{"id":"https://openalex.org/W3183530659","doi":"https://doi.org/10.1007/s40558-021-00207-4","title":"Machine learning for assessing quality of service in the hospitality sector based on customer reviews","display_name":"Machine learning for assessing quality of service in the hospitality sector based on customer reviews","publication_year":2021,"publication_date":"2021-07-24","ids":{"openalex":"https://openalex.org/W3183530659","doi":"https://doi.org/10.1007/s40558-021-00207-4","mag":"3183530659"},"language":"en","primary_location":{"id":"doi:10.1007/s40558-021-00207-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-021-00207-4","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; Tourism","raw_type":"journal-article"},"type":"article","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2107.10328","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028629816","display_name":"Vladimir Vargas-Calder\u00f3n","orcid":"https://orcid.org/0000-0001-5476-3300"},"institutions":[{"id":"https://openalex.org/I36243813","display_name":"Universidad Nacional de Colombia","ror":"https://ror.org/059yx9a68","country_code":"CO","type":"education","lineage":["https://openalex.org/I36243813"]}],"countries":["CO"],"is_corresponding":true,"raw_author_name":"Vladimir Vargas-Calder\u00f3n","raw_affiliation_strings":["Grupo de Superconductividad y Nanotecnolog\u00eda, Departamento de F\u00ecsica, Univesidad Nacional de Colombia, Of. 105 Build. 405, Bogot\u00e1, Colombia","Laboratorios de Investigaci\u00f3n en Inteligencia Artificial y Computaci\u00f3n de Alto Desempe\u00f1o, Human Brain Technologies, Bogot\u00e1, Colombia"],"raw_orcid":"https://orcid.org/0000-0001-5476-3300","affiliations":[{"raw_affiliation_string":"Grupo de Superconductividad y Nanotecnolog\u00eda, Departamento de F\u00ecsica, Univesidad Nacional de Colombia, Of. 105 Build. 405, Bogot\u00e1, Colombia","institution_ids":["https://openalex.org/I36243813"]},{"raw_affiliation_string":"Laboratorios de Investigaci\u00f3n en Inteligencia Artificial y Computaci\u00f3n de Alto Desempe\u00f1o, Human Brain Technologies, Bogot\u00e1, Colombia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074527164","display_name":"Mar\u00eda Andre\u00edna Moros-Ochoa","orcid":"https://orcid.org/0000-0001-8428-9056"},"institutions":[{"id":"https://openalex.org/I4210092237","display_name":"Colegio de Estudios Superiores de Administraci\u00f3n","ror":"https://ror.org/00gm52g34","country_code":"CO","type":"education","lineage":["https://openalex.org/I4210092237"]}],"countries":["CO"],"is_corresponding":false,"raw_author_name":"Andreina Moros Ochoa","raw_affiliation_strings":["CESA, Colegio de Estudios Superiores de Administraci\u00f3n, Diagonal 35 #5a-57, Bogot\u00e1, Colombia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CESA, Colegio de Estudios Superiores de Administraci\u00f3n, Diagonal 35 #5a-57, Bogot\u00e1, Colombia","institution_ids":["https://openalex.org/I4210092237"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051963557","display_name":"Gilmer Yovani Castro-Nieto","orcid":"https://orcid.org/0000-0001-9861-5588"},"institutions":[{"id":"https://openalex.org/I233745408","display_name":"Pontificia Universidad Javeriana","ror":"https://ror.org/03etyjw28","country_code":"CO","type":"education","lineage":["https://openalex.org/I233745408"]}],"countries":["CO"],"is_corresponding":false,"raw_author_name":"Gilmer Yovani Castro Nieto","raw_affiliation_strings":["Departamento de Administraci\u00f3n de Empresas, Pontificia Universidad Javeriana, Carrera 7 No. 40B-36, Bogot\u00e1, Colombia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departamento de Administraci\u00f3n de Empresas, Pontificia Universidad Javeriana, Carrera 7 No. 40B-36, Bogot\u00e1, Colombia","institution_ids":["https://openalex.org/I233745408"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016045953","display_name":"Jorge E. Camargo","orcid":"https://orcid.org/0000-0002-3562-4441"},"institutions":[{"id":"https://openalex.org/I4210134254","display_name":"Fundaci\u00f3n Universitaria Konrad Lorenz","ror":"https://ror.org/03ca7a577","country_code":"CO","type":"education","lineage":["https://openalex.org/I4210134254"]}],"countries":["CO"],"is_corresponding":false,"raw_author_name":"Jorge E. Camargo","raw_affiliation_strings":["System Engineering Department, Fundaci\u00f3n Universitaria Konrad Lorenz, Bogot\u00e1, Colombia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"System Engineering Department, Fundaci\u00f3n Universitaria Konrad Lorenz, Bogot\u00e1, Colombia","institution_ids":["https://openalex.org/I4210134254"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5028629816"],"corresponding_institution_ids":["https://openalex.org/I36243813"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":3.5331,"has_fulltext":false,"cited_by_count":38,"citation_normalized_percentile":{"value":0.92740544,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"23","issue":"3","first_page":"351","last_page":"379"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.7288075089454651},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6979592442512512},{"id":"https://openalex.org/keywords/latent-dirichlet-allocation","display_name":"Latent Dirichlet