{"id":"https://openalex.org/W2943413441","doi":"https://doi.org/10.1007/s40558-019-00144-3","title":"Determining tourist satisfaction from travel reviews","display_name":"Determining tourist satisfaction from travel reviews","publication_year":2019,"publication_date":"2019-04-29","ids":{"openalex":"https://openalex.org/W2943413441","doi":"https://doi.org/10.1007/s40558-019-00144-3","mag":"2943413441"},"language":"en","primary_location":{"id":"doi:10.1007/s40558-019-00144-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-019-00144-3","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & Tourism","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053302088","display_name":"Song Shuang","orcid":"https://orcid.org/0000-0003-4748-5722"},"institutions":[{"id":"https://openalex.org/I205349734","display_name":"Hokkaido University","ror":"https://ror.org/02e16g702","country_code":"JP","type":"education","lineage":["https://openalex.org/I205349734"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Shuang Song","raw_affiliation_strings":["Graduate School of Information Science and Technology, Hokkaido University, 060-0814, Nishi 9, Kita-ku, Sapporo, Japan"],"affiliations":[{"raw_affiliation_string":"Graduate School of Information Science and Technology, Hokkaido University, 060-0814, Nishi 9, Kita-ku, Sapporo, Japan","institution_ids":["https://openalex.org/I205349734"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020384019","display_name":"Hidenori Kawamura","orcid":null},"institutions":[{"id":"https://openalex.org/I205349734","display_name":"Hokkaido University","ror":"https://ror.org/02e16g702","country_code":"JP","type":"education","lineage":["https://openalex.org/I205349734"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hidenori Kawamura","raw_affiliation_strings":["Graduate School of Information Science and Technology, Hokkaido University, 060-0814, Nishi 9, Kita-ku, Sapporo, Japan"],"affiliations":[{"raw_affiliation_string":"Graduate School of Information Science and Technology, Hokkaido University, 060-0814, Nishi 9, Kita-ku, Sapporo, Japan","institution_ids":["https://openalex.org/I205349734"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040152958","display_name":"Junichi Uchida","orcid":null},"institutions":[{"id":"https://openalex.org/I177700922","display_name":"Otaru University of Commerce","ror":"https://ror.org/00pbv8y11","country_code":"JP","type":"education","lineage":["https://openalex.org/I177700922"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Junichi Uchida","raw_affiliation_strings":["Graduate School of Commerce, Otaru University of Commerce, 047-8501, Midori 3-5-21, Otaru, Japan"],"affiliations":[{"raw_affiliation_string":"Graduate School of Commerce, Otaru University of Commerce, 047-8501, Midori 3-5-21, Otaru, Japan","institution_ids":["https://openalex.org/I177700922"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103629117","display_name":"Hajime Saito","orcid":null},"institutions":[{"id":"https://openalex.org/I159165171","display_name":"Hokkaido Information University","ror":"https://ror.org/00nyxpe17","country_code":"JP","type":"education","lineage":["https://openalex.org/I159165171"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hajime Saito","raw_affiliation_strings":["Faculty of Information Media, Hokkaido Information University, 069-0832, Nishi Nopporo 59-2, Ebetsu, Japan"],"affiliations":[{"raw_affiliation_string":"Faculty of Information Media, Hokkaido Information University, 069-0832, Nishi Nopporo 59-2, Ebetsu, Japan","institution_ids":["https://openalex.org/I159165171"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5053302088"],"corresponding_institution_ids":["https://openalex.org/I205349734"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":8.4804,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.97201251,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"21","issue":"3","first_page":"337","last_page":"367"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.8367918729782104},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5975033044815063},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.4744968116283417},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.46223148703575134},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4408401846885681},{"id":"https://openalex.org/keywords/survey-methodology","display_name":"Survey methodology","score":0.43495064973831177},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2865420877933502},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.27560871839523315},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.2738722264766693},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.08726859092712402}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.8367918729782104},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5975033044815063},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.4744968116283417},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46223148703575134},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4408401846885681},{"id":"https://openalex.org/C73945780","wikidata":"https://www.wikidata.org/wiki/Q814232","display_name":"Survey methodology","level":2,"score":0.43495064973831177},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2865420877933502},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.27560871839523315},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.2738722264766693},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.08726859092712402},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s40558-019-00144-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-019-00144-3","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & Tourism","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infott:v:21:y:2019:i:3:d:10.1007_s40558-019-00144-3","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s40558-019-00144-3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.44999998807907104,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W63348921","https://openalex.org/W168124782","https://openalex.org/W216007501","https://openalex.org/W617994985","https://openalex.org/W1509382533","https://openalex.org/W1670776234","https://openalex.org/W1873057782","https://openalex.org/W1989711884","https://openalex.org/W1992777957","https://openalex.org/W2003539379","https://openalex.org/W2008922418","https://openalex.org/W2028184439","https://openalex.org/W2039271796","https://openalex.org/W2044905471","https://openalex.org/W2074591627","https://openalex.org/W2097726431","https://openalex.org/W2113952909","https://openalex.org/W2121140841","https://openalex.org/W2127977814","https://openalex.org/W2131821896","https://openalex.org/W2141338876","https://openalex.org/W2151931428","https://openalex.org/W2152230099","https://openalex.org/W2157279122","https://openalex.org/W2159625118","https://openalex.org/W2165664073","https://openalex.org/W2166706824","https://openalex.org/W2171689662","https://openalex.org/W2180940851","https://openalex.org/W2253519362","https://openalex.org/W2253889364","https://openalex.org/W2404480901","https://openalex.org/W2405756341","https://openalex.org/W2483214645","https://openalex.org/W2484197944","https://openalex.org/W2520599508","https://openalex.org/W2539161094","https://openalex.org/W2568933997","https://openalex.org/W2594336650","https://openalex.org/W2614056367","https://openalex.org/W2751932397","https://openalex.org/W2772097454","https://openalex.org/W2778930652","https://openalex.org/W2779940853","https://openalex.org/W2792511689","https://openalex.org/W2804357586","https://openalex.org/W3121431905","https://openalex.org/W4205184193","https://openalex.org/W4251859756","https://openalex.org/W6922558898","https://openalex.org/W6930085336"],"related_works":["https://openalex.org/W2789091948","https://openalex.org/W2128205499","https://openalex.org/W2185042670","https://openalex.org/W3211251854","https://openalex.org/W2013937737","https://openalex.org/W1955980460","https://openalex.org/W2954460856","https://openalex.org/W2057142235","https://openalex.org/W3171967749","https://openalex.org/W2368990085"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}