{"id":"https://openalex.org/W7118128083","doi":"https://doi.org/10.1007/s40558-025-00356-w","title":"A hybrid approach for customer churn prediction and prevention in tourism","display_name":"A hybrid approach for customer churn prediction and prevention in tourism","publication_year":2026,"publication_date":"2026-01-04","ids":{"openalex":"https://openalex.org/W7118128083","doi":"https://doi.org/10.1007/s40558-025-00356-w"},"language":"en","primary_location":{"id":"doi:10.1007/s40558-025-00356-w","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-025-00356-w","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & Tourism","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5121893984","display_name":"Ghazaleh Motamedi","orcid":null},"institutions":[{"id":"https://openalex.org/I158248296","display_name":"Amirkabir University of Technology","ror":"https://ror.org/04gzbav43","country_code":"IR","type":"education","lineage":["https://openalex.org/I158248296"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Ghazaleh Motamedi","raw_affiliation_strings":["Amirkabir University of Technology, Tehran, Islamic Republic of Iran"],"affiliations":[{"raw_affiliation_string":"Amirkabir University of Technology, Tehran, Islamic Republic of Iran","institution_ids":["https://openalex.org/I158248296"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030203064","display_name":"Alireza Sheikh","orcid":"https://orcid.org/0000-0003-1873-5278"},"institutions":[{"id":"https://openalex.org/I158248296","display_name":"Amirkabir University of Technology","ror":"https://ror.org/04gzbav43","country_code":"IR","type":"education","lineage":["https://openalex.org/I158248296"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Alireza Sheikh","raw_affiliation_strings":["Amirkabir University of Technology, Tehran, Islamic Republic of Iran"],"affiliations":[{"raw_affiliation_string":"Amirkabir University of Technology, Tehran, Islamic Republic of Iran","institution_ids":["https://openalex.org/I158248296"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5121902683","display_name":"Alireza Hashemi Golpayegani","orcid":null},"institutions":[{"id":"https://openalex.org/I158248296","display_name":"Amirkabir University of Technology","ror":"https://ror.org/04gzbav43","country_code":"IR","type":"education","lineage":["https://openalex.org/I158248296"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Alireza Hashemi Golpayegani","raw_affiliation_strings":["Amirkabir University of Technology, Tehran, Islamic Republic of Iran"],"affiliations":[{"raw_affiliation_string":"Amirkabir University of Technology, Tehran, Islamic Republic of Iran","institution_ids":["https://openalex.org/I158248296"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023474219","display_name":"Samira Khodabandehlou","orcid":"https://orcid.org/0000-0003-3618-1926"},"institutions":[{"id":"https://openalex.org/I4210107186","display_name":"Hamedan University of Technology","ror":"https://ror.org/01hgb6e08","country_code":"IR","type":"education","lineage":["https://openalex.org/I4210107186"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Samira Khodabandehlou","raw_affiliation_strings":["Department of Computer Engineering, Hamedan University of Technology, Hamedan, Islamic Republic of Iran"],"affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Hamedan University of Technology, Hamedan, Islamic Republic of Iran","institution_ids":["https://openalex.org/I4210107186"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5121902683"],"corresponding_institution_ids":["https://openalex.org/I158248296"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.02454602,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"28","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.8830999732017517,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.8830999732017517,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.027400000020861626,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.017100000753998756,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.656000018119812},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.6553999781608582},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6158999800682068},{"id":"https://openalex.org/keywords/similarity","display_name":"Similarity (geometry)","score":0.5551999807357788},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.41929998993873596},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.38839998841285706},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.3788999915122986}],"concepts":[{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.656000018119812},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.6553999781608582},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6158999800682068},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5795999765396118},{"id":"https://openalex.org/C103278499","wikidata":"https://www.wikidata.org/wiki/Q254465","display_name":"Similarity (geometry)","level":3,"score":0.5551999807357788},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.41929998993873596},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.38839998841285706},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.3788999915122986},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.3749000132083893},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.35350000858306885},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.33079999685287476},{"id":"https://openalex.org/C164866538","wikidata":"https://www.wikidata.org/wiki/Q367351","display_name":"Cluster (spacecraft)","level":2,"score":0.3188999891281128},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.31610000133514404},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.31470000743865967},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.3127000033855438},{"id":"https://openalex.org/C4727928","wikidata":"https://www.wikidata.org/wiki/Q17164759","display_name":"Social network (sociolinguistics)","level":3,"score":0.31209999322891235},{"id":"https://openalex.org/C17212007","wikidata":"https://www.wikidata.org/wiki/Q5511111","display_name":"Fuzzy clustering","level":3,"score":0.30090001225471497},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.2865000069141388},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.28459998965263367},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28290000557899475},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.27149999141693115}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s40558-025-00356-w","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-025-00356-w","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & Tourism","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6325239539146423,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W1986943331","https://openalex.org/W2001706356","https://openalex.org/W2017254898","https://openalex.org/W2088358405","https://openalex.org/W2253527381","https://openalex.org/W2423024114","https://openalex.org/W2615973898","https://openalex.org/W2749765311","https://openalex.org/W2901273918","https://openalex.org/W2916634624","https://openalex.org/W2969701135","https://openalex.org/W3035427259","https://openalex.org/W3090560252","https://openalex.org/W3101635875","https://openalex.org/W3110570242","https://openalex.org/W3112248285","https://openalex.org/W3135733620","https://openalex.org/W3158323294","https://openalex.org/W3192497121","https://openalex.org/W4210273262","https://openalex.org/W4212776284","https://openalex.org/W4287512390","https://openalex.org/W4297833726","https://openalex.org/W4306654997","https://openalex.org/W4311780236","https://openalex.org/W4313557196","https://openalex.org/W4321502812","https://openalex.org/W4379654025","https://openalex.org/W4381926177","https://openalex.org/W4386127246","https://openalex.org/W4388440215","https://openalex.org/W4388819973","https://openalex.org/W4390848474","https://openalex.org/W4391482552","https://openalex.org/W4394010018","https://openalex.org/W4396807661","https://openalex.org/W4398152485","https://openalex.org/W4405010032","https://openalex.org/W4408008018","https://openalex.org/W4408588935","https://openalex.org/W4409634155","https://openalex.org/W4411056675","https://openalex.org/W4411986033"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-01-04T23:12:49.290201","created_date":"2026-01-04T00:00:00"}