allocation","score":0.6010947227478027},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.5710210800170898},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5690593123435974},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5651349425315857},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5507989525794983},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4323781728744507},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.39022916555404663},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3299010992050171},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.25982731580734253},{"id":"https://openalex.org/keywords/topic-model","display_name":"Topic model","score":0.19096511602401733},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.1878797709941864}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7288075089454651},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6979592442512512},{"id":"https://openalex.org/C500882744","wikidata":"https://www.wikidata.org/wiki/Q269236","display_name":"Latent Dirichlet allocation","level":3,"score":0.6010947227478027},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5710210800170898},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5690593123435974},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5651349425315857},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5507989525794983},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4323781728744507},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39022916555404663},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3299010992050171},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.25982731580734253},{"id":"https://openalex.org/C171686336","wikidata":"https://www.wikidata.org/wiki/Q3532085","display_name":"Topic model","level":2,"score":0.19096511602401733},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.1878797709941864},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s40558-021-00207-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-021-00207-4","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; Tourism","raw_type":"journal-article"},{"id":"pmh:oai:arXiv.org:2107.10328","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2107.10328","pdf_url":"https://arxiv.org/pdf/2107.10328","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:RePEc:spr:infott:v:23:y:2021:i:3:d:10.1007_s40558-021-00207-4","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s40558-021-00207-4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2107.10328","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2107.10328","pdf_url":"https://arxiv.org/pdf/2107.10328","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":76,"referenced_works":["https://openalex.org/W1549054775","https://openalex.org/W1689771227","https://openalex.org/W1874059070","https://openalex.org/W1975774306","https://openalex.org/W1977065254","https://openalex.org/W1979522819","https://openalex.org/W1983364918","https://openalex.org/W2028809046","https://openalex.org/W2031897603","https://openalex.org/W2034592824","https://openalex.org/W2038043464","https://openalex.org/W2039547501","https://openalex.org/W2087750581","https://openalex.org/W2094013842","https://openalex.org/W2122851236","https://openalex.org/W2123442489","https://openalex.org/W2153579005","https://openalex.org/W2164031716","https://openalex.org/W2165599843","https://openalex.org/W2175227141","https://openalex.org/W2318802957","https://openalex.org/W2493916176","https://openalex.org/W2539161094","https://openalex.org/W2603032701","https://openalex.org/W2756909646","https://openalex.org/W2766000086","https://openalex.org/W2770880815","https://openalex.org/W2770905333","https://openalex.org/W2773001977","https://openalex.org/W2780946198","https://openalex.org/W2782303220","https://openalex.org/W2782536238","https://openalex.org/W2784370866","https://openalex.org/W2786672974","https://openalex.org/W2799570094","https://openalex.org/W2802200547","https://openalex.org/W2804365634","https://openalex.org/W2804852421","https://openalex.org/W2811422155","https://openalex.org/W2882319491","https://openalex.org/W2885538622","https://openalex.org/W2886652704","https://openalex.org/W2889326414","https://openalex.org/W2890317806","https://openalex.org/W2891745195","https://openalex.org/W2895084344","https://openalex.org/W2897409113","https://openalex.org/W2897967708","https://openalex.org/W2898598054","https://openalex.org/W2907667896","https://openalex.org/W2915015079","https://openalex.org/W2916434082","https://openalex.org/W2918058805","https://openalex.org/W2923469844","https://openalex.org/W2949287791","https://openalex.org/W2953903648","https://openalex.org/W2953975365","https://openalex.org/W2963626623","https://openalex.org/W2968235412","https://openalex.org/W2972668868","https://openalex.org/W2972741553","https://openalex.org/W2973831713","https://openalex.org/W2979293450","https://openalex.org/W2979483152","https://openalex.org/W2987092822","https://openalex.org/W2990115467","https://openalex.org/W2990148087","https://openalex.org/W3006623810","https://openalex.org/W3008124963","https://openalex.org/W3035032094","https://openalex.org/W3042264820","https://openalex.org/W3147848207","https://openalex.org/W3189629962","https://openalex.org/W4236734448","https://openalex.org/W4242554310","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W3167248615","https://openalex.org/W3195436559","https://openalex.org/W40154911","https://openalex.org/W2057290649","https://openalex.org/W250174581","https://openalex.org/W2373766366","https://openalex.org/W3171522609","https://openalex.org/W2029400148","https://openalex.org/W4301934261","https://openalex.org/W2951269499"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":18},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2021-08-02T00:00:00"}
