{"id":"https://openalex.org/W2602778925","doi":"https://doi.org/10.1007/s13198-017-0598-4","title":"A benchmarking model for Indian service industries using MICMAC and WISM approach","display_name":"A benchmarking model for Indian service industries using MICMAC and WISM approach","publication_year":2017,"publication_date":"2017-03-28","ids":{"openalex":"https://openalex.org/W2602778925","doi":"https://doi.org/10.1007/s13198-017-0598-4","mag":"2602778925"},"language":"en","primary_location":{"id":"doi:10.1007/s13198-017-0598-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13198-017-0598-4","pdf_url":null,"source":{"id":"https://openalex.org/S40280859","display_name":"International Journal of Systems Assurance Engineering and Management","issn_l":"0975-6809","issn":["0975-6809","0976-4348"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of System Assurance Engineering and Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114003195","display_name":"Bhupender Singh","orcid":"https://orcid.org/0009-0003-3677-4665"},"institutions":[{"id":"https://openalex.org/I55124831","display_name":"J.C. Bose University of Science & Technology, YMCA","ror":"https://ror.org/014jqnm52","country_code":"IN","type":"education","lineage":["https://openalex.org/I55124831"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Bhupender Singh","raw_affiliation_strings":["Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","institution_ids":["https://openalex.org/I55124831"]},{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, India","institution_ids":["https://openalex.org/I55124831"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091503197","display_name":"Sandeep Grover","orcid":"https://orcid.org/0000-0002-9326-6494"},"institutions":[{"id":"https://openalex.org/I55124831","display_name":"J.C. Bose University of Science & Technology, YMCA","ror":"https://ror.org/014jqnm52","country_code":"IN","type":"education","lineage":["https://openalex.org/I55124831"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sandeep Grover","raw_affiliation_strings":["Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","institution_ids":["https://openalex.org/I55124831"]},{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, India","institution_ids":["https://openalex.org/I55124831"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076023376","display_name":"Vikram Singh","orcid":"https://orcid.org/0000-0002-2312-4802"},"institutions":[{"id":"https://openalex.org/I55124831","display_name":"J.C. Bose University of Science & Technology, YMCA","ror":"https://ror.org/014jqnm52","country_code":"IN","type":"education","lineage":["https://openalex.org/I55124831"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Vikram Singh","raw_affiliation_strings":["Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","institution_ids":["https://openalex.org/I55124831"]},{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, India","institution_ids":["https://openalex.org/I55124831"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5114003195"],"corresponding_institution_ids":["https://openalex.org/I55124831"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":0.3461,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.65889531,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"8","issue":"S2","first_page":"1266","last_page":"1281"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9656999707221985,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.9476000070571899,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.9628781080245972},{"id":"https://openalex.org/keywords/benchmark","display_name":"Benchmark (surveying)","score":0.756590723991394},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6556174755096436},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5380157828330994},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5246291756629944},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4955185651779175},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.49331894516944885},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.4644384980201721},{"id":"https://openalex.org/keywords/service-model","display_name":"Service model","score":0.4113249182701111},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3812265396118164},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3710358142852783},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3256066143512726},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3170342445373535},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.16955500841140747},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.06334275007247925},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.058876872062683105}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.9628781080245972},{"id":"https://openalex.org/C185798385","wikidata":"https://www.wikidata.org/wiki/Q1161707","display_name":"Benchmark (surveying)","level":2,"score":0.756590723991394},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6556174755096436},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5380157828330994},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5246291756629944},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4955185651779175},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.49331894516944885},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4644384980201721},{"id":"https://openalex.org/C2983289691","wikidata":"https://www.wikidata.org/wiki/Q7455768","display_name":"Service model","level":3,"score":0.4113249182701111},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3812265396118164},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3710358142852783},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3256066143512726},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3170342445373535},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16955500841140747},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.06334275007247925},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.058876872062683105},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s13198-017-0598-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13198-017-0598-4","pdf_url":null,"source":{"id":"https://openalex.org/S40280859","display_name":"International Journal of Systems Assurance Engineering and Management","issn_l":"0975-6809","issn":["0975-6809","0976-4348"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of System Assurance Engineering and Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:ijsaem:v:8:y:2017:i:2:d:10.1007_s13198-017-0598-4","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s13198-017-0598-4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W1509369383","https://openalex.org/W1525757005","https://openalex.org/W1584013685","https://openalex.org/W1968849786","https://openalex.org/W1970000790","https://openalex.org/W1972994352","https://openalex.org/W1980118869","https://openalex.org/W1986651982","https://openalex.org/W1987700941","https://openalex.org/W1988939505","https://openalex.org/W1989226226","https://openalex.org/W1992307378","https://openalex.org/W1993312479","https://openalex.org/W1996686232","https://openalex.org/W2001749900","https://openalex.org/W2002896570","https://openalex.org/W2007916614","https://openalex.org/W2008585867","https://openalex.org/W2013964765","https://openalex.org/W2018398437","https://openalex.org/W2019261415","https://openalex.org/W2025409619","https://openalex.org/W2028879371","https://openalex.org/W2031133148","https://openalex.org/W2031426295","https://openalex.org/W2031772772","https://openalex.org/W2037185066","https://openalex.org/W2042050702","https://openalex.org/W2048423581","https://openalex.org/W2048692551","https://openalex.org/W2052836219","https://openalex.org/W2057865546","https://openalex.org/W2064024324","https://openalex.org/W2064975861","https://openalex.org/W2071572443","https://openalex.org/W2075257289","https://openalex.org/W2081710223","https://openalex.org/W2082383398","https://openalex.org/W2085333213","https://openalex.org/W2095306872","https://openalex.org/W2108805655","https://openalex.org/W2117641552","https://openalex.org/W2120013245","https://openalex.org/W2122983118","https://openalex.org/W2124350608","https://openalex.org/W2136866774","https://openalex.org/W2141308064","https://openalex.org/W2144512121","https://openalex.org/W2318984022","https://openalex.org/W2320245491","https://openalex.org/W2333847625","https://openalex.org/W4214898277"],"related_works":["https://openalex.org/W4238897586","https://openalex.org/W435179959","https://openalex.org/W2619091065","https://openalex.org/W2059640416","https://openalex.org/W1490753184","https://openalex.org/W2284465472","https://openalex.org/W2291782699","https://openalex.org/W1993948687","https://openalex.org/W2011676020","https://openalex.org/W1456215213"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}
