952696298","https://openalex.org/W2973537858","https://openalex.org/W2991833891","https://openalex.org/W3022339302","https://openalex.org/W3024719446","https://openalex.org/W3029044752","https://openalex.org/W3030085124","https://openalex.org/W3031500361","https://openalex.org/W3032178096","https://openalex.org/W3088440420","https://openalex.org/W3100581793","https://openalex.org/W3101433089","https://openalex.org/W3108815528","https://openalex.org/W3157197057","https://openalex.org/W3160674997","https://openalex.org/W3176440168","https://openalex.org/W3187133801","https://openalex.org/W3216468767","https://openalex.org/W4213203962","https://openalex.org/W4230585815","https://openalex.org/W4232669686","https://openalex.org/W4233076037","https://openalex.org/W4250727746","https://openalex.org/W4251194592","https://openalex.org/W4280558692","https://openalex.org/W4301909976","https://openalex.org/W4388169547","https://openalex.org/W6648224666","https://openalex.org/W6741208734","https://openalex.org/W6788119825","https://openalex.org/W7025000270"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":4}],"updated_date":"2026-05-29T09:21:14.243279","created_date":"2025-10-10T00:00:00"}
