{"id":"https://openalex.org/W2569980040","doi":"https://doi.org/10.1007/s40558-017-0098-z","title":"Assessing reliability of social media data: lessons from mining TripAdvisor hotel reviews","display_name":"Assessing reliability of social media data: lessons from mining TripAdvisor hotel reviews","publication_year":2017,"publication_date":"2017-12-11","ids":{"openalex":"https://openalex.org/W2569980040","doi":"https://doi.org/10.1007/s40558-017-0098-z","mag":"2569980040"},"language":"en","primary_location":{"id":"doi:10.1007/s40558-017-0098-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-017-0098-z","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & Tourism","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084195072","display_name":"Zheng Xiang","orcid":"https://orcid.org/0000-0003-2608-4882"},"institutions":[{"id":"https://openalex.org/I114234892","display_name":"Beijing Union University","ror":"https://ror.org/01hg31662","country_code":"CN","type":"education","lineage":["https://openalex.org/I114234892"]},{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["CN","US"],"is_corresponding":true,"raw_author_name":"Zheng Xiang","raw_affiliation_strings":["Collaborative Innovation Center of eTourism, Beijing Union University, Beijing, China","Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA","Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Collaborative Innovation Center of eTourism, Beijing Union University, Beijing, China","institution_ids":["https://openalex.org/I114234892"]},{"raw_affiliation_string":"Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA","institution_ids":["https://openalex.org/I859038795"]},{"raw_affiliation_string":"Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, USA","institution_ids":["https://openalex.org/I859038795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029462628","display_name":"Qianzhou Du","orcid":"https://orcid.org/0000-0002-8080-2200"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qianzhou Du","raw_affiliation_strings":["Department of Business Information Technology, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA","Department of Business Information Technology, Pamplin College of Business, Virginia Tech, Blacksburg, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Information Technology, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA","institution_ids":["https://openalex.org/I859038795"]},{"raw_affiliation_string":"Department of Business Information Technology, Pamplin College of Business, Virginia Tech, Blacksburg, USA","institution_ids":["https://openalex.org/I859038795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100694244","display_name":"Yufeng Ma","orcid":"https://orcid.org/0000-0003-3390-2695"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yufeng Ma","raw_affiliation_strings":["Department of Computer Science, Virginia Tech, Blacksburg, VA, USA","Department of Computer Science, Virginia Tech, Blacksburg, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Virginia Tech, Blacksburg, VA, USA","institution_ids":["https://openalex.org/I859038795"]},{"raw_affiliation_string":"Department of Computer Science, Virginia Tech, Blacksburg, USA","institution_ids":["https://openalex.org/I859038795"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075964389","display_name":"Weiguo Fan","orcid":"https://orcid.org/0000-0003-1272-5538"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Weiguo Fan","raw_affiliation_strings":["Department of Accounting and Information Systems, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA","Department of Accounting and Information Systems, Pamplin College of Business, Virginia Tech, Blacksburg, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Information Systems, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA","institution_ids":["https://openalex.org/I859038795"]},{"raw_affiliation_string":"Department of Accounting and Information Systems, Pamplin College of Business, Virginia Tech, Blacksburg, USA","institution_ids":["https://openalex.org/I859038795"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5084195072"],"corresponding_institution_ids":["https://openalex.org/I114234892","https://openalex.org/I859038795"],"apc_list":{"value":3190,"currency":"USD","value_usd":3190},"apc_paid":null,"fwci":7.9886,"has_fulltext":false,"cited_by_count":67,"citation_normalized_percentile":{"value":0.96764556,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"18","issue":"1-4","first_page":"43","last_page":"59"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7237957119941711},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.6476887464523315},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.6441173553466797},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.642558217048645},{"id":"https://openalex.org/keywords/generalizability-theory","display_name":"Generalizability theory","score":0.6398540735244751},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.5879740715026855},{"id":"https://openalex.org/keywords/data-quality","display_name":"Data quality","score":0.5806190967559814},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.521128237247467},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.5189394950866699},{"id":"https://openalex.org/keywords/data-reliability","display_name":"Data reliability","score":0.4573078453540802},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.45587581396102905},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.42505067586898804},{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.42259329557418823},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.4209475517272949},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3621693551540375},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.30497926473617554},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24586203694343567},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19437375664710999},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.17400777339935303},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1712929606437683},{"id":"https://openalex.org/keywords/metric","display_name":"Metric (unit)","score":0.11489960551261902},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.11068442463874817}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7237957119941711},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.6476887464523315},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.6441173553466797},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.642558217048645},{"id":"https://openalex.org/C27158222","wikidata":"https://www.wikidata.org/wiki/Q5532422","display_name":"Generalizability theory","level":2,"score":0.6398540735244751},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.5879740715026855},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.5806190967559814},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.521128237247467},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.5189394950866699},{"id":"https://openalex.org/C2988402297","wikidata":"https://www.wikidata.org/wiki/Q65558817","display_name":"Data reliability","level":2,"score":0.4573078453540802},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.45587581396102905},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.42505067586898804},{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.42259329557418823},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.4209475517272949},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3621693551540375},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30497926473617554},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24586203694343567},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19437375664710999},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.17400777339935303},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1712929606437683},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.11489960551261902},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.11068442463874817},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s40558-017-0098-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40558-017-0098-z","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology & Tourism","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infott:v:18:y:2018:i:1:d:10.1007_s40558-017-0098-z","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s40558-017-0098-z","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.5600000023841858,"id":"https://metadata.un.org/sdg/8"}],"awards":[{"id":"https://openalex.org/G1127009290","display_name":null,"funder_award_id":"SM201611417001","funder_id":"https://openalex.org/F4320321572","funder_display_name":"Beijing Municipal Commission of Education"},{"id":"https://openalex.org/G2117502301","display_name":"\u57fa\u4e8e\u591a\u6a21\u6001\u7f51\u7edc\u6570\u636e\u6316\u6398\u7684\u666f\u533a\u6e38\u5ba2\u6d41\u91cf\u9884\u6d4b\u4e0e\u9884\u8b66\u7814\u7a76","funder_award_id":"71373023","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321572","display_name":"Beijing Municipal Commission of Education","ror":"https://ror.org/04bpn6s66"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1521626219","https://openalex.org/W1550206324","https://openalex.org/W1729469618","https://openalex.org/W1885495643","https://openalex.org/W1920344448","https://openalex.org/W1982425106","https://openalex.org/W1983046573","https://openalex.org/W1992777957","https://openalex.org/W2000588299","https://openalex.org/W2023809162","https://openalex.org/W2069516633","https://openalex.org/W2080013587","https://openalex.org/W2086700681","https://openalex.org/W2097089247","https://openalex.org/W2102861780","https://openalex.org/W2107611566","https://openalex.org/W2114011738","https://openalex.org/W2159397589","https://openalex.org/W2539161094","https://openalex.org/W2570534107"],"related_works":["https://openalex.org/W2118717649","https://openalex.org/W410723623","https://openalex.org/W2413243053","https://openalex.org/W2015341305","https://openalex.org/W4225593417","https://openalex.org/W2035068594","https://openalex.org/W2059783833","https://openalex.org/W2573498121","https://openalex.org/W2783763446","https://openalex.org/W4377965576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":15},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":13},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":4}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